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Business Profile

New Car Dealers

O'Connor Auto Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for O'Connor Auto Park's headquarters and its corporate-owned locations. To view all corporate locations, see

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O'Connor Auto Park has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to purchase a new vehicle a few from OConnor ********* in ************* on 5/10/25. I put $1000 cash deposit down for a vehicle that would be arriving soon. They did not want to give me a receipt for the cash, instead they photo copied pictures of the cash over the vehicle information that I needed to have to bring to the bank. This was only after I said I wouldnt be leaving without a receipt. The saleswoman and the finance guy both treated me and my father very poorly and tried to rush us out because it was closer to their closing time. A few days later on a Monday (5/12/25) I called and asked for my deposit back after being treated so poorly, which they said they wouldnt do unless they couldnt provide the vehicle and would tell me when the vehicle was in. Today (June 26th) I called to ask if it had arrived come to find out they sold it without contacting me. But they wouldnt come out and say that, they just said they could have a similar vehicle there without a few days. They would not give me my $1000 back even though they did not have the vehicle with the vin number I signed for on the lot. So now I am out $1000 and they were not able to provide the vehicle that I put the money down for.

      Customer Answer

      Date: 07/10/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/26/2025

      ****** **** and her father put down a $1000 non-refundable deposit on a vehicle. They both signed the non-refundable disclosure. They decided a few days later not to proceed with the purchase. We are keeping the deposit.

       

      **** *******

      General Manager

      Customer Answer

      Date: 09/07/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Alivia

       

       

      Customer Answer

      Date: 09/07/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Alivia

       

       

    O'Connor Auto Park is NOT a BBB Accredited Business.

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