Business ProfileforThe Foster Agency

I was acquiring a vehicle insurance policy through this organization after moving to *****. Though I never failed to pay my previous insurance or allow insurance to lapse while I maintained possession, I had sold my personal vehicle knowing a cross-country move was coming and I would need to take my company fleet vehicle, resulting in a 5 month personal coverage lapse.They quoted me several prices but told me due to maine state law, stating a 30-day+ lapse for any reason would result in a higher price, unless I could get the bill of sale proving I sold the vehicle. I distinctly told them on multiple occasions this was not possible, and would need to pay the higher rate.Eleven days after the policy had already become active I was told the price I paid included the discount for prior coverage, and unless I provided the bill of sale, my price would go up by about significantly.I told them I would be moving to a different company, as I didnt appreciate the after-sale price increase and I never would have signed on with them for new price, as I had already received several competing offers below that value. Approximately 10 days later I cancelled my service and asked for a proration. I had paid appx $371.5, half the policy balance for 6 months of service. This comes to a total of appx $4.06 per day. After only 38 days of coverage, the total coverage cost should have been $154.29 against a payment of $371.5, resulting in a refund of ~$217.00 My prorated refund amounted to only about $12.00, shorting me appx. $205 worth of my prorated payment. When I attempted to contact the insurance company, they told this could not be fixed, and sent me to the agency. The agency then ignored multiple attempts to contact them. I still have not receivers the correct refund value.I can forward any email based documentation via email to a case manager, if necessary.