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Business Profile

Major Appliance Dealers

Agren Appliance & Television

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Agren Appliance & Television's headquarters and its corporate-owned locations. To view all corporate locations, see

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Agren Appliance & Television has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a washer dryer set from Agren on March *******. It was delivered on April 4. The clothes were not drying. I called Agren. Then arranged a tech to come to look at it. Their first available appointment was 5/16. After diagnosing the problem - faulty thermostats, they had to order the part. First available to come fix the dryer was June 2, 2025. At 8am on June 2 I was notified that their technician called out sick. First available appointment to fix would now be June 16, 2025. Ive called my salesman and manager each step of the way to get resolve sooner. Each time Im told they are not the decision maker. I went to the store this morning to speak to the manager in person. Still no resolve. I have asked for earlier appointments to get this fix and Ive asked for a new machine. I havent been successful at either ask. I have a family of five and am without a dryer for almost two months even though I have a new one sitting in my house that is defective. Im looking for help resolving this asap and also filing a complaint.

      Business Response

      Date: 06/18/2025

      We have resolved this issue, and provided the customer with a new dryer.

       

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new refrigerator with an ice maker in May. It has not worked from day one. They have sent service techs out three times and my husband has lost wages 3 times because of this. It has not been fixed and now its September. They will no longer return our calls. The manufacturer will not listen as well. I dont know where to turn

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a GE Refridgerator in November 2022 from Agren Appliance in ************** *****. Every since then I have been trying to get them to fix the terrible squealing noise that it makes. They have had 3 service techs to my house since I purchased it but none of them knew how to fix the problem so now they are telling me I have to contact the manufacturer. I have been trying to get them to swap it out since November, for the one I originally ordered, an *** but they told me that was back ordered and they have this great GE fridge that will work great for me. I've hated it ever since because there is something wrong with it. It's so bad that I have to turn the breaker off to get it to stop making the awful noise that is taking over my LIFE. They have been making excuses, and placating me, then telling me they can't help me. I paid over $3,000 for this thing, including $250 for a 5-year warranty! And they won't honor that warranty. I need some kind of resolution to this. I called the manufacturer, GE and was told that their system was down but when it's back up they will send a tech out. Another technician to tell me that it's normal. I have many recordings of the noise this thing makes. My husband has even said it's starting to annoy him and he's not easily annoyed. Please help me! I can't afford to get another fridge and I can't live with this one. My recordings are too large to upload. I can email them, maybe or text them to a cell phone...

      Business Response

      Date: 03/02/2023

      Hello this is ************************* with Agren appliance.  ********************* did have a GE refrigerator delivered by Agren on 11/11/2022.  We did go on multiple trips to listen to the sound of the refrigerator.  One of the trips we did change out the evaporator fan motor just to see if anything would change.  We did contact GE tech line as well and they also stated this is normal operating sound where the fan is a variable speed and will cause pitch changes.  This is normal operation.  We did mention to ***** she is more than welcome to have GE send one of there techs also to get another opinion as we found nothing wrong but she hung up on our CSR scheduler before we could even give her the phone number for GE. 

      If ***** had a defective fridge we would 100% take care of the situation.  Everything is working as it should and this is normal operation.  I feel very confident if she has someone from GE give a second opinion they will agree with Agren's technicians findings.

      Thank you

      *************************

      Agren Appliance

    Agren Appliance & Television is NOT a BBB Accredited Business.

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