Business Profile

Bank

TD Bank

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,847 total complaints in the last 3 years.
695 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/22/22 at 2:23 pm I went to TD bank *** and deposited **** dollars all in 1 hundred dollar bills. The *** took the money and proceeded to give me a receipt. Stating that I had only deposited 1 *****. I then filed a dispute. I explained to them what happened and after 7 days they gave me what the called a provisional credit for the **** pending internal investigation. On 12/27/22 I was sent a letter stating that an error occurred for only ****** and they were reversing the provisional credit and **** would be withdrawn from my account. I have been trying for weeks to talk to someone and I am being told there is no one to talk to. They have 2 cameras that directly faces the ***. All Ive been trying to get them to do is please look at the video. If this was a crime of some sort. They would have pulled the video weeks ago. My account is ************************************************ an overdraft fee. I am not paying a bank back my own money. I really need help with this situation. Its TD Bank account ****** and *********************
Business Response
Date: 01/30/2023
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 01/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Initial Complaint
Date:01/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was attempting to download the *** associated to an account ending ****. This personsl account was attacked in October of 2022. I had to open a whole new online profile and account. the account remained open because as I explained before I needed to get to the statements to pay taxes. Today, I had started to do just that ...download all pdfs, but was calling to see if I had an export option when I was told that the account had to be closed!! Even the *** option was ripped away from me. Now I don't have any information about the transactions that went on for most of the year. Please help. I keep getting these automated return messages...and live CSRs actually WORSENED the situation. In response, I will file a Better Business Bureau complaint because I am due to statements in an electronic form that I had just today when someone decided to turn off my account against my will. This is an awful situation. I called to help get statements in a more convenient form and they took the statements away from me entirely I can't even pay my taxes I own an individual llc and i need those statements in pdf form. I need to account for the expenses.
Business Response
Date: 01/30/2023
Good day. Please see the attached response letter. Due to the restrictions of file size, the response letter and statement enclosures have been e-mailed directly to the Consumer. If there are any further questions or concerns regarding this matter, please contact *************************** at ************. Thank you.
Initial Complaint
Date:01/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/03/2023 I mailed TD Autofinance my car payment in the amount of $265.30. I received a statement in the mail 01/17/2023 saying I owed $543.87 for 2 payments ****************** ($530.60) and a $13.27 late fee. I immediately called TD Autofinance and got an outgoing message stating they were having payment processing issues to be patient. I called the office again 01/19/2023 and spoke to an agent by the name of ****. He was no help and hung up on me saying he could not hear me. I called back again 01/20/2023 and spoke with another agent who notated my account because the previous agent didn't. I just want the issue to be resolved because I've never missed a payment on this account, and I don't want this to be reported on my credit report.
Business Response
Date: 01/30/2023
Good day. Please see the attached letter. Thank you
Initial Complaint
Date:01/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October, I had my wallet stolen from my locker at Planet Fitness on ************. During which time, the theifs decided to open a bank account in my name with TD bank. I recieved paper notice about this starting in November. I called them and spoke with the fraud department and I was told explicitly the account was closed & that I would not be responsible for any wrong doings on the account. However, its become clear the account has NEVER been closed even though I have called and spoke with TD bank 4-5 times since being made aware of this fraudulent account. The person with the account is still allowed to write checks that obviously bounce . Since this debit is tied to my information I have made it my business to reach out and have this account closed. Everytime I'm told they have closed it, yet...I still recieve letters in the mail about checks written and used after the dates I've called and close this account. Right now, it feels like there is someone who works at TD Bank who is covering for these people and refusing to close the account. They have not sent me the letter confirming the close like I asked for months ago and everyone I speak to tries to sounds concern but nothing is being done. I should not be lawfully responsible for a debit incurred by fraudulent behavior that I made this company aware of months ago that they keep allowing to happen.
Business Response
Date: 01/30/2023
Good day. Please see the attached letter. Thank you
Initial Complaint
Date:01/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Autopay did not happen, they charged me "late payment fee". Now they charged "minimum charge"???
Business Response
Date: 01/27/2023
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 01/29/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Antonio
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made multiple attempts to inquire where my fraud claim is with TD Bank. They have provided no correspondence to ********** in response to Fraud Claim #********* 1AW, they have provided no response to me via email or phone.TD Bank has $55,030.00 that needs to be returned to ********** and refunded to me as the stopped payment on a fraudulent check deposit for Check #***, that was attempted to be deposited into a fraudulent account #**********.We are almost at 90 days where this matter should be resolved. I need my claim escalated and money returned or I will be forced to take legal action.
Business Response
Date: 01/25/2023
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 01/31/2023
Hello -
Thank you for the letter and information. I reached out to Chase and they cannot locate the payment. If you can please provide the following:
- Where the check was sent
- Tracking number for delivery & Carrier
- Makers Account - which also may be your general ledger number)

Chase can try to tack down the check with the above information to close this matter.

Regards,
*******

Business Response
Date: 02/10/2023
Good day. Please see the attached letter. Thank you
Initial Complaint
Date:01/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began to work with a new employer Bluemontgroup in October 2022. When I filled in my application online it asked for bank information. I put in TD bank information for direct deposit. I entered two numbers wrong and when I realized I did I fixed the issue with ********. After noticing I wasnt getting paid ******** notified me that the money went into the wrong account and the money would have to be pulled back from the bank. Ive been talking to the bank for 3 months and still nothing. Im owed ****** dollars and ******** wont do a pullback and the bank will not do a pullback. I have the check numbers, the account it went into, and no one wants to help me get the money back that I worked for. The two keep telling me that the other has to do it. The bank went as far as telling me to have Bluemontgroup repay me for the weeks I worked. So basically someone has my money and I cant get it. Thank you for taking the time in helping me with this matter.
Business Response
Date: 02/06/2023
Good day. Please see the attached letter. Thank you
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote a check January 18, 2023. The check was written for $500. I dated the check [JANUARY 18] because I knew that I had a sizeable deposit to be made that day. The check was initially paid by TD Bank on the 18th of January because sufficient funds were available in my account on the 18th. The check was then inexplicably sent back for insufficient funds, when clearly the funds were available in the account.Therefore, I would ask that TD Bank pay the check, then pay any fees or charges related to their mistake of sending a check back when there were sufficient funds available to cover the balance of the check. My account number ending in **** is the account in question. Please note: The checking account statement shows that a credit of ******** was deposited in my account on the 18th. Then notice that returned item ******* credited my account $500 on the same day. They would not have to return $500 to my account if they didn't initially pay the check. When I contacted them on this matter, they were simply untruthful.
Business Response
Date: 01/27/2023
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 01/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Dear Ms. *****************************

Thank you for your response to my complaint against TD bank. Did you actually take the time to look at a photocopy of the check in question? If you had, you may have noticed that the date on the upper right-hand corner of the check was 1/18/2023. A further investigation would reveal that a deposit in the amount of $2,866.00 was placed in my account on the 18th. On the date of the check, the balance of my account exceeded $2,900.00. Therefore, TD bank stands without justification for returning this check unpaid. Also, there is a universal 24-hour hold placed on all personal checks. A 24-hour hold would have placed payment on this check squarely on the 18th. I took the liberty of contacting the banking institution that this check was presented to for payment. They assured me that they have a standard policy of placing a 24-hour hold on all personal checks and that if this check was presented on the 17th, then it should not have been returned, as per their policy. Upon receiving the notice that my check was returned, I also inquired to TD banks customer service. Initially. they also confirmed that there was a standard hold in effect as well. Did you know that this check was initially paid, then subsequently returned, ignoring your own bank policies? At the time the $500 was credited back into my account there was more than $2,200 in that account, thus showing that the funds were available. I have not had a returned check in 30 years. So *******************, if it is as you say, that TD bank did not make an error in returning the check, then I submit that is a case total and complete incompetence.

I won't waste your time by describing my disappointment with TD bank. I have had other issues as well, like having an international wire transfer filled out incorrectly by your bank, which caused $1700 to be currently lost. I sincerely regret choosing this bank. Hopefully in time TD bank will be on a level on par with the courtesy and competency of other financial institutions. But that might be a long way off.

Business Response
Date: 02/08/2023
Good day. Please see the attached letter. Thank you
Initial Complaint
Date:01/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In regards to my last complaint which is still the exact same situation- I closed my TD bank account after a representative reached out to me and ensured me that my dispute for the fraud charge would be taken care of. *** Today I get an email that my ALREADY CLOSED ACCOUNT has an overdraft of $131. THAT IS NOT MY PURCHASE IT WAS A FRAUD CHARGE.
Business Response
Date: 01/27/2023
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 01/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

a representative spoke to me and told me it would be approved. I DID NOT MAKE THE PURCHASE IT WAS FRAUD I WILL NOT PAY IT
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Sadia
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 29th, 2022, my TD Bank account was accessed by someone I did not authorized. They went into the bank and withdrew a total of $76,000 from my account. This person went into the bank 6 times! I'm appalled that TD Bank could let this happen and I'm disappointed that I haven't heard any updates from TD Bank on this incident to help reassure my faith in this bank. I feel like anyone could pull a similar stunt and get away with this. I'm grateful I was reimbursed but the headache and stress of going through this is horrible! Furthermore, this feels like an internal scam, I remember when I went to the bank the bank telling speaking very loudly saying "you closed on your house? Congratulations on closing on your house!" It was a strange encounter to say the least and within 1 hour of this interaction, the fraudulent withdrawals happened.
Business Response
Date: 01/23/2023
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 01/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

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