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Business Profile

Moving and Storage Companies

Western Express Forwarding, LLC

This business has applied for BBB accreditation.

Complaints

This profile includes complaints for Western Express Forwarding, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Express Forwarding, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon placement of the ***** ***** ************** Dining Room Set Sideboard, it was discovered that there was an approximately 15 inch gash in the top of the sideboard, caused by inadequate packing and placing/dragging other items on top while in the truck. Other items were noted and photographed as well, and immediately sent to *************************. ****************** sent the pictures to ********* Furniture Repair (On-Site Furniture Repair and Furniture Care | ********* ********* Furniture Repair. ************************************) . ********* could not accept the repair order. On July 4th, 2023, I emailed the completed claim form to *************************. On July 13th, I emailed to ****************** expressing my displease at the pace of the communications, and her failure to respond to our queries in a timely manner. On June 13th, ****************** sent me an email stating that ******* Furniture repair would be arriving at our house on August 15th.******** Furniture arrived on **************************************************************** repaired, and that full replacement was recommended. This was passed to ****************** in a conference call on August 15th with ****************** and ******** Furniture and ***************Monday, August 21, 2023, ****************** texted back to request patience for a few days due to a personal issue with her mothers illness. ****************** texted that she was waiting to hear if the company (Western) was going to pay the claim, or their insurance company. ****************** also texted that that she asked her co-worker to help with her projects in her absence. ****************** texted that she would provide the name of that co-worker later in the week. No further communication has been received as of Saturday, August 26, 2023. I requested that ****************** or her co-worker send me the amount being processed for the claim. On 28 Sep 2023, ****************** emailed that another estimator would contact us. No contact has been made as of 20 Oct 2023. Insurance claim not paid.

    This business has applied for BBB accreditation.

    pending BBB accredited business seal

    Western Express Forwarding, LLC has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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