Complaints

This profile includes complaints for Car Corporation of Maryland, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Car Corporation of Maryland, Inc. has 2 locations, listed below.

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  Car Corporation of Maryland, Inc.

  8310 Veterans Highway Millersville, MD 21108

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  Car Corporation of Maryland, Inc.

  12975 Livestock Rd Sykesville, MD 21784-5630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has completely refused to issue a t tag after t tag that expired on 11/7/22 ..car was sold to us with a altered emissions control module..Module had to be replaced to pass DMV...*********** has stated that they don't know it passed Maryland inspection with and altered ECM..car was purchased on August 8th...it had to be run thru DMV 6 times before it passed with new ECM ...car could not be driven because it was at winner ford, waiting on parts and re programmed with ne ECM..so, t tag expired...texted Laura before tag expired, no response, contacted Steve, no response,, Rebecca told us t tag was in mail being fed exed ...4 days later, no tag...Called Maryland DMV, ,,title department,,..gave them old t tag information, when we were told no t tag has been renewed on this vehicle, filled a complaint on dealership with DMV, ..at wich time they asked if I filed a complaint with BBB...called times to dealership, each time was hung up on...when asked if I was going to receive t tag, they said I don't know ,are you...this car is a 19 year old boys car. He is now paying on a car he can not drive...car is a 2016 ford focus st...so after a month of dealing with ECM, I guess dealership is done because car costed them some money in repairs, we still have no t tag, no tag from Delaware DMV.....we live in Delaware..
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/21) */
  We had to wait on the Mr. ****** to provide the Delaware inspection before we could request his tags. We covered the cost of the repair that he had to perform. We use multiple local inspection stations to perform the Maryland State Inspection as we don't have State Inspectors or mechanics that work for us. We have submitted the information through the tag and title service in Delaware and they are telling us that the current turn around time is 60-90 days. We will call as soon as we have the tags in hand.
  
  
  Consumer Response /* (3000, 7, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The tag and title work are not the issue, the issue is there has been no new temporary tag re issued...the car Sat waiting for repairs that shouldn't have even existed.its against federal laws to sell a car with emissions bypased..as stated. What's the excuse for not issuing a new t tag..car can not be driven without one