ComplaintsforSport Honda

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my 2003 *** ****** towed to Sport Chevrolet, on November 7, 2022, due to a brake failure. They told me there was a two week backlog. ******, their service representative, called a week later and told me the brake line had busted and the fuel lines needed to be replaced and he would get an estimate together and give me a call back. I waited a week, never heard a thing. I called him and he told me that they were having a hard time finding vintage parts for my vehicle especially the fuel lines. I told him I wanted it fixed and he said they could only do the brake lines and he would give the tech the go ahead but when I got off the phone I was able to find the fuel lines in less than ten minutes and they had them in stock. I called him back and told him I found the parts at ****** and he said he would tell the parts dept. and would let me know when he had the estimate ready. Did not hear from him for another week so I called and he was not there. I left a message. Never heard anything, so I went up to the business and he was not there. Another service rep tried to help me but ****** didn't have any updates so I left another message. Never heard anything. I called again on Dec 1, 2022 once again ****** was not available so I asked to speak to a manager. They transferred me to *******************, who was also not available so I left a message. Never heard anything. I called today Dec 5,2022 Once again ****** is not there. Another rep tried to help me but said that no one has been assigned to work on my truck even though ****** said it would be completed by the beginning of Dec. The rep could not find a completed estimate from ****** so he really couldn't help me either but would print up what he had and give it to ******************* to get to the bottom of it. My vehicle has been there a month with nothing being done. They claim because I didn't have an appt they would have to work me in but when I brought it in isn't that making an appt? Please help me get to the bottom of this.

  Business response

  01/09/2023

  This is an older complaint (submitted on December 5th). The customer picked up her vehicle and went to another dealership. 

• Initial Complaint

  11/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new ********* **** 2020 from Sport ********* in March 2021. There is a recall on the vehicle with unreasonable stipulations of use. I applied for a buy back. MSRP. I have been going thru this process for over 3 months with no date set with a final number. I have a hard time charging this vehicle as they want as well as use this vehicle in the safe fashion as they want. I have a handicapped child that I need to get to the doctor once a month outside of there use parameters. I have heard NOTHING from ********* and I am at my wits end. Thanks.

  Business response

  12/06/2021

  Thank you for letting us know of your recent issue with a buy back. We reached out to ************** to get more information for you. We were told that this case was assigned to an agent with ** on 11/30. The name of the contact provided is ***************************** and the case number is ******. This process is led by **************, not the dealership. Hopefully ******* has reached out to you and if she has not we can try to push them to be more responsive. If you have any other questions, please let us know. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩