ComplaintsforDavis Strategic Development

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company promised that they would have ev chargers installed a month ago, and they have not done so yet. They keep pushing it off and keep telling me that they will be done next week. This is a common occurrence since it has happened 4 weeks in a row now. They have done nothing to right this wrong, and they practice false advertising. On apartments.com they have hawks plaza listed as having ev chargers yet they are not installed and I fear that they never will be. This has been very expensive and inconvenient for me since I have to drive 45 min to work and back and on my way back I have to go all the way to Salisbury since that is the nearest supercharger. It has been costing me 15$ a day which if I drive every day. This has been costing me more than what I have budgeted and this company knows this, I rent from them and they have given me nothing but problems. Not only have I had issues with the ev chargers not being installed, but they also have been doing a poor job of providing maintenance and not to mention the room that I moved into had a plethora of issues. The only major appliance that didn’t have any issues was the washer and dryer. The floors and walls were either damaged or scuffed and I do not wish to be held accountable for them not giving me an apartment up to the standards that they set. The staff knows of these issues and that I am spending more than I should on charging, but has done nothing about it. The other issues they say that they are going to do something but all they do is put it off. Had I known that this company would have treated me this way I would’ve requested all of these items in my lease. Other than the issues stated the apartment has been great, but I wish they would stop dragging their feet and finish the job that they stated would be done within the original timeframe that they gave me.

  Bureau response

  07/24/2023

  Bret *****
  Davis Strategic Development 
  *** ** ******* ****** ****** ***** ********* ** *****
  
  
  Dear Bret *****: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 7/21/2023 and was assigned an ID of *********   
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Brian ******

  * ** *****

  Daytime Phone: ###-###-####
  E-mail: ******************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Service Issues 

   

  Customer’s Statement of the Problem:
  
  The company promised that they would have ev chargers installed a month ago, and they have not done so yet. They keep pushing it off and keep telling me that they will be done next week. This is a common occurrence since it has happened 4 weeks in a row now. They have done nothing to right this wrong, and they practice false advertising. On apartments.com they have hawks plaza listed as having ev chargers yet they are not installed and I fear that they never will be. This has been very expensive and inconvenient for me since I have to drive 45 min to work and back and on my way back I have to go all the way to Salisbury since that is the nearest supercharger. It has been costing me 15$ a day which if I drive every day. This has been costing me more than what I have budgeted and this company knows this, I rent from them and they have given me nothing but problems. Not only have I had issues with the ev chargers not being installed, but they also have been doing a poor job of providing maintenance and not to mention the room that I moved into had a plethora of issues. The only major appliance that didn’t have any issues was the washer and dryer. The floors and walls were either damaged or scuffed and I do not wish to be held accountable for them not giving me an apartment up to the standards that they set. The staff knows of these issues and that I am spending more than I should on charging, but has done nothing about it. The other issues they say that they are going to do something but all they do is put it off. Had I known that this company would have treated me this way I would’ve requested all of these items in my lease. Other than the issues stated the apartment has been great, but I wish they would stop dragging their feet and finish the job that they stated would be done within the original timeframe that they gave me.
  
  
  
  
  
  Desired Settlement:
  Finish the Job
  
   

  Bureau response

  07/24/2023

  Brian ******
  
  * *** *****
  
  
  Dear Brian ******:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/21/2023 against ***** Strategic Development.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Business response

  07/24/2023

  We have installed the electric car chargers on the property but the county electrical inspector required that we connect to a different house electric pane. This is a unique problem because of a piece of county building code our contractor wasn't aware of when doing the install. The tenant was notified this would cause a delay of several weeks as the solution wasn't straightforward. The contractor was notified and paid for the change and the process begun but our company isn't licensed to complete this electrical work ourselves. The work is set to be completed this week with a goal of having them re-inspected within a week but requires the counties scheduling.

  The appliances in reference did function properly but required servicing as they hadn't been in use for a year or two. We have only recently acquired this property and we have sent staff to address every concern and the unit was delivered in very good condition compared to the description of this complaint. The remainder of this complaint is difficult to address as it is unclear what specific details were unsatisfactory besides simply saying lots of issues occurred. We are working on remodeling the entire property and are making upgrades throughout. The tenant has been notified of the timelines for this unfortunate delay and we are hopeful they can communicate with us directly in order to improve the situation in any way that we can. Please feel free to call and we are hopeful we are able to help ensure all of our customers are as happy as possible. 

  Bureau response

  07/24/2023

  Brian ******
  
  *** *****
  
  
  Dear Brian ******:
  
  This message is in regard to your complaint submitted on 7/21/2023 against ***** Strategic Development.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from ***** Strategic Development. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  We have installed the electric car chargers on the property but the county electrical inspector required that we connect to a different house electric pane. This is a unique problem because of a piece of county building code our contractor wasn't aware of when doing the install. The tenant was notified this would cause a delay of several weeks as the solution wasn't straightforward. The contractor was notified and paid for the change and the process begun but our company isn't licensed to complete this electrical work ourselves. The work is set to be completed this week with a goal of having them re-inspected within a week but requires the counties scheduling.

  The appliances in reference did function properly but required servicing as they hadn't been in use for a year or two. We have only recently acquired this property and we have sent staff to address every concern and the unit was delivered in very good condition compared to the description of this complaint. The remainder of this complaint is difficult to address as it is unclear what specific details were unsatisfactory besides simply saying lots of issues occurred. We are working on remodeling the entire property and are making upgrades throughout. The tenant has been notified of the timelines for this unfortunate delay and we are hopeful they can communicate with us directly in order to improve the situation in any way that we can. Please feel free to call and we are hopeful we are able to help ensure all of our customers are as happy as possible. 

  Customer response

  07/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Brian ******

  Bureau response

  07/24/2023

  Bret *****
  Davis Strategic Development 
  *** ** ******* ****** ****** ***** ********** ** *****  
  
  Dear Bret *****:
  
  This message is in regard to a complaint submitted to BBB about your business on 7/21/2023 by Brian ******. This complaint was assigned ID *********
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  
  MESSAGE:
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Brian ******

  Bureau response

  07/24/2023

  Brian ******
  
  ** ***** 
  
  
  Dear Brian ******,
  
  This message is regarding Complaint ID * ********* ***** Strategic Development
  
  

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  Dispute Resolution Team Leader
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