ComplaintsforQwest Payments

• Initial Complaint

  09/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Contacted Qwest at 7/7/22 to close out my account. The cancellation process took over a month to complete and during that time they continue to charge my bank account for the Merchant service that was no longer in use for the entire month of July and August. I made numerous calls to them during July on a weekly basis to try to speed up the cancellation process but I was told they are still working on sending out the cancellation letters for me to sign. It took 3 weeks finally for them to email me the paperwork and shipping label to ship back all the equipment. At first, I was told they "have" to mail out the paperwork by mail which made no sense to me, because I was able to set up my account with them entirely through emails. After calling them every week for 3 weeks regarding the cancellation paper, they finally are reluctant to email the paperwork to me. By then we were already in August and I was charged $219.85 for the month of July. It seems like they are using this tactic to continue to charge their outgoing customer, very shady company to deal with with terrible customer service.

  Business response

  09/22/2022

  September 21, 2022 

  To Whom It May Concern, 
  

  I am here responding to the complaint case received on Sep 20th, 2020. 
  First of all, we apologies for the dissatisfied feeling the client had. 
  As the client mentioned, she contacted us on 7/7/2022 regarding her cancellation. As the account is still open part of July, there will be a statement fee for Judy, which is charged on August 2nd, the last payment the client is liable for. 
  Also, there is no fee charged for "August" and no "Continue Charge" practice being performed to this account. 
  As a matter of fact, we have tried our best to expedite the process and waived a lot of fees as a courtesy. We care about our customers; customer satisfaction is always our top priority. 
  Thank you very much for your help. If you have any questions, please do not hesitate to contact us. 
  

  Regards, 
  Zhen Y* 
  Manager, Finance and Operations 

• Initial Complaint

  06/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Thiss qtech credit card processor scammed me and Changed or signed documents with my permission! They just charged fees whatever they not feeling happy with me ! There any agency can investigating this company wrong and illegal act! I been report this to first data of clover which QTech changed documents with 48 months which I never signed or write any about 48 months . ****** of first data dismissal of equipment lease because they also notice there wasn't my writing ! I'm not happy with this company of course I canceled it after ****** he said he is owner of qteach ) told me because my bussiness that he don't making money that's why he have to charged me not go by which 2 percent of total sell! He scammed even they wrote in the letter there's no fee at all if I changed to other company ! Now debt collector want 1000$ from me they said I owed . I don't owed him ! This is very bad!

  Business response

  07/13/2021

  June 16th, 2021 

  To Whom It May Concern, 
  

  I am here responding to the complaint case above, that I received on June 10, 2021. 
  

  Obviously, this merchant did not reveal the whole story. 
  

  First of all, I'm sorry for what ********* has been experiencing regarding equipment lease. The Form be signed and provided has a clear title "Equipment lease Agreement"; after he raised this issue to us, we have offered help to buyback the lease, while he refused and stated he will deal this himself. 
  

  Second, our sales offered 2% discount rate in the beginning, while we did 1.5% for him. 
  

  Last but not the least, let's talk about numbers, While requested to cancel his account, *** ****** threatened us that he WILL NOT return the POS Equipment since he has successfully cancelled his lease. He then stopped payment and did not pay the statement fee ($302.08) for processing $6K transactions; Mr. Andy stated in his email "No extra charge if ****** is in good and working condition", but the monthly fees the owner agreed and signed to pay is $420 ($60*7), and contract termination fee is $380. 
  

  I have attached relevant documents for your reference. Thank you very much for your help. If you have any questions, please do not hesitate to contact us. 
  

  Regards, 

  Business response

  09/21/2021

  ---------- Forwarded message ---------

  From: Qtech Inc. <[email protected]>
  Date: Mon, Sep 20, 2021 at 11:27 AM
  Subject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: Better Business Bureau <[email protected]>
  

   

  Good Morning,

  In regards to Complaint #: ********, we have tried reaching out to the owner of ****** ***** ******* ********** to resolve the issue, but our calls have been declined. The owner has mentioned charges that were never charged by our business, so we wanted to clarify the charges mentioned by him, but he is not willing to communicate to resolve the issue.

  In the situation that the owner is refusing contact, how should we go about resolving the issue? Are there any other ways that the issue can be resolved? Please advise. Thank you.

  Sincerely,

  Anna

  Please see the attached response from the business

  Customer response

  09/21/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: First, I only agreed to a 60$ a month lease of equipment. That’s why I left the lease term blank, and just wrote down the 60$ monthly lease charge. Qtech never told me their contract or lease. I have paperwork stating there is NO termination fee. We cancelled our contract with this company after the first data clover told me there was a 36 month lease. This is the starting point of their dishonesty. The documents that Qtech has sent shows that I only agreed to 60$ a month, I did not put anything for the monthly lease charge. Another thing, the salesperson NEVER said the equipment was for lease, she said it was for free. Secondly, there is no contract, and I also have papers to prove. We blocked their automatic withdrawal of money from my account because there have been many other bad experiences in Qtech. We told Qtech we will pay the fees, but they overcharged me. How can Qtech charge a 6000$ transaction with 400$, this is not 2%. This is almost 7 percent. We returned the equipment as brand new, but they did not keep their business as a professional and honest service. They treat everyone like they don’t understand a single word of English. They act like everyone owes them money, this is a very dishonest business practice. We want an 800$ refund on the checks we wrote to ***** **** company. We don’t wanna hear you contacting my restaurant, or my partner’s phone number. We will have an attorney contact you.
  
  Regards,
  
  ****** ***** ******* **********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩