Business ProfileforCalvert Memorial Hospital

I am contacting you on behalf of my brother K** B** who is a patient at Twin Beaches Primary Care offices. Mr. B** is a type 1 diabetic, meaning he must have insulin in order to live. He is currently in a 30 day rehab program and in need of insulin. I have been calling on his behalf to get his insulin refilled since Tuesday 1/11/22. I have called 5 times. During these calls, I have had to leave message after message, which have all been the same. "I am calling on behalf of my brother K** B** DOB: XX/XX/XX He is currently in a 30 ay rehab and needs his insulin refilled. He has new insurance and it will not cover the Novalog he was previously prescribed. The CVS in D*** pharmacy has sent over a request that needs to be completed for an insulin that the insurance will cover. I have to drop this off during the drop off time between 9am-11am. Please call me at XXX.XXX.XXXX with questions." This message was apparently ignored as it is now, Thursday 1/13/22 and he is OUT of insulin. When I spoke to the "clinical manager" Gwen I believe, yesterday 1/12/22 she assured me the information would be sent to the pharmacy. However, did not have the correct pharmacy AND told me that they were trying to reach my brother, Mr. B** due to his needing an appointment because the physician he was seeing is no longer in the practice. AGAIN I explained he is in a 30 day rehab, he cannot come for an appointment and does not have his phone! Today, I went to the pharmacy to pick up his prescription I was assured would be at the pharmacy, only to be told Twin Beaches sent over another WRONG prescription!!! I have now missed my initial drop off time, begged with the rehab to let me come outside of drop off hours, and then had to reschedule that, TWICE! Not to mention I have also left work early today, and will be going into work late tomorrow, due to this. This practice has HORRIBLE customer service and listening skills. They have NO sense of urgency and ZERO common sense.