Customer ReviewsforPreston Automotive Group

I was in communication Preston's used car sales team. I contacted the dealership and explained that I was from Pa. And saw a vehicle online and was interested in possibly purchasing it. After going back and forth with the salesman I agreed to purchase the vehicle. Salesman and his manager stated that I would just need to put down a deposit to secure the vehicle. I gave them my credit card and immediately authorized a deposit of $500 to secure the vehicle with the understanding that my wife and I would drive the 4 hours this Friday to pickup the vehicle. I explained that my wife and I would be taking the day off of work to travel there as they stated that Friday would be the best day to pickup the vehicle. After giving my credit card authorization I hung up with and my wife and we both requested Friday off from our respective jobs in preparation for traveling to pickup the vehicle. 3 hours later I called the dealership to inquire about also purchasing a warranty and at that time I was told that someone else was looking at the vehicle and it might not now be available. This was three hours after I reached an agreement to purchase the vehicle and had given my $500 deposit. He explained that the vehicle was physically at another location and the salesman there said someone else took the vehicle for a test drive and he was waiting to here back (over 3 hours now after I gave deposit) if that person was going to purchase the vehicle. I questioned how that could possibly be and he could not explain and was very deceptive with answers. The manager later stated that an acquaintance of another manager MIGHT want to purchase this vehicle (after I gave deposit). Long story short I didn't get the vehicle I believe the business was dishonest and deceptive with me and wasn't ethical, at least in this instance.

Worst service all. No communication what so ever. Bought a car in January , didn't receive my car until the middle of February. Got 1 key. My account say I was supposed to receive 2 keys. My key pad stop working which have locked me out my car and prevented my car from not starting. President David said he would get back with me , now I'm being ignored.

They sales people try to get you in a car regardless of how the car runs. The general manager doesn't return calls and the no one else within the company offers assistance either. I will never ever buy another vehicle from them. Nor will I refer anyone to their establishment!