Additional Information for Koons Volvo of Owings Mills, Inc.

Gov. Action
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On April 19, 2022, the business entered into a settlement with Maryland Attorney General Office. The action settles allegations that the business that Koons Kia charged consumers hidden fees not included in its advertised prices, and it collected fees for shipping their vehicles (known as "freight charges") from consumers, although the shipping cost was already included in the advertised price of the vehicle. Under terms of the settlement, the business agreed to stop charging car purchasers fees, other than taxes or title
fees, if the fees were not included in the advertised price for a vehicle.

The dealership also agreed not to charge consumers for shipping if such freight charges were already included in any advertised price for the vehicle. The company also agreed to return all fees it collected from
consumers other than taxes and title fees that were not included in the advertised price of the
vehicle, as well as all amounts it collected for freight charges that were already included in the advertised price of the vehicle. The Attorney General estimates that, as a result of the settlement, more than $1 million will be returned to consumers. Koons Kia also agreed to pay the Division $100,000 for its costs incurred in investigating the matter.

Consumers who are owed refunds under the settlement do not need to do anything; they
will be contacted directly by the Consumer Protection Division.

Consumers who experience problems with their automobile purchase, or any other consumer transaction, may contact the Attorney General's Office by calling 410-528-8662 or 888-743-
0023, email [email protected], or file a complaint online at www.marylandattorneygeneral.gov.
https://www.marylandattorneygeneral.gov/press/2022/041922.pdf

The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.