ComplaintsforNations Health Care LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a hospital bed that is totally non functioning as my writing. I have been trying to get it fixed over several months now. They have promised me a complete total replacement, but keep trying to repair the existing bed with various attempts to make it work. Finally it has stopped working completely. The last attempts to fix it, the company sent out a tech with an attitude and we exchanged some words, as I was losing my cool dealing with them. Both techs walked out on me. Since then I have not heard anything back from the company in anyway. If they can't fix it then I will be forced to find a new company that would like my business.Business response
11/21/2023
Trevor ******** Nation's Logistics Manager, called and spoke with Mr. ****** 11/21/23. Mr. ****** modified the bed by mounting the controller to the frame with screws which impacted bed function (picture attached). We explained that we will make a service call 11/22/23 to evaluate and repair the bed as indicated. Mr. Richard explained that the bed cannot be modified and that all parties must be respectful. Nation's Service Technicians will not be able to complete the visit if the environment is hostile and will contact their supervisor. Mr. ****** agreed to the service visit scheduled for 11/22/23.Bureau response
11/22/2023
Ronald ******
*** ********* ** ********* ********** *****
Dear Ronald ******:
This message is in regard to your complaint submitted on 11/13/2023 against Nations Health Care LLC. Your complaint was assigned ID *********BBB has received a formal response from Nations Health Care LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Trevor Richard, Nation's Logistics Manager, called and spoke with Mr. ****** 11/21/23. Mr. ****** modified the bed by mounting the controller to the frame with screws which impacted bed function (picture attached). We explained that we will make a service call 11/22/23 to evaluate and repair the bed as indicated. Mr. Richard explained that the bed cannot be modified and that all parties must be respectful. Nation's Service Technicians will not be able to complete the visit if the environment is hostile and will contact their supervisor. Mr. ****** agreed to the service visit scheduled for 11/22/23.Bureau response
11/27/2023
Complaint Handler
Nations Health Care LLC ***** ********* ** ***** * ****** ***** ** *****
Re: ID * ******** - Ronald ******
Dear Complaint Handler:
Thank you for your recent response to Ronald ******. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau response
11/27/2023
Ronald ******
*** ********* ** ********* ******* ** *****
Re: ID * ********- Nations Health Care LLC
Dear Ronald ******,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Initial Complaint
02/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been calling for pickup of the hospital bed. For two day they say they are coming but don’t show up. I would like this bed picked up!!Initial Complaint
11/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My doctor ordered me a portable oxygen concentrate from this company 4 weeks ago I have not received it yet.Business response
12/13/2022
Business Response /* (1000, 5, 2022/11/22) */ I spoke with Mr. Brown and his wife on 11/17/2022 about the order that was sent. The order was actually sent for D tanks not a portable concentrator. Per Mr. Brown he needed tanks for doctor's appointments. He was a current patient of ours that had his Oxygen for several years but did not have portability. He asked for tanks to be delivered to his home on 11/21/2022. We also delivered needed supplies and a reinstruct. I explained our tank ordering process and went over our contact information, and they were satisfied with the outcome. We also discussed having our Respiratory Therapist come to do an evaluation for a conserving device which includes small tanks that last longer but do not give continuous oxygen but rather works on a pulsing system however I explained to them that not everyone qualifies or can tolerate this type of oxygen. The call ended positively. Consumer Response /* (2000, 7, 2022/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Oxygen tanks receivedInitial Complaint
07/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I received a bill from this company for the date of service 3/24/2022. I emailed them on 5/12/22 and have called a number of times to talk to them. The first time I called, I left a message on their machine (should say I tried but mailbox was full). I got my next bill, called and I gave my insurance info to tell them to bill it. I have talked to a manage the last time and she said she would take care of it. On Saturday, I received a call stating that I needed to pay the bill or it would be turned over to a credit agency. I am so upset that they have not billed my insurance company, I even call the insurance earlier to make sure it they have billed them or not and the answer was no.Not sure what can be done, but the billing dept. needs to learn how to do their job when patients call with the information they need. Well, I should also say they have billed my insurance prior for other dates and was paid.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.