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Find a Location

Crouch Automotive has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Crouch Automotive

      152 North East Rd North East, MD 21901-3609

      BBB Accredited Business
    • Crouch Automotive

      2066 Conowingo Road Rising Sun, MD 21911

      BBB Accredited Business
    • Crouch Automotive

      169 CONOWINGO RD CONOWINGO, MD 21918

      BBB Accredited Business

    Business ProfileforCrouch Automotive

    Transmission
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/16/2018

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Crouch Automotive has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Crouch Automotive

        152 North East Rd North East, MD 21901-3609

        BBB Accredited Business
      • Crouch Automotive

        2066 Conowingo Road Rising Sun, MD 21911

        BBB Accredited Business
      • Crouch Automotive

        169 CONOWINGO RD CONOWINGO, MD 21918

        BBB Accredited Business
      Location of This Business
      152 North East Rd, North East, MD 21901-3609
      BBB File Opened:
      9/2/2015
      Years in Business:
      12
      Business Started:
      2/2/2012
      Business Incorporated:
      1/14/2013
      Accredited Since:
      2/16/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 8817A for this business, issued by Maryland State Police. The expiration date of this license is 4/21/2024.

      These agencies may include:

      Maryland State Police

      1201 Reisterstown Rd

      Pikesville MD 21208

      (410) 653-4500

      https://www.mdsp.org

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Crouch Automotive & Diesel
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mrs. Joanna Crouch, Owner
      Contact Information

      Principal

      • Mrs. Joanna Crouch, Owner

      Customer Contact

      • Mrs. Joanna Crouch, Owner
      • Mr. Dale Crouch, Shop Manager
      Additional Contact Information

      Fax Numbers

      • (410) 287-9101
        Primary Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/09/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had my car towed to Crouch Automotive on August 1, 2022. The car sat for approximately five days before anyone contacted me with a diagnosis. Once I was contacted I was informed that I would need a new transmission for approximately $5000. I agreed to have the job done and was informed the part would come in 8 days. I had not heard from the company for some time so I contacted Crouch on August 16, 2022 and they stated they were not finished the job. I was then informed that the original diagnosis had added problems with the axel and the starter. I received a call that the job was completed on August 30, 2022, but it would need to be downloaded on the computer system so I could not pick it up until that Friday. I went to pick the car up on that Friday and noticed that my console was hanging and the air condition was not working, As I left the lot my check light engine came on. I contacted the business and let them know I was unhappy with the job because more issues were on the car than when I originally put it in. I returned the car and another week went by before they informed needed a new transmission because the one they put in was malfunctioned. I was then given the total of $7100. I am frustrated with this service and would like to receive some compensation because at this time I am still without a car. Please help with this matter I am in need of my car and a partial refund for the problems caused from this incident and my time without transportation.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jami M

      5 stars

      07/18/2022

      I started coming to Crouch Automotive in December, I've never had an issue with my vehicle being taken care of. There were also things they found that I didn't know about. They took the time to explain everything to me and had the tech come out and explain things to me. I would HIGHLY RECOMMEND Crouch Automotive to my family and friends ! Crouch will keep my business, and I will be contacting dale for motor work ! Customer service was great

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