Complaints

This profile includes complaints for Lednor Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lednor Home Solutions

  210 Najoles Rd Ste 103 Millersville, MD 21108

  
• 

  Gutter Helmet by Harry Helmet

  8059 Lewis Rd STE 305 Berea, OH 44017-2943

  
• 

  Gutter Helmet by Harry Helmet

  33755 9th Ave S Federal Way, WA 98003-6733

  
• 

  Gutter Helmet By Harry Helmet

  3319 State Route 162 Granite City, IL 62040-6181

  
• 

  Gutter Helmet by Harry Helmet

  401 Plum Industrial Park Pittsburgh, PA 15239-2914

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this business for weeks to get a warranty claim inspection and repair. I've tried calling and emailing every number and used their website's inquiry form without success.

  Business Response

  Date: 09/29/2025

  We are no longer the Dealer of Gutter Helmet for this area. Please contact the new dealer for this area AA Express Cleaning *****************************. they are the new dealer for this area.  

  Customer Answer

  Date: 09/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business called to inform me of the change and provided the new dealer's contact information.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to install Gutter helmets to our home in August. In our contract it states everything to expect when having the item installed which included gutter cleaning, re-caulking, tightening, & alignment of existing gutters. On installation day 9/18/25, the workers showed up and just installed the gutter helmet without doing any of the previously stated work. I called them as soon as I noticed they were just placing the item on the house since I was watching them from my security cameras because we were not home at the time. I let them know that they were supposed to clean them out as stated in the contract, but nothing was done, they just kept working. I have called every phone number listed including our sales *** who does not answer my calls or text messages. Any time I call them I just get transferred to customer care and get their voicemail. I left a voicemail, and I have gotten one call back and they stated that someone would reach out to me, but nothing has been done. I drove by the address listed as their location and no one was there. Also, we were asked for a deposit of $600 due at signing which was charged to my credit card, and we were told we would get billed the remaining balance via mail. They charged my credit card for the remaining balance of $1,384 the day after our installation on 9/19/25 with no prior warning or invoice. I would like for them to come back to the house and clean our gutters out and for them to refund me the whole amount or at least half since they did not comply to the terms of the contract and have terrible customer service.

  Business Response

  Date: 09/30/2025

  We have called the customer and left a voicemail with the national operations mangers direct line number. We have set up a quality control inspector to visit the site on 10/3/25 to review the installation..  

• Initial Complaint

  Date:09/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2025 I paid for Gutter Helmet gutter covers removal and replacement. May 14, 2025 Gutter Helmet gutter covers removed in preparation for a new roof. 5/22/25 NEW ROOF. Subsequent calls to have the Gutter Helmet gutter covers replaced went unanswered. As of today, September 17, ******* Gutter Helmet gutter covers are still in a heap on the ground.

  Business Response

  Date: 10/14/2025

  We are no longer dealer for this area. this customer is scheduled for reinstall with the new dealer on 10/16/25. The existing contract that we had with this customer for the reinstall of the ********************** has transferred to the new dealer and the customer will be paying them to complete the work.. 

  Customer Answer

  Date: 10/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Wed, Jul 16, 2025 at 9:14AM Email to To: Gutter Helmet ************************************** "I had your gutters installed back in 2022. I have not had any problems with them. However, after our recent storm, I saw this piece on my deck [photo attached] and am wondering whether it belongs up on the gutter?" I did not receive a response. Date: Wed, Jul 23, 2025 at 5:50PM Email To: <****************************************************************>"A week ago, I reached out for assistance with the following email about a piece that came off one of my gutters during a recent storm. I got no response. Over that weekend, I got on your website and did an online chat. After providing all of my information, I was told that someone would call me. No response. My experience with trying to get assistance with this small repair has been far from acceptable. I am curious about what I need to do to get a response? I guess my next stop would be the Better Business Bureau but I am hoping that won't be necessary."7/28/25: "This morning I called ************** and got a voice recording for someone named *****. His mailbox was full." One of the main reasons that I selected your product back in April 2022 was because of the excellent reviews I saw, one of which came from a personal friend. I was reassured by the notion that I would always have support, if needed.I have lost patience with trying to get someone to assist me. My current plan is to contact the Better Business Bureau, and leave an appropriate online review. Hopefully, others will be spared the frustration I have had.I regret that I bought your product.

  Business Response

  Date: 07/30/2025

  One of our quality control inspectors is scheduled to visit the home on 7/31/25 between 1-5 to inspect the damage.

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a follow up inspection of the Gutter Helmet gutters June 19, 2025. They said they would call me but charged me $50 and I paid it. I asked that they call me before they inspect. It is now July 28, 2025, and I have not heard or seen anything. I had another complaint earlier with BBB stating that with my original contract with Gutter Helmet, they would inspect and clean gutters for free for the life of the gutters but they chose to break that contract by now charging $50 per visit.

  Business Response

  Date: 07/28/2025

  This customers Warranty request is currently scheduled for 8/14/25 Weather permitting. this date could change due to weather in the area however this is what it is scheduled for right now. 

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last three weeks, I have made five attempts to contact Lednor Corp. , regionally known as Gutter Helmet. I used the chat feature on their website twice and phoned three times. I left a message with each contact attempt giving my contact information. As of today, I have not received a response. I am planning to have my home reroofed and need Lednor to remove the Gutter Helmet system prior to reroofing and reinstall it after the reroof is completed. My reroofing job is being delayed due to Lednor's lack of customer service. My roofer has offered to remove and replace the Gutter Helmet as part of his job. However, doing so would void the Gutter Helmet warranty.

  Business Response

  Date: 07/28/2025

  We are no longer the manufactures dealer for that area. Please contact AA Express Cleaning @ ************ or email @ *****************************

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a lifetime warranty on my GUTTERHelmet product. The company says they have moved out of the area and no longer service this area. I have called to request a reimbursement for service. I have left 3 messages at a voicemail for someone named **** in the last week. No one has returned my call. I called the local number *************. The woman took my number but would not give my an email address or any way to contact corporate office. She told me she was in ******** but was not the corporate office even though the area code says 631 which is MY area code in **************. She refused to even give me her name so I could verify who I spoke to. I am left with no way to contact Gutterhelmet and obtain my lifetime service warranty or reimbursement for a service I need performed on my Gutterhelmet product. I did get an estimate from a private provider the company used on ***********. He said it would cost $300 to come out. I want Gutterhelmet to either provide service or reimbursement for the service each time the product needs it.

  Business Response

  Date: 07/24/2025

  We are no longer the dealer for this area. the warranty that the customer has is with the manufacture. I suggest they contact the manufacture to determine who may be the dealer for that area for warranty service. 

  Customer Answer

  Date: 07/29/2025

  I spoke to the manufacturer. They advised me to have the guy who is certified to do Gutterhelmet maintenance phone them if the maintenance should be covered by the warranty. When I contacted him and requested he come out and then contact them, he did not respond. He had always been responsive in the past and I got the feeling they were not compensating him adequately for these warranty issues. Moreover I find it odd that I was able to speak to the same woman named **** when I called the manufacturer that I originally left multiple unanswered messages for at the Lednor Gutterhelmet number ***************). This is the only number one can find when searching for Gutterhelmet. I could not even find the manufacturer listed online. I actually got this address from the BBB complaint site.  The company is definitely being underhanded about no longer compensating their fix it guy on ***********. He told me he had to charge for it and that he does not technically work for them anymore.  So this company Gutterhelmet technically has no one on *********** (in **) to complete work to warranty their product. 

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home with an existing Gutter Helmet system carrying a transferable Lifetime Warranty (installed by Lednor/Harry Helmet). After moving in I experienced performance issues: leaks, clogs, bird nests obstructing flow.Over multiple months I made 20+ attempts via every listed service or warranty contact method (phone IVR, service voicemail, website form). All go to voicemail; numerous messages were never returned.Because the service line was unreachable I called the new estimate/sales line, answered immediately. A *** booked a next-day warranty service visit (47 pm window). I cleared my schedule; no one arrived. I ***eatedly called during the windowagain only voicemail. Sales apologized, claimed their system moved the date, and rebooked for the following day. Second no-show.Later, via accounting, an employee blamed me for not transferring the warranty, although (1) I believe transfer occurred after closing, and (2) I have been unable to reach anyone to confirm. When I calmly described the missed visits I was accused of being combative and hung up on.I am now being told I must pay a non-refundable dispatch/warranty ******************* before anyone will come out. Given their lack of responsiveness, I am concerned I will pay and receive no service, or be denied coverage due to damage worsening while Lednor was ****************** reviews and BBB records reveal many similar complaints of unanswered service lines and ***eated no-shows; Lednors 9/30/2024 customer letter acknowledged service backlogs. My experience appears part of a systemic ******** is deeply concerning that Lednor/Harry Helmet continues promoting a Lifetime Warranty while systematically neglecting warranty holders. Prospective customers deserve to know their advertised commitment sharply contrasts the reality of unreachable service, broken appointments, blame-shifting, and apparent indifference.

  Business Response

  Date: 07/21/2025

  Inspection is now set for 7/30/25 1/4pm 

  Customer Answer

  Date: 07/21/2025

  The response from the business doesnt address anything in the complaint. The inspection they reference was in place at the time of the complaint. This inspection is the assessment they required I pay a non-refundable deposit in order to schedule, and I fear will now deny all responsibility and coverage due to the damage that has now certainly worsened over time.

  It is essentially a non-response. Does that mean I should reject it?

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/17/25 - I've been calling and emailing this business for >5 weeks to service and clean the dirty gutter helmet product with a lifetime guarantee. I've been unable to reach a human for any sort of update besides a 6/10/25 text indicating my voicemail was received and that I'm "in queue". There's a recording that says they have a backlog due to recent storm damage, but I still have not been contacted to schedule the cleaning. Due in part to their defective/dirty product, my basement has flooded 3 times in 3 weeks where rain water rolls off the gutter helmet, then pools on the outside steps to my basement which results in shin high water that leaks in through the basement door.

  Business Response

  Date: 07/18/2025

  We have spoken to the customer and scheduled a service for 7/23/25 weather permitting 

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Service scheduled for 7/23 as indicated.  Will reopen case in Aug if Im not satisfied.

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gutter helmet and a new roof from this company. My gutters are overflowing and causing water to accumulate near my foundation. The products are guaranteed for life. I have reached out to the company for over a month with no response. I am seeking their support to fix the issue or determine the issue is not due to product failure.

  Business Response

  Date: 07/21/2025

  We spoke to this customer on 07/10 at that time we scheduled the customer for a QCI that is scheduled for 07/22/25 anytime between 09am-12 pm