Complaints

This profile includes complaints for DARCARS Kia of Temple Hills's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DARCARS Kia of Temple Hills

  4700 Branch Ave Marlow Hgts, MD 20748-2008

• 

  DARCARS Kia of Temple Hills

  7550 Wisconsin Ave Fl 6 Bethesda, MD 20814-3559

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02-24-2025 I purchased a 2017 **** explorer from Darcars kia of temple hills as of *****- ******************************************* license plates I have visited the dealership on 4 different occasions to get an understanding on why my plates have not arrived after 5 months with no explanation only being told that when the plates come in we will give you a call. I've spoken to the sales manager on several occasions in person and he says he will directly contact when he gets an answer no answer the vehicle is financed through *********** dealer services and the vehicle is fully insured I've reached out to the *** and there are no issues with my license or registrations they have nothing at all reflecting this vehicle the 60 day temporary tags expired on April 25th. They issued me another 30 day temporary set of tags which expired May 24th. I have been communicating with the sales manager ** ******* ****************** or by mobile ************ I personally spoke with Mr. ******* on May 27th at the dealership he couldn't explain what the issue was and would speak with his manager no response from Mr. ******* or his dealership manager as of *****-2025 its been almost 6 months and I have not gotten answers or resolution on this matter. I've contacted *********** dealer services on the matter they replied that they did send a email to the dealership with receiving no response. And so I'm just asking for help to resolve my immediate issue. Thanks you.

  Business Response

  Date: 06/17/2025

  Thank you for reaching out. We had significant trouble obtaining a lien release for this vehicle, but were able to resolve it and are expecting the tags to be completed by 6/20. Our team will reach out to Mr. ***** as soon as they are ready.

  Customer Answer

  Date: 06/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** E *****
  
  

  Customer Answer

  Date: 07/01/2025

  July 2nd.2025 my original complaint was that my plates and registration has not been delivered to me after complaint filed the dealership explanation was that it has been a issue with title release the last communication was that the issue had been resolved and that I would receive my  plates by 6-20-2025  I reached out once again on 7-01-2025 the response was the dealership still did not have the vehicles tags and registration the vehicle was purchased on February 24th of 2025 6 months ago and I have not received my registration and plates. 

  Business Response

  Date: 07/03/2025

  Mr. ***** was made aware that his tags were delivered via ****** Thank you.

  Customer Answer

  Date: 07/03/2025

  Good afternoon the plates and registration was delivered to me on July 2nd. 2025.  Thank you for being there for me!

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding my 2020 *** ************ April 9th, 2025, I brought my vehicle to the dealership due to serious concerns, including a check engine light, coolant leaks, and loss of engine performance.I authorized a $1,500 diagnostic inspection, which *** Corporate later agreed to fully cover. Despite this, the dealership has failed to even begin the diagnostic work after several days.Prior to this issue, I have consistently maintained my vehicle by bringing it to authorized *** dealerships for regular oil changes and service appointments, following all manufacturer recommendations. There was no indication of neglect or abuse of the vehicle. At the time the problems began, the car had approximately ****** miles and was only 148 miles over the factory warranty.When I dropped off the vehicle, I was told I would have an update within a few days. However, even after visiting the dealership in person and speaking with the Service Manager, I have been informed repeatedly that no diagnostic work has started. No timeline for the inspection has been provided, and no written update has been ************ Corporate authorized the full inspection payment to help expedite the process, and I have remained patient and cooperative throughout. The dealerships inaction, however, is causing major hardship, depriving me of the use of my vehicle, and delaying critical repairs that could lead to even more damage if untreated.I am requesting immediate action to have my vehicle properly diagnosed and repaired, or transferred to another authorized *** service center at **** or the dealerships expense.If the vehicle cannot be promptly repaired, I am seeking repurchase, replacement, or full refund consideration under applicable laws or manufacturer programs.Vehicle Details:Year/Make/Model: 2020 *** Telluride Mileage: Approximately ****** miles at time of drop-off

  Business Response

  Date: 05/07/2025

  The teardown of Ms. ********* vehicle has been authorized, and we are in the process of submitting this case to *** for goodwill assistance as the vehicle is outside for warranty. Considering Ms. ********* consistent history with **** we are hopeful for assistance, and our ***************** Director is personally involved and overseeing the case. He spoke with Ms. ******* on 5/5 and 5/7. Thank you.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me tell you a story about my car-buying experience at DARCARS *** Temple Hills. It all started when I purchased a used car, excited to drive off the lot with my new (to me) vehicle. Like any responsible car buyer in ********, I requested the Maryland State Inspection Report, which is required by law when purchasing a car. Thats where the trouble ******** first, I thought it was a simple oversight. I contacted the dealershipfirst the salesman, then the sales manager, and even the general managerto request the inspection report. Each time, I was met with excuses and promises to follow up. Days turned into weeks, but still no report. I decided to take matters into my own hands and had the car inspected myself.Thats when the truth came out. The car failed inspection because all four tires were worn out and wouldnt pass Marylands safety standards. Imagine my frustration and disappointment. I trusted this dealership to sell me a car that was roadworthy and legal. Instead, I ended up with a vehicle that didnt meet the basic inspection ****************, Im taking the next steps. Since DARCARS *** Temple Hills has refused to provide the inspection report and resolve the issue, Im preparing to file a complaint with the *******************************************************. Im also reaching out to local consumer advocacy groups and sharing my experience on review platforms so others can avoid this type of situation.This isnt just about the tiresits about transparency, trust, and holding businesses accountable. If youre considering buying a car from DARCARS *** Temple Hills, I strongly urge you to do your homework, ask for all required documents upfront, and ensure the vehicle meets inspection standards before signing *********** for me, Ill continue to pursue this until the dealership does the right thing. Its not just about my carits about standing up for every customer who deserves honesty and fairness.

  Business Response

  Date: 02/03/2025

  We were able to get Mr. ******* the copy of his Maryland State Inspection (attached) with apologies for the delay, and were able to confirm that the vehicle did pass fully including the tires. Thank you for the opportunity to assist.

  Customer Answer

  Date: 02/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22864294
  
  I am rejecting this response because: 
  
  Thank you for your response. While I acknowledge that the *** report provided states the vehicle passed inspection at the time of sale, the actual condition of the vehicle tells a different story. A proper Maryland State Inspection is meant to ensure that critical safety componentssuch as tiresmeet legal standards. However, when I took the vehicle for inspection shortly after purchase, it failed due to all four tires being unsafe.
  You mentioned that the car had been driven an additional ***** miles before this inspection. However, tires do not degrade to the point of failure within such a short timeframe unless they were already near the legal limit at the time of sale. If the tires were truly in compliance at the time of your inspection, they would not have deteriorated so quickly. This raises serious concerns about the quality and validity of the initial inspection.

  I incurred significant expenses to ensure the vehicle's safety and compliance, including:
  1. Replacing all four tires
  2. A four-wheel alignment
  3. A Maryland State Inspection

  Had the initial inspection been conducted to a standard beyond the bare minimum, these expenses would not have been necessary. Selling a vehicle with tires that barely pass inspection does not align with responsible business practices or a genuine commitment to customer safety.
  I appreciate the offer to speak with your ***************** Director, but at this point, I need a clear resolution, not another review of the situation. I am reiterating my request for reimbursement for the out-of-pocket costs I incurred to bring this vehicle into compliance. Please let me know how DARCARS plans to appropriately resolve this matter.

  Customer Answer

  Date: 02/05/2025

  Subject: Re: Complaint Against DARCARS *** Temple Hills Response & Evidence

  
  Dear BBB Representative

  Thank you for your continued assistance in this matter. I am writing to respond to DARCARS *** Temple Hills' claim that they provided me with proof by sending the Maryland State Inspection (MSI) report.
  I have attached a copy of an email DARCARS sent to me privately, where they acknowledge a lack of communicationon their part. This contradicts their claim in their response to the BBB, as they initially failed to provide the *** report when requested. Additionally, the document they eventually provided is not the full MSI report, but rather a record showing that an inspection was conducted.

  Further, their private email admits the vehicle was sold with tires that barely passed inspection. They argue that because I drove the car ***** miles before having it inspected again, they are not responsible for the failed inspection. However, tires do not deteriorate to a failing condition within such a short mileage unless they were already near the legal limit at the time of sale. This raises serious concerns about whether the dealership knowingly sold a vehicle with components that were barely compliant.

  I respectfully request that this new information be included in my complaint file. I remain firm in my request for reimbursement of the cost of four new tires, a four-wheel alignment, and a Maryland State Inspection, as I had to personally cover these expenses to bring the vehicle into compliance with Maryland law.

  I appreciate your time in reviewing this matter and look forward to your guidance on the next steps.

  Best regards,
  ***** *******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 31, 2024, I purchased a 2025 K4 from DARCARS **** I had previously placed a $500 deposit on a 2024 Kia ****** and when I arrived that morning to pick it up, I was informed that they had sold it. So they agreed to sell me a new K4 for close to the same price (about $700 more). About 30 minutes after leaving the dealership in the new car, as I pulled into my neighborhood, warning lights came on indicating an issue with the driver safety system. I called the next morning and was told to come back in. I came in - with a hard stop - and after 2.5 hours, they had told me first it was a computer update, then they werent sure, then that it was a speed sensor that they had to order. I needed to leave. They said it was safe to drive, that they would not give me a loaner, and that they would call me when the part arrived. Today, I found out they cancelled my service request and they now say it may be the right axle. And nobody had called to say I needed to come back at all. Now they are trying to say I refused to leave them the car before, they want me to drive it back out there with a potentially bad axle, and want me to pay a deposit for a rental car. I said I dont think the car was safe to drive so their answer is that they will send someone else to drive it. But I dont think it should can be driven. It needs to be towed so the car isnt further damaged. They dont seem to be making a good faith effort here.

  Business Response

  Date: 11/18/2024

  Thank you for reaching out. We were able to bring Ms. ********** a rental vehicle and pick up her vehicle last week. The work has been completed and once a technician has completed a final test drive today, we will deliver it to her and pick up the rental. We appreciate the chance to assist!

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24, 2024, I took my 2012 Kia ****** to Darcars Kia of Temple Hills dealership for an engine replacement that was part of a massive recall for engine failure because my engine seized June 22nd. I towed it to the dealership, due to the lifetime warranty, and dropped my car off in good faith. On June 28th the engine was replaced, and I went about my daily life with no problems or engine warnings. On July 16, 2024, I parked my car, turned it off so I can shop in a local store. When I came out of the store (approximately 10 mins later), and entered to start it (I have a push button start), the car wouldn't start and I heard a clicking noise. Immediately after, I saw white smoke under the hood and I jumped out and the front of my car became fully engulfed in flames. I called the emergency number who dispatched the fire and police depts. When the fire was put out, my car was charred and I towed it back to the dealership so they can inspect and investigate. A few days later, the manager denied responsibility. I filed a complaint with ******* customer service (complaint# ********* and provided all proof. The complaint was escalated on 8/27/24 but still no response. I call the Kia *** customer line for updates but I get no answer. I'm still paying car insurance and want the dealer to give me what I paid for the car ($5000) or the Blue Book value, before my car was destroyed by the fire, return my tags so I can transfer to another car along with the insurance, and junk it. This has severely impacted my life because I can't afford a rental, I didn't get a loaner and I have to borrow my mother's car. My apt complex bothers me every month because I have to provide written permission from my mother before I can get a monthly pass. I need the pass or her car will be towed and I need a car to work.

  Business Response

  Date: 10/28/2024

  Hi, thank you for reaching out! Per the manufacturer, ***, we are not allowed to do anything with or regarding this vehicle until they send someone in person to investigate and review the vehicle. We completely sympathize with Ms. *********** frustration and would encourage her to continue to apply pressure to **** We are doing the same and as soon as we have a date for the investigation, we will be sure to let her know. 

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2024 my wife and I came to your DARCARS KIA OF TEMPLE HILLS dealership location to check out 2023 Kia ******** LX VIN: ***************** 1). On July 22, 2024 at the end of the day, I gave a check to the dealership Sales Manager ******************* per his request to hold the car for me for the next couple of days for the dealership to send me the inspection and maintenance paperwork that they did not have readily availabel for the *** vechicle... The car was listed to have under ****** miles, but it had bald tires on it, contrary to the picture on the dealership website. The dealership failed to provide me the car inspection and service maintenance paperwork as I requested multiple times.2). My postdated check was for the next month August 23, 2024 for $12,239.80 was cashed and processed on July 24, 2024 by the dealership's bank *********** #******** without my permission and before any legal paperwork (contract, purchase order, title, registration) was signed by me and I had the vehicle in my possession.3). After my check was cashed, I called ******************* who told me that I gave him a verbal permission to cash my check and told me that there is a $1,500.00 fee to get a refund of all of my money back. I told ******************* that my postdated check was cashed illegally without my permission and I am going to proceed with a legal action against the dealership. DARCARS lists the same vin/stock number car on their different websites/locations at the same time!

  Business Response

  Date: 09/03/2024

  Thank you for giving us the chance to review. Our website lists all available inventory across all of our stores as well as which dealership the vehicle is currently located in; we do not and cannot list the same VIN/stock number at multiple locations. We apologize for any miscommunication that may have occurred here. Since this incident, ****************** has been advised that we cannot accept checks of the nature produced by ****************** to prevent future incidents of this nature. As soon as he reached out to our team, we advised him of the process -- we have to wait 21 days unless the customer can provide a letter from their bank stating that the check has cleared their bank. We received the bank letter on 8/1, processed a refund check request on 8/2 and overnighted said check, which was delivered on 8/6. Please advise if there is anything further we can do to assist.

• Initial Complaint

  Date:06/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A refundable deposit was made on 4/20/24 with the dealership. A refund was requested 4/29/24. Multiple attempts have been made to the dealership to gain a refund without success.

  Customer Answer

  Date: 06/24/2024

  June 7th - salesman ****** said the request to accounting was missing information. He last stated he had check request in hand and was checking timeline of processing. 
  
  June 24 - refund not received 

  its now been more than 2 months.

  Business Response

  Date: 07/10/2024

  Per our accounting team this refund was processed. Can ****************** please confirm? Thank you!

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27, 2024, we visited DARCARS *** to test drive a 2022 *** ** for our daughter. Salesman ******* highlighted the vehicle's safety features, gas mileage, and the 100,000-mile engine/transmission warranty. During our inspection, we noticed that the front passenger bumper and the underneath front spoiler were loose. After informing ******************, he assured us that these issues would be addressed by your service department at no additional cost. He then consulted with his manager, who approved the repairs and scheduled a service appointment for us. We proceeded with the purchase, signing the necessary documents and receiving one set of keys. ****************** mentioned that, as the vehicle was pre-owned, they were not responsible for providing a second set of keys.During the subsequent Virginia State inspection, several items were identified as failing to meet standards:The side marker needs to be replaced (left front marker bulb failed).The under shield is broken.The left front inner fender is broken.The left front impact sensor is broken (it is illegal to sell a vehicle with a known broken impact sensor).We initially contacted ****************** by phone with no response. Upon texting him, he replied promptly but failed to follow up as promised, indicating a lack of urgency and transparency. This level of service is unprofessional.We request that DARCARS *** of Temple Hill, MD, promptly address and fix all deficiencies noted on the Virginia Automobile Status Inspection Report to ensure the vehicle passes the Virginia State Inspection. Additionally, we request a second Maryland State Inspection, given that the last one was conducted on February 16, 2024, at ****** miles, and we purchased the vehicle at ****** miles, a difference of ****** miles.Lastly, we request the timely provision of our title, tags, and registration, which we have already paid for, by June 29, 2024.

  Business Response

  Date: 06/10/2024

  Our team has called (6/6, 6/7, and 6/10) and texted (6/7) ****************** to schedule a time to bring the vehicle in to have the issues resolved, but we have yet to receive a response. Her voicemail box is full so we cannot leave a message. We ask that the guest please return our text or call when she has a moment so we can assist. Thank you!

  Customer Answer

  Date: 06/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21814081
  
  I am rejecting this response because:

  The ********** contacted me to offer an apology on the  June 7, 2024 but I don't need their apologyI need them to fix my car. I dropped off my car at the ********** on May 29, 2024, with the manager, *****************. My husband and I took an Uber home and received a voicemail from ************ stating that they would need to keep my car longer than until Friday, May 31, 2024
  
  On June 12, 2024, I visited the ********** again and asked to speak directly with the general manager to demand they fix my car or refund my money.
  
  My car was finally dropped off at my house on June 14, 2024 at 10:23am.
  

  I will be taking my car to my local *** ********** for a Virginia State Inspection to ensure that DARCARS *** addresses all the issues noted in the automobile report.

  
  See attached.
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on Dec 25th. We indicated that one of the tires and wipers needed to be replaced. They have asked to bring car back once business is open after Xmas. We dropped off the car next week and the car was returned with damage to door. We have requested several times to fix the door but was given run around about needing to use warranty for it. Current warranty does not cover door damage.We were also given 2 months temporary tags but never received a permanent tag. After several attempts, we found out that we needed to perform emission services. We were told that we would receive an extension of the temporary tag and that the permanent tag would be mailed out to us. Weeks later and few more calls, we were told that we missed the deadline and that we have to go to DMV for our tags. DMV told us that that dealers has to send them to form. It is over 2 months and I have an expired temporary tag and no way to receive a permanent tag. We stopped by and called the dealer, and we are still receiving the same run around. At this point, we prefer that we return the car if they we can not have a tag.

  Business Response

  Date: 03/13/2024

  Hi there, we appreciate the chance to review this matter. ****************** purchased a pre-owned Audi from our dealership and reached out to us to assist with a nail in his tire and wiper blade replacement, which we were more than happy to take care of. He then claimed that one of his doors was not closing properly (it is a soft close door). Since we are a Kia *********** we requested that he take the vehicle to Audi directly--that way, if there was an identified issue, the car would have been under full manufacturer warranty. He insisted that Audi would not cover it, but when we requested a diagnostic checkout from the dealership stating this explicitly, we received no response. As far as we know, our team never received said document. Given that ****************** lives in Virginia, we requested he have his emissions test completed prior to us handling his tags (this is standard procedure). He did not respond to our communications requesting that information, leaving us with no choice but to process a title only. Our apologies for any inconvenience, but at this stage ****************** will need to coordinate with the *** directly in order to obtain his tags.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On DECEMBER 5 2023 I paid $1000.00 as a deposit to hold a vehicle which had to be ordered. The vehicle never came and I was no longer interested in purchasing the car. My deposit was refundable however I never received my refund once I explained that I was no longer interested in the car. I am an active duty service member currently serving overseas and will be returning home soon. This company refuses to respond to my calls and continues to avoid refunding me my money. All I’m asking is for my money back. I’m no longer interested in making any purchases from this company. I’m in a financial bind and I cannot afford to lose $1000.00 for a car I do not attend to purchase.

  Business Response

  Date: 01/02/2024

  Good Afternoon - ***************************, CRM followed up with the Dealer Team.  Dealer Team processed the $1000 credit back to the Customer's Account on December 29th, 2023.  CRM *************************** reached out and spoke to the wife today, 1/2/24 and stated when this was done.  We also sent a confirmation of the receipt. CRM stated to the customer depending on your bank and the holiday it may take 3-5 Days.  Customer stated she will check. Please close. Thanks ***************************