ComplaintsforGray & Son, Inc.
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have contacted Gray & Son, Inc. regarding tire damage to my vehicle without resolution. Below is the email thread: Original Message From: Lenny ****** <*******@graynson.com> To: ***** & **** ******* <**********@verizon.net> Sent: Tue, Aug 9, XXXX X:XX pm Subject: Re: **************************** XXXXX Good Afternoon **** I just seen your email. After a full investigation of your claim Gray & Son will not be excepting the liability of your claim. Thank you Lenny ****** Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android From: ***** & **** ******* <**********@verizon.net> Sent: Tuesday, August 9, 2022 4:19:21 PM To: Lenny ****** <*******@graynson.com> Subject: Re: **************************** 21228 Mr. Lenny ******: Just following up with you to confirm that you received the email below and the attached pictures. Let me know if there is anything else you need. I have an appointment to get my tires replaced tomorrow morning. If you need me to hold on to one of the tires or anything else, please let me know asap. Thanks, -**** Original Message From: ***** & **** ******* <**********@verizon.net> To: *******@graynson.com <*******@graynson.com> Sent: Tue, Aug 9, XXXX X:XX am Subject: Fwd: **************************** XXXXX Forwarding message Original Message From: ***** & **** ******* <**********@verizon.net> To: ****@graynson.com <****@graynson.com> Sent: Mon, Aug 8, XXXX X:XX pm Subject: **************************** XXXXX Gray & Son: I am following up to the phone conversation I had this afternoon with Sharon. Between 3:30 and 3:45 this afternoon, I was driving northbound on the 100 block of Forest Drive towards Frederick road. I was behind a steamroller for a short time which stop behind a truck. I slowly passed the two vehicles on the left. When I approached the intersection of Magruder. I paused at the intersection. I noticed two women to my left on Magruder talking to each other dressed likeBusiness response
09/16/2022
Business Response /* (1000, 10, 2022/08/24) */ Please see letter attached from Gray & Son, Inc. Consumer Response /* (3000, 12, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Message received from Gray & Son Original Message From: Lenny ****** <*******@graynson.com> To: **********@verizon.net <**********@verizon.net> Cc: Shelly Welling <********@graynson.com>; **** Poole <******@graynson.com> Sent: Wed, Aug 10, XXXX X:XX am Subject: Forest Drive Tire Complaint Good Morning Mr. ******* Going forward please contact our insurance carrier Gallagher Bassett on this matter. The reference number is XXXXXXXXXXXX. Phone XXX XXX XXXX. Thank you Lenny ****** LENNY ******, CHST *************** Â*******@graynson.com graynson.com T: 410.771.4311 C: 410.365.4156 F: 410.308.2625 430 West Padonia Road Timonium, MD XXXXX
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.