ComplaintsforAutomotive Training Institute, LLC

• Initial Complaint

  02/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been charged monthly for a service I have not gotten and when asked to cancel service they said no problem and then charge me again and then when I asl why they say they don't have to cancel till it has been a year. What kind of business charges for doing nothing then says you can't cancel when you haven't received any service.

  Business response

  02/22/2024

  ATI has had a follow up discussion with the son of the owner, who is the person that actually filed this compliant.  We have reached a successful resolution to this complaint and consider the matter resolved.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  a sales team representative contacted the business and conned us into buying a service that will be of no benefit to us. I contacted them and refused to provide financial information. I also made the accounting and financing department aware of our wishes to not move forward with them ever. I do Not feel comfortable conducting business with them

  Business response

  06/28/2023

  The complaint, who agreed to a services contract, and has continued to engage us through the process of addressing any concerns he had, has been removed from the program and removed from our call list. This business will not be contacted again.  

  Customer response

  06/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  05/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  on 10\23\2021 I started to use ATI, after a year I stated I wanted to cancel. they promised me that I could double my income with their help, that didn't happen. stated in the contract that after 12 months of the program i may cancel the program with "no red tape". To date they are still taking 1693.00 from me per month. please help.

  Business response

  05/24/2023

  ATI disputes the complaintant's claim regarding "promised to double his income". The agreement clearly states double his investment.  In the first 12 mos in the program, the complaintant invested $20,316 with ATI.  Through the business' own input of the results on a weekly basis for the first 12 mons, the gross profit of the business increased over $90k, which is more than 4 times his investment. ATI performed as agreed upon and the complaintant wants to terminate an agreement without cause.

  ATI is in the business of helping business owners improve their business and profitability. However, in the interest of getting to a resolution despite the incorrect informtion being shared as a part of this complaintant, ATI is actively working with the complaintant to achieve a mutually-acceptable resolution.

  Customer response

  05/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:Im not sure where ATI is getting the numbers to compare. This is my same totals as the prior years. they are comparing this to my "monthly" fee to them compaired to my "income that always changes depending on how many wrecks we get." it says on the contract if Im NOT 100% SATISFIED I CAN CANCEL WITH NO RED TAPE!!!!. The bottom line is I'm not satisfied. I have multiple Emails to them stating this. 
  
  Sincerely,
  
  ***** *********

  Business response

  05/24/2023

  ATI has a difference of opinion on the opt out clause in question.  Regardless of that difference, ATI is working actively to come to mutual resolution with the compliantant.

• Initial Complaint

  07/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This shady outfit relentlessly sends me scam / spam emails. I have never done business with this scammer nor would I ever consider doing business with a scammer / spammer. I want them to stop spamming me immediately or sooner. I want them to delete my email info and never send me any unsolicited scam requests ever again. I have no idea how a shady outfit like this obtained my contact info, but apparently they are not legitimate because if they were, they wouldn't need to use shady tactics like this.

  Business response

  07/27/2022

  Business Response /* (1000, 7, 2022/07/22) */ Compliant has option to be removed from any mailings received that he does not wish to receive. ATI has also executed this option on behalf of the compliant so no future emails will be received from ATI. ATI offers an "opt out" process for anyone that may receive an email or information they would prefer to not receive again or in the future. Consumer Response /* (2000, 9, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I read the response from the shady business. I think the word they meant to use was complainant but they used the word compliant. They are trying to use big words but are not so good at it. While this shady business does indeed have an "unsubscribe" link in their spam messages, I will not ever click on an "unsubscribe" link in a spam message that I never subscribed to in the first place.

• Initial Complaint

  05/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am receiving unwanted spam messages from this outfit. They have an unsubscribe link in their spam emails, but I never subscribed to any kind of shady spammer if the first place. I will not click "unsubscribe" links in spam emails that I never subscribed to, that is usually a scammer trick to learn that they now have a valid email address. Any "company" that sends out unsolicited spam, is shady and no one with any sense would reply or do business with them. I want my email address removed from their spam list and I want these spammers to never contact me ever again for eternity.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/05/16) */ Email address has been removed from database. Business owner will no longer be contacted. Consumer Response /* (2000, 7, 2022/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  05/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We signed an agreement with Ati in 2019 and it has been far short of what they promised. The policies they have you put in place cost us many customers and reputation. We had many customers that were upset with us and ultimately never returned to our business. Ati response was "those aren't the customers you want anyways". All we are asking for is to be removed from our contract and not continue to have to pay for the services we don't use anymore. Not a unreasonable request. We have email ati on serval occasions and gotten no where.

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2022/05/12) */ ATI is working with complaintant to get mutually agreeable resolution.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We made a contractual agreement with ATI in June 2019. We were promised a huge increase in profits if we followed their program. We began doing just that with no better results. The coach was of no help and to get to any classes they offered, cost extra money. Then Covid came into play and all in person services were shut down. We, as many businesses, continued to lose money but were still paying $1500 monthly to ATI. To date we are almost in bankruptcy so all we would like is to be released from the contract. No monies returned. Lesson learned. We have paid in $47,942.08. We have 16mths left $23,971.04. We've called and sent letters to ATI but their response is that they can not terminate a contract. However we've seen online that they can. We just want out. Any help you can give us in this matter would be appreciated.

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/21) */ ATI has reached out to the complaintant to address their concerns. We have also engaged the 3rd party finance company to ensure we can get the right answers for the complaintant. We hope to have a mutually acceptable resolution within the next few weeks.

• Initial Complaint

  09/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We attended a seminar promising to increase our revenues and to help our business. From Day 1 we had promises from ATI to help us find employees, nothing. We had promises to help us sell the business, nothing. I was then told by my coach that I should just work harder! At 60+ hours a week ALONE, this is what I'm paying $1498/month for??? I have requested to cancel the contract several times and I'm told it's not an option. The $1498 fee is drowning my business! There is no help from ATI other than a 30 phone call that is full of lies! I would like a refund of fees paid and cancelation of the contract

  Business response

  11/02/2021

  Business Response /* (1000, 5, 2021/09/19) */ ATI has reached out to complaint to discuss concerns and items noted in complaint. As of 9.17.21, no response has been rec'd. Will reach out again on 9.20.21. Consumer Response /* (3000, 7, 2021/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) ATI has not provided any help to improve our revenues. When we met with the initial salesman we were promised the world. We were told that they would help with hiring competent candidates. We were only instructed to advertise. We were already doing this. Their promise to help find employees was them telling us what to do, not them advertising or assisting us. We were instructed to keep spreadsheetds of times, and materials which were overwhelming and time consuming. This actually took more time out of the day and slowed down production. When we to sell the business, our "coach" told us to send our real estate ad and it would go into their publication. That never happened. The straw that broke the camel's back was after a call from the "coach". I have been working alone for months.60+ hours a week. I have no time to take a break from my work and I tell him that. His response to my dilemma is that I should work harder and be more productive. At this point I have requested to cancel my contract as I am getting no "help " from ATI except a phone call from time to time insulting my work habits. If I don't take the call during my busiest time of the day, it's held against me. All I'm asking is to cancel this contract, so that I can breathe again, and not have the added expense or stress during this already difficult time. Business Response /* (4000, 9, 2021/09/28) */ ATI has reached out to Mr. ***** on 9/19 to follow up and was told he would call later in the week. A follow up email was sent to him on 9/23 with no response and again on 9/28. We are hoping to get a response and resolve the complaint's concerns. Consumer Response /* (4200, 11, 2021/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken to Ron G******* on 9/28/21. Mr. G******* and I have not cocme to any final resolution to this complaint. Consumer Response /* (4200, 20, 2021/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are currently having our lawyer review the proposal from ATI. We will know more in a few days

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩