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Find a Location

Superior SoftWash has 1 locations, listed below.

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    Business ProfileforSuperior SoftWash

    Soft Washing
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/8/2019

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We SoftWash residential homes and commercial properties. Our Authentic SoftWashing uses an agricultural sprayer system to apply a water-based, biodegradable cleaning solution that emulsifies the dirt and grime, kills the mold, mildew, algae, fungus, moss, lichens and more...Our solutions can break down the spiders' webs and bugs' nests. We rinse this away at virtually garden-hose pressure, without using a pressure washer. The result is a cleaner, sanitized surface that lasts 3-6X longer than power washing, uses 2/3 LESS water, without the noise or damage of a pressure washer. Our exclusive 2-yr clean-home guarantee will keep your home cleaner for longer. Our 5-yr clean-roof guarantee adds useful life to your roof while making your roof look newer!

    Products & Services

    This Company offers Pressure Washing (Gutter Cleaning,Gutter Guards)

    Business Details

    Location of This Business
    611 N Hammonds Ferry Rd STE K, Linthicum Heights, MD 21090-1322
    BBB File Opened:
    7/25/2016
    Years in Business:
    11
    Business Started:
    4/1/2013
    Business Incorporated:
    4/24/2013
    Accredited Since:
    11/8/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • MHIC #137667
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Kirby Facility Services, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    9:00 AM - 1:00 PM
    Business Management
    • Mr. Jeffrey Kirby, Owner
    • Mr. Talbot Watkins, COO
    Contact Information

    Principal

    • Mr. Jeffrey Kirby, Owner

    Customer Contact

    • Mr. Jeffrey Kirby, Owner
    • Mr. Talbot Watkins, COO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    14 Nov 2023 The SoftWash results of the cleaning of house and roof are exceptionally great! The gentlemen who performed the work were professional and extra nice. BUT after the process all three decks evidenced pervasive very light blotches caused by Superior SoftWash chemicals. On other wood surfaces as well. We had had days of extensive and copious rain and I was informed the wood was so wet it would not absorb the chemicals. Aqua Star, which prepped and stained the decks months before, found no structural or other problems. The decks looked great through two seasons before Superior cleaned the house and roof. Needed resolution to make 4 stars: Superior Administration to finally follow through with agreed upon reimbursement costs for the re-staining of my decks plus supplies and cost of stain. For months I patiently, nicely and with compliments contacted Superior with little responses to address the damage. I am not interested in any communication with them except a check.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patrick C

    1 star

    10/13/2023

    They continously call me with an auto dialer and leave messages, for months now. I left a bad review and the owner called me even more leaving additional voice-mail saying they didn't have to defend the auto dialer and I needed to call them back. I don't owe them any of my time but they have stolen a lot of mine. The worst part is that I don't even own a home or anything this company wants to soft wash

    Superior SoftWash Response

    10/17/2023

    Superior SoftWash uses several effective forms of marketing for our services, including making phone call. This person has the phone number of a former client. The phone number, under that person's name, was on our list to contact periodically with specials and promotions. There was no need to complain to the BBB. Apparently, they were "triggered". We never recieved a phone call or voicemail asking us to remove them from our calling list. They simply resorted to complaining on a public forum, trying to discredit the company. Our call lists are scrubbed monthly against the national do-not-call list, as is required by laws and regulations. If you want the best in exterior cleaning for your home, call us ************* 

    Local BBB

    BBB of Greater Maryland

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