ComplaintsforHomefree USA Inc.
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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I applied for emergency rental assistance through HomeFree-USA on January 3, 2013, because I had gotten behind on my rent because both my husband and I have experienced a loss of our income due to COVID-19. After I submitted my application, my landlord also submitted the verification form and submitted it to HomeFree-USA. Our landlord had already filed for an eviction with the court when I applied for the assistance, and I notified HomeFree-USA about that on my application (see attachment). I attended the eviction hearing in **** County Magistrate Court on February 17, 2023. During the hearing, I notified the court that I had applied for rental assistance, and a clerk notified HomeFree-USA that I had an eviction hearing so that they could process my application. A notation was made on the court docket for my case on February 23, 2023, that stated “RENTAL ASSISTANCE APP OPEN – HOMEFREE” (see attachment). As of April 25, 2023, my landlord has not received any rental assistance, and I have emailed (see attachment) and left voicemail messages for HomeFree-USA since I submitted my application for assistance, and NO ONE HAS CONTACTED ME. My family has still not been able to come up with all the past rent that’s owed, so the sheriff can show up at our house and kick us out any day now. If I’m not going to receive the assistance, the least HomeFree-USA could do is let me know, but to leave me hanging when they know I’m in a desperate situation is cruel!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.