Business ProfileforBozzuto & Associates Inc

I am a former resident of The ***********, a property managed by Bozzuto Group, and my experience with them was nothing short of frustrating and disappointing.Upon moving in, we encountered an unacceptable situationthere was f**** in the bedroom! This should have been an immediate cause for concern, but instead, we were forced to clean it ourselves as management failed to address the issue properly or in a timely manner. This was not only disgusting but also set the tone for their overall lack of ******************** forward to the move-out process: we were hit with a $566 charge for alleged carpet damage. The supposed damage was nothing more than furniture indentationsa natural and common occurrence when furniture remains on carpet for a long time. It was clearly normal wear and tear, something every apartment should expect, but Bozzuto insisted on categorizing it as damage. To make matters worse, our lease did not specify that carpet damage was something we could be charged for.Despite providing clear evidence that these indentations were not due to any intentional damage, Bozzuto refused to reconsider or adjust the fee. Their unwillingness to engage in a reasonable conversation or demonstrate fair treatment to tenants shows a lack of integrity.I strongly urge potential renters to be cautious when dealing with Bozzuto-managed properties. Based on my experience, they seem more focused on extracting excessive fees from residents than maintaining good tenant relations or following fair business practices. If you are considering living in a Bozzuto property, document everything carefullyespecially during move-in and move-outand be prepared for potential hidden charges and poor management responses.Overall, my experience with Bozzuto Group was incredibly negative, and I cannot recommend renting at any of their properties, especially The Abby ******* Their practices are unprofessional, unfair, and lack transparency.

Dear *********,Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during your time at one of our communities. We take all feedback seriously and are committed to addressing issues in a timely and professional manner.Regarding the incident at move-in, we deeply regret that the condition of your apartment was not up to the high standards we strive to maintain. This situation is completely unacceptable, and we understand your frustration in having to handle the matter yourselves. We will be investigating this further to ensure that such occurrences are prevented in the future.Concerning the move-out charges for carpet damage, we strive to assess all units fairly and in accordance with both our lease agreements and industry standards. While we do consider normal wear and tear when evaluating conditions at move-out, furniture indentations can sometimes require more extensive carpet repairs. However, we understand that there may be differences in perception, and we regret that this matter was not resolved to your satisfaction. We will review your case once again to ensure that the charges were appropriately applied, and if any discrepancies are found, we will gladly make the necessary adjustments. I can confirm that the remaining $2,929 is set to be refunded via a check to the address provided.We take your feedback seriously and will use it as an opportunity to improve our processes. Please feel free to contact our office directly if you would like to discuss your concerns further or if you have any additional questions. We value all of our residents and strive to provide a positive living experience for everyone.Sincerely,******************* General Manager, The **** ***************************************************************************************** ************ | LiveThe****.com ________________________________________