Customer ReviewsforMid-Atlantic Deck & Fence Company

Worst fence company out there. I was promised a fence at a price. I paid that price and then they decided to add an extra $400 because they mis measured. Now 5 months later they are still threatening me for an extra $400 because they didn’t measure right and trying to add the cost to me. In addition it took them 4 times to come out and fix the fence because they put the gate in backwards, forgot to put a handle one a gate, didn’t screw in the gate properly. Ooo and not to mention a 4 inch saw blade was left in my yard and they had no response to this just “oops”. I would never use them, ***** *** **** ********** is who I would recommend!

Sadly your comments in this review are inaccurate. However, thank you for settling up on your account. Its unfortunate that you chose to post this misrepresentation at this late date. Wish I could post pictures of the fence, it looks great. Thanks for the business, it is truly appreciated.

Absolutely professional installation crew (with Eric) and great sale agent Chris M*****. Estimation, contract flow, and timeline of fence project with completion (2 day install) was less than a month and outcome exemplary. Crew was professional, neat, on time, and exceptionally polite and trustworthy. I love our new vinyl fence (over 312 ft in length) and it appears it will endure playfulness of our Doberman and Cane Corso. ;) Out next door new neighbors love this fence so much, they are likely hiring the the same team to upgrade their existing fence, wouldn't recommend anyone different. Many thanks and stay blessed!

Thank you for the kind remarks, i will make sure to pass them along to our team. Your business is truly appreciated.

On Tuesday, told Chris what I wanted done and he said that he would send an email with the pricing, by Thursday. Today is Saturday and I have not heard a word. I consider this poor service. They are closed today, 03/12/22 and will reopen on Monday. I will use ********** instead.

Thanks for the review, Sorry about the miss communication with our estimator. I'll make sure I look into the situation and let our estimator know of your review. It is extreemly busy this time of year, could have been an honest mistake Good luck with your project.

False advertising

Never got a free quote even though contractor came to house a week ago. It was not a large job, so I guess they did not want to do it.

Sorry about that, good luck with your project. Have a great day!

We had our fence installed November 2020. Our double gate has fallen and drags on the ground and needs adjusting. We have called a couple of times to no satisfaction of getting assistance for fixing this issue. I keep being told it's a busy season for us, but I haven't even received a return call from the person who handles the maintenance issues which to me is POOR CUSTOMER SERVICE, My opinion of their customer service is very poor, being how they handle their customers.

We received (1) call for service, not a couple of times as you indicated. You called on the afternoon of Monday April 26 2021, regarding you were having trouble with your double gate. At that time our representative to whom you spoke to changed your customer status in our data base from "complete" to "in service". That's how we track all of our customers that need or request service. It tells us what time you called when you called and a brief description as to what your service needs are. At that time we advised you that we put you in service and someone would be out shortly to take care of the service issue you requested.

Unfortunately our service representative was exposed to covid-19 and had to quarantine for 10 days and didn't return to work until Friday April 4th, 2021. We have your service request scheduled for today, May 4th 2021 to come out and adjust your gate. In all fairness, (5) working days from the date you first called for service on your gate is pretty good service. Thanks for the Biz.

Greetings to Whom it May Concern:
Your response is totally incorrect. My husband's first call was on 4/26/2021 and the only thing the person answering the phone did was took his name. The second call he made was on 4/28/2021 he mentioned to the person answering the phone that he called a couple of days ago and he asked when he should expect a call back, the person on the phone then told him the person's name and told him to give about a weeks' time to hear from someone, he was never informed that he was put in the repair tracking system. Today (5/4/2021) I (wife) received a call from your maintenance POC and he came to our home and took care of our issue which took about 10 minutes, very pleasant and professional person.

So, your response declares we only called once which is not ACCURATE. I (wife), called yesterday 5/3/2021 also and the person (lady) answering the phone said to me it is a busy season and the person handling maintenance repairs is only one person, and someone will call you back, did not give a timeframe of when to expect a call back. We just recently purchased this fence in November 2020 and felt we were being ignored and shoved aside, not demanding anything only common courtesy of returning our call with an expectant date of repair. Also, in your reply there was mention of having one person (a single point of failure) handling all the maintenance calls, so who is the back up to him? There should be multiple people to handle maintenance calls for clients with the size of your company. This is poor business structure. The problem with our double gate is merely a ten-minute fix and we only live ten minutes from your office. I consider not returning client phone calls is poor customer service.

CUSTOMER SERVICE is what should be important to any good company. When you spend that type of money (several thousand dollars) for an item you would expect at least a phone call back. My opinion CUSTOMER SERVICE is especially important by the way you handle your paying clients with care!! Thank You.

Not going to argue with you, however our call logs tell a different story?. I still think a 5 day turn around on service call (Gate Adjustment) is reasonable even if we have had several employees out with Covid-19 or were exposed to Covid and by law are required to quarantine for 10 days, kinda puts a strain on the work force wouldn't you agree?. I don't think we need a class in business structure, we need this pandemic to be over so we can all return to normal, get people back to work and return to business as usual. We have been doing this for 34+ years, and are forced to deal with the circumstances at hand, and make adjustments as we go, considering i think we have done a pretty good job. sorry you don't feel the same way. Yes right now is our busy season and we actually do quite well with the great team of employees we are so fortunate to have. Yes as i stated above our service manager was out because he was exposed to covid-19 and didn't return to work until Friday April 30th. We were advising all callers for service that our service manager was out on quarantine and would be returning calls when he came back to work. Most people were fine with that and understood our circumstances. Your fence is beautiful, thanks for the Biz, glad we could clear this up. Have a great day.

Greetings, it's obviously evident your records are not accurate but that's fine we know when we called and we have our records. There is no argument just stating facts and we were never told the maintenance person was out due to covid, otherwise we would have accepted the information and waited patiently as you said your other customers did. The lack of information shared is what caused our multiple phone calls.

Thank you!

Sorry for the misunderstanding, it was not intentional. Glad we got you gate adjusted, if it happens again please contact us and we'll get it taken care of. Thanks for the business and have a great day.