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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The contractor replaced a flat roof and he did a lousy job. Also he did repair the structural joist not the right way which could be dangerous. He did not disclose the structural repair to home owner. Homeowner brought an independent inspector and he identified all the issues that are visibly seen. Only then the contractor disclosed the structural issues and he does not want to fix them correctly. Homeowner keeps calling him and he does not respond. I do have a big file which I can not upload below due to the size restrictions.The contractor is stating he does not do structural repairs and want the homeowner to have someone else fix it. They claim they are in the business of roofing repairs and replacement.Business response
02/07/2022
From: *********************** <***********@braxroofing.com>
Date: Mon, Feb 7, 2022 at 8:29 AM
Subject: RE: ************************* Complaint (********)
To: *********************** <****************@mybbb.org>
Good Moring *********,
We do not perform structural work and this was relayed to the customer multiple times. A structural company was provided. In the interim, we have made the roof water-tight and are waiting for a structural company to complete repairs.
Due to the nature of the repairs, a licensed structural engineer is needed. We provide complete roof replacements but DO NOT replace structural roof joists, load bearing pillars, etc. as has been explained to *****.
This has also been explained and relayed to ***** by the **** where a similar complaint was filed, and by **** Insurance.
Thank you,
Ben
Ben M*********
BRAX Roofing Inc.
7851 Beechcraft Avenue, Suite A
Gaithersburg, MD 20879
O: ************ | M: ************ | F: ************
******************************
Building Quality Into Every Roof!Business response
02/07/2022
From: *********************** <*****@braxroofing.com>
Date: Mon, Feb 7, 2022 at 8:29 AM
Subject: RE: ************************* Complaint (********)
To: *********************** <**************@mybbb.org>
Good Moring *********,
We do not perform structural work and this was relayed to the customer multiple times. A structural company was provided. In the interim, we have made the roof water-tight and are waiting for a structural company to complete repairs.
Due to the nature of the repairs, a licensed structural engineer is needed. We provide complete roof replacements but DO NOT replace structural roof joists, load bearing pillars, etc. as has been explained to *****.
This has also been explained and relayed to ***** by the **** where a similar complaint was filed, and by **** Insurance.
Thank you,
Ben
Ben M*******
BRAX Roofing Inc.
7851 Beechcraft Avenue, Suite A
Gaithersburg, MD 20879
O: ************ | M: ************ | F: ************
******************************
Building Quality Into Every Roof!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.