Business ProfileforCriswell Automotive

I purchased a 2023 ***** *** Hybrid on March 14, 2023 for $45999.46 (see purchase order) I traded in a 2019 ***** ***** EX-L for roughly $18,XXX.00 This vehicle had a payoff in the amount of $15331.32 (per the payoff quote provided - I have email proof this was sent to them the day of purchase and signed agreement) I had to make a payment to avoid a late fee and I was advised in the finance office this would be refunded back to me. I also traded a 2012 ***** ****** EX-L for roughly $9,XXX.00. My total trade in was $28,200.00. On March 16, 2023, to avoid receiving a late fee since they had not paid my car in full, as advised in the finance office, I made a payment of $220.00 with the expectation it would be refunded to me. On March 29, 2023, they paid my car off in the amount of $15131.04, instead of the $15331.32 that was agreed upon on the purchase order signed March 14, 2023. I am requesting the underpayment of my payoff in the amount of $200.28 is refunded back to me. I have attempted to resolve this with them for over 30 days and they are unwilling to assist. Please note - On my emails to try to resolve, I mistyped the total amount listed on the purchase order as 15313 rather than 15331. Please excuse that typo. The full refund should be $200.28 rather than $182.XX. Within this email I am providing the following documentation: • March 14, 2023 purchase order • 10 day Payoff statement from Cap 1 on day of purchase + proof this was emailed to Criswell on day of purchase • Payment history from Cap 1 and a screenshot which states there was no overpayment made by Criswell - In addition shows I in good faith (for credit reporting and late fee purposes) made a payment 2 days after Criswell took ownership of the vehicle. Payment made on 03.16.23 per pay history included. • Prior email communications attempting to resolve this matter with Criswell I want what is rightfully mine per the signed agreement. I have provided payment history for this.