Business ProfileforZip Moving And Storage, Inc.

I contacted Zip Moving company on 10Sep22 concerning picking up my household goods curbside on 13Sep22. I advised Nikki the dispatch agent I hired another Moving company to come and retrieve my household goods. When asked why I engaged in a conversation to let her know Zip has been not been responsive to my claim. In addition, I felt my household items are not secure at Zip Moving storage. Nikki put me on to inquire about my broken items. She come back to the phone and acknowledge the team sent pictures of my broken items and Zip would take full responsibility. I then was quoted a price on $991.37 to retrieve my items. I told her I think it is robbery to charge me for what the movers picking my household goods curbside is going to do. However, I pay the invoice so my items could be retrieve by the other movers. I call Zip on 12Sep22 to ensure my curbside pick was scheduled. I once again was ensured I was on the schedule. On 13Sept I received a call from my hired movers retrieving my curbside pick at 900am my household goods was no where insight. Also, no one could assist them with my curbside pick up. I called Zip to inquire why my household goods are not on the loading dock and the time was 935am. I was told the drivers would be there soon but she didn't know when because she I'd dispatch not the driver. I told Nikki from Zip I am now being charged waiting fees by the company waiting to pick my household goods. She says Zip will take full responsibility to ensure I am made whole. Zip driver and movers did not place my household goods on the loading dock until after 10am. I paid the invoice that is how I was able to retrieve my items but I have not been reimbursed for my broken items are extra fees I incurred waiting for my household items to be placed on the loading dock for pickup. I would not recommend this company to stay in busy. For reasons of incompetent employees and failure to deliver what the contracted agreement states. Dissatisfied!