ComplaintsforiHire, LLC

• Initial Complaint

  12/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never signed up for reoccurring payments. When I called them they told me that I had a recruiting manager that was managing my account named Lisa. I never spoke with Lisa, I never received any services from iHire, yet they continued to charge my ****** account for 24.95. I noticed it after they took 8 payments out of my account. The company is not willing to cooperate. I did not use their job boards, I did not log on their site, I had no knowledge they were charging me I don't have any affiliation with this company.

  

  Business response

  01/06/2023

  Business Response /* (1000, 5, 2022/12/22) */ Hi *****, Thank you for reaching out. One of our Customer Success Representatives spoke to you on 12/21/22 and explained that you enrolled in our 7-day Premium trial on 4/17/22 and entered your credit card number. As our terms of service and payment flow state, you will be charged for a monthly subscription if you do not cancel your trial after the 7-day period. Our records show that you uploaded your resume and contact information on 4/17/22, viewed more than 15 jobs, and signed into your account as recently as September. We also see that you filed a chargeback against your 11/25/22 charge, so we are unable to issue refunds. Additionally, we have canceled your membership per your request on 12/21/22. Please feel free to call us at (866) 238-0161 if you need to discuss this matter further. Sincerely, The iHire Team Consumer Response /* (3000, 7, 2022/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had no idea that you were charging me 24.95 for nothing. Your representative told me that I had an assigned recruiter to me which is what I was paying for that I've never spoken to or emailed. My complaint is your fees are hidden and unless you are paying close attention to your paypal account you don't know they are there. I'm unknowingly paying you 24.95 a month. Quick search with my email there is no email saying that you charged me 24.95 per month. When other companies charge a monthly amount they send a courtesy email saying they do that. I have nothing from you to that effect. Your charges are hidden and present your company as doing a service when actually it's a game to see how much you can get from people till they notice! Business Response /* (4000, 9, 2023/01/05) */ Hi *****, When you signed up for the 7-day trial, you would have selected a checkbox in the payment flow that says, "I understand that my Premium membership will continue at $24.95/month, although I may cancel at any time." In addition, that page states, "After 7 days your Premium membership will continue at $24.95/month," and includes information at the bottom on how to cancel your trial so you will not be billed (see attachment #1 for a screenshot of this page). You should have also received an email about your Premium trial that detailed the terms of payment (see attachment #2 for a sample email). Given these agreed-upon and stated terms, we are unable to provide a refund as requested. Again, we are happy to discuss further at (866) 238-0161. Sincerely, The iHire Team Consumer Response /* (4200, 11, 2023/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem is, every time you charge a customer's account you are supposed to send an email saying you did. Every other company does this. You did not. I searched my email and there is nothing. By not notifying the customer when charging the account, you are being unethical. I have a right of notification when I am being charged. You failed in this respect.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I posted a job posting to this website in January and what I thought I was paying for was to post the single job. They have been billing our card $300/month for the past year saying I was locked into a "subscription." I was not aware I was in a subscription service with them, nor have I used this "service." We hired for the position through Indeed immediately. The candidates they sent us were not qualified. I never received notice that these charges were processed until my book keeper asked me about these recurring charges. When I contacted them to come to a resolution, they were unresponsive to my calls and emailed me stating they won't refund me the full amount and that I should have reached out to my "account rep" to discuss. iHire Dental is not up front with customers and deceptive.

  

  Business response

  12/07/2022

  Business Response /* (1000, 5, 2022/11/30) */ Hi *****, As we discussed via phone and email on 11/22/22 and 11/23/22, we refunded you for three months of service, which is the maximum amount for which you are eligible. We feel this is fair because you would have encountered multiple mentions of our subscription-based service model throughout your experience with our platform (see attachment). Since your purchase in January 2022, iHire has actively marketed your job, while you have signed into your account to view applications and clicked links in the emails alerting you of new candidates. We would have been happy to cancel your subscription or answer any questions, but you did not respond to your Customer Success representative when he reached out on 3/10/22 or anytime after. You are welcome to follow up with our Customer Success Team at (866) 238-0161 or speak with our Customer Success Manager directly - he provided you with a link to schedule a time to connect in his last email correspondence with you. We are glad we could work with you on a resolution. Sincerely, The iHire Team

• Initial Complaint

  06/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  iHireMarketing is sending resumes with lots of my personal information without my consent. I never signed up for their service, I never gave them my resume, I never gave them persmission to do anything. I get harassed by fake job offers multiple times a day (phone calls, voice mails, texts, emails, ******** messages) because of iHire's strange practice of giving away all of my personal information.

  

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/06/30) */ Hi ****, We've locked your account and removed your personal information from our platform as requested. Please feel free to reach out to our Customer Success team at [email protected] or 866-238-016 if you experience any further issues. Thank you, The iHire Team

• Initial Complaint

  04/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ended the contract with IHire February 2022, contract which I started January 2022. The contract stated all contracts could be terminated. As of March 2022 they withdraw money ($35) from my account after I ended my contract via email. I have notified my bank and they claim the contract is active. I do not give them iHire permission to withdrawal from my account and to do so is without my permission.

  

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/04/14) */ Hi *********, We are unable to find your Premium membership cancellation request in our system, however, we have gone ahead and made the cancellation for you as of March 23, 2022. In order to further investigate your claim of a February cancellation, please provide us with documentation for the cancellation request. In addition to not having a record of your February cancellation request, our records show you were using our services throughout March (login dates and times noted below): 3/12/2022 10:51 a.m. 3/14/2022 1:01 p.m. 3/16/2022 2:10 p.m. 3/17/2022 11:45 a.m. 3/18/2022 11:43 a.m. If you have additional information to support a previous cancellation attempt, please contact our Customer Success team at (866) 238-0161. Thank you, The iHire Team

• Initial Complaint

  08/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told to just pay the $1 shipping fee just later to find out I was charged $40.

  

  Business response

  09/01/2021

  Business Response /* (1000, 5, 2021/08/25) */ Hi ****** - We are unable to find you in our system to confirm your account and these charges using the contact information provided in this complaint. Can you share the email address you entered when you signed up for an iHire account? Thank you in advance, The iHire Team

• Initial Complaint

  08/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I register on this website looking for dog groomers, upon registering I receive an email that in my area there is more than 900 qualified groomers ready to work, I paid $299 and receive 8 views on the ad and 1 candidate that wasn't even a qualified one. I email Lisa Flatt on May 21st and I'm still waiting for a response from my ad specialist, here is the email I wrote her "Hi, I found your website and after registering and receiving emails saying you have 900 something applicants ready to apply for my position I found out that's not true at all, it's been open for 16 days now and no applicants and very few views, last I check there was 8 views and one of them was me to make sure it was visible, I understand you can't make people apply but giving false expectation is not right, I paid $300 for a useless ad, I would like a full refund please and to close my account here, thanks and have a wonderful day--" Scam it's what it is, I want all my money back

  

  Business response

  08/24/2021

  Business Response /* (1000, 5, 2021/08/17) */ Hi ********, An iHire Client Relationship Manager, Lisa F., spoke with you via email earlier today (8/17) and has issued you the requested refund of $299. We understand that you tried to contact us in May, but we do not have any records of your email or call in our system. Due to the miscommunication, we're happy to give you the refund. If you ever want to try iHire again, we're always willing to personally help you optimize your job posting and get the most out of your subscription. If you do not see the refund come through in 3 to 5 business days, you may reach out directly to Lisa F. who provided you with her contact information. Thank you for your patience, The iHire Team

• Initial Complaint

  08/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Fraudulent charge from IHire on my credit card. Upon checking my credit card statement I noticed a 49.99 charge from IHire.

  

  Business response

  08/12/2021

  Business Response /* (1000, 5, 2021/08/11) */ Hi *******, Thank you for bringing this to our attention. Our Customer Success representative spoke with you via phone on 8/9/21 and confirmed that your Premium iHire membership has been canceled. We also refunded you the $49.99 on 8/10/21 as you've requested, and you will no longer be charged. If you do not see the refund come through in 2 to 3 business days, please give us a call at (866) 238-0161. To clarify, you received the $49.99 charge because you were previously a Premium WorkInSports.com member. When iHire acquired WorkInSports in April 2021, Premium WorkInSports members became Premium iHire members. Although we notified WorkInSports users of this change via email and through a pop-up notification on the website, we understand that you may have missed these communications. You are always welcome to try Premium again by upgrading under the "Membership" tab on of your account. Thank you, The iHire Team Consumer Response /* (2000, 7, 2021/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  iHire, LLC, $39.95. No idea who this business is and why they took money out of my account

  

  Business response

  08/11/2021

  Business Response /* (1000, 5, 2021/08/05) */ Hi ******, Thanks for reaching out. We've refunded you the $39.95 and canceled your Premium membership with iHire. You are seeing this charge because you were previously a Premium member of WorkInSports.com. iHire acquired WorkInSports in April 2021, so Premium WorkInSports members became Premium iHire members. While we sent email communications about this change and alerted WorkInSports.com visitors via a pop-up notification on the website, we understand that you may have missed this information. We also want to point out that you can still use our free, Basic membership by logging in with the same credentials you've used with WorkInSports.com. If you ever want to try Premium again, you can upgrade by visiting the "Membership" tab in your account settings. If you do not see the refund come through in 2-3 business days or if you experience any additional issues, please give us a call at (866) 238-0161. Thank you, The iHire Team

• Initial Complaint

  06/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ihire.com is a web site to help you locate business' looking to hirer. I have been trying to cancel my membership since March of this year with no luck. They charge a fee of 35.00 a month to use this service. But when I try to cancel my membership they say they can't find me but some how they are able to bill me each month. I want to end my membership. My password is ********* but they do not let me in to cancel account.

  

  Business response

  06/22/2021

  Business Response /* (1000, 5, 2021/06/16) */ Hi *****, Thank you for sharing your concern. Our Customer Success team canceled your account and issued you a $35 refund for your May subscription on June 16, 2021. However, our records show no evidence that you attempted to reach us and cancel your membership. Our records also indicate that you signed into your Premium account over 50 times in the past six months and continued to use our services, so we feel that the refund provided is a fair amount. If you do not see the refund come through in 2-3 business days or if you experience any additional issues, please reach out to us at (866) 238-0161. Thank you, The iHire Team

• Initial Complaint

  06/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My company does not conduct any business at all with this entity. Yesterday, as I was posting expenses and checking my business account with **************** I found two charges made to my account. This happened on June 11, 2121. One charge was for $699.00 and the other was for $399.00. Apparently these people got a hold of my debit card number somehow in order to make these ILLEGAL charges. I immediately called *************** to file a FRAUD claim. In the mean time, our business account debit card was canceled while *************** investigates our FRAUD claim. This created a huge inconvenience for our day-to-day purchases. I would like this issue to be IMMEDIATELY resolved.

  

  Business response

  06/22/2021

  Business Response /* (1000, 5, 2021/06/16) */ Hi *****, Thank you for bringing this to our attention! Our Customer Success team has confirmed that the purchase was fraudulent and have been trying to issue you the requested refund. However, our payment processor is not allowing the refund to go through, likely because your credit card has been canceled. Please give our Customer Success team a call at your earliest convenience at (866) 238-0161 so we can ensure you receive the refund as soon as possible through an alternative method. Sincerely, The iHire Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩