ComplaintsforBanner Life Insurance Company
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My term policy with Banner Life had expired and I filed paper work with their company to terminate the policy. They withdrew $117.47 from by bank account on 9/12/23 after the policy should have been terminated. I want a refund from them for the full amount $117.47. They have been difficult to deal with. When I called Banner Life to terminate my policy their agent told me to sign and date the top of two forms and not to sign on the designated signature lines because the text above these lines was not applicable to my situation. The agent also told me that no further withdrawals from my bank account would occur. I followed the instructions and sent the forms to Banner Life. I keep getting email messages that only one form has been received so I resent the two forms three times. Today I received an email saying that I didn't send the forms. This has been going on since September 2023. It is now November 28, 2023. I want my money refunded and I do not want any more contact with this company.Business response
12/29/2023
******* ******Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has been withdrawing $91.06 from my bank account without permission of the bank account holder since May 13th 2021. They have a total of 1821.60 that I am currently aware of, I have no account with this company therefore I hold no responsibility. I have placed investigations from my bank company against these withdraws. I would like to hold Banner Life Prime accountable for illegally charging me on a month to month bases for an account that does not belong to me. I should be credited immediately, the reason have not been able to stop this sooner is due to this personal account being a secondary savings account for my attached business account with BMO. I did not realize until I did a thorough review as to why the account was being depleted. Dates of withdraws May 13th 2021 $91.06 June 12 2021 $91.06 July 11 2021 $91.06 Aug.12 2021 $91.06 Sept. 12 2021 $91.06 October 11 2021 $91.06 November 12 2021 $91.06 Dec. 12 2021 $91.06 Jan. 11 2022 $91.06 Feb. 12 2022 $91.06 Mar.11 2022 $91.06 April. 12 2022 $91.06 May 13 2022 91.06 June 12 2022 $91.06 July 11 20222 $91.06 Aug. 11 2022 $91.06 Sep. 12 2022 $91.06 Oct.11 2022 $91.06 Nov. 14 2022 $91.06 Dec.13 2022 $91.06 Jan.17 2022 $91.06Business response
05/23/2023
Attached for your review is Banner Life's completed response to this file.Initial Complaint
04/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have purchased a life insurance policy. This is my second policy with them. Ever since purchasing the 2nd policy I have been unable to log in to the online portal. It keeps giving me an error message saying that my account is being reloaded. I’ve had this issue for 4 weeks and have contacted customer service multiple times with no resolution. I would like to be contacted by someone who can actually solve this issue for me and no longer be stuck speaking to entry level customer service associates who do nothing but escalate and then don’t follow up with me,Business response
04/19/2023
Dear BBB of Greater Maryland,
We are in receipt of your complaint notification dated 04/17/2023 regarding case number *********
Thank you for giving us the opportunity to review this matter for Mr. *****. We have reviewed the file and have been advised by Mr. ***** that he now has access to both his policies via his online registration.Initial Complaint
02/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter in the mail from Legal & General stating my previous employer sold my 401k plan to them. I requested to remove my money and they refused. The agent stated my previous employer mailed a letter. I never received a letter giving me any options because I have I wouldn’t have chosen them as a provider. The agent even proceeded to refuse transfer “my funds” to a rollover IRA. The U.S. Supreme Court held that an employee could sue a company for investment losses which the employee claimed were caused by the company failure to make requested changes to the investments in his 401(k) account.Business response
03/02/2023
Attached for your review is our completed response.Initial Complaint
10/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Policy number: ********* I had a term life insurance policy with Banner in which I was covered up until age 63 for a fixed premium of $72/month. The policy came to an end on November of 2021, four months after my 63rd birthday. Even after the policy ended (Nov, 2021), Banner increased my premium to $314.78/month WITHOUT MY CONSENT! and continued to take payment via automatic EFTs . I was totally UNAWARE of the increase. I DARE THEM TO PRODUCE A DOCUMENT WITH MY SIGNATURE ACKNOWLEDGING AND OR AGREEING TO SUCH AN INCREASE ON THE PREMIUM IN ORDER TO MAINTAIN THE POLICY ACTIVE. I became aware of this in-Banner's-favor mistake on 10/08/22 almost one year later. I put all my repeatable bills on automatic monthly payment and I did not notice the increase until I received a letter from Legal and General America (Banner Life) informing me that there would be an increase in my premium to the amount of $555.63. I WENT THROUGHT THE ROOF! I EXPECT A FULL REIMBURSMENT FOR THE LAST 11 MONTHS OF SHADY-AT-BEST PAID PREMIUMS TO BANNER LIFE FOR THE AMOUNT OF $****. I WAS NOT NOTIFIED OF ANY INCREASE. I WOULD'VE ENDED THE POLICY INMEDIATELY, WHICH HAD ALREADY ENDED ACCORDING TO THEM. IF THEY SENT ME A LETTER ADVISING ME OF THE INCREASE, IT SHOULD'VE BEEN CERTIFIED. THE USPS STINKS AT BEST I COULD USE BETTER WORDS TO DESCRIBE THE USPS. IF YOU ADD COVID-19!, COVID-19!, COVID-19!, COVID-19!, COVID-19!, COVID-19!, COVID-19!, to the mix the more reason a client's correspondence should be secured.Business response
10/27/2022
Business Response /* (1000, 5, 2022/10/13) */ Thank you for giving us the opportunity to review this matter for Mr. *********. We have responded directly to the consumer.Initial Complaint
03/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Banner life refuses to cancel my term life insurance policy and the refund the unused portion of my prepaid premium without a notarized signature. Their processes are unnecessarily difficult in order to stop customers from being able to cancel.Business response
04/07/2022
Business Response /* (1000, 5, 2022/03/24) */ Our response is attached.
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Customer Complaints Summary
14 total complaints in the last 3 years.
6 complaints closed in the last 12 months.