Business ProfileforPro Services, LLC

The vendor was called to the unit due to water mitigation. This vendor has took advantage of me; it took them six month+ to complete repairs because the owner, Luis S******, knew that I was out of state. Besides the fact that he was malicious, rude, and unprofessional, he failed to perform the duty he was hired to do: He has installed a different sized vanity in my bathroom! so there is a huge, and visible gap from the wall to the vanity. When questioned about this-his response was: "you selected the option from the options we gave you." I had no idea that his unprofessional options included a different sized vanity. I trusted this vendor and trusted that he actually OWNED A MEASUREMENT RULER to measure the replacement vanity. Needless to say, he has lied to me. He did not install a faucet stopper like the previous faucet I had The sink and the mirror touch each other so you can't even turn on the water. Luis claimed that he was doing me a favor as he provided me with a discounted countertop. This man is lying and is a con artist. He provided me with the cheapest option he can find and installed it. My bathroom vanity looks so bad as a result. And worst of it all-they have installed new floor on top of a leak! when I went inside the apartment for the first time to check on their work, I stepped on the floor and there was gushing water that came out of there. I have a FULL VIDEO and pictures to depict all of this. When I called Luis, the first thing he told me: what did you do?! He knew exactly what he did. He was trying to get more money from the insurance company. He knows how the system works-as he told me in previous conversations. The bathroom door needs to be replaced as a result of the water leak. It doesn't close as water expanded the wooden door. ProServices failed to replace the door. Overall, dealing with ProServices was the worst experience in my life. They are dishonest and their job is very unprofessional and incomplete.