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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Placed an order of ophthalmoscope, they were very prompt to verify the order and address and afterwards heard nothing about my order despite multiple emails. This is feeling like scam. I’m going to contact my credit card to try to get the charge reversedBusiness response
09/25/2023
Dear *** ****,
Please accept our apologies regarding the emails that we sent and were not received by you. We had reached out to you on August 21, August 25, September 15, 19, and 20 in follow up of our original email to you. Hopefully those messages did not go to your spam, though we suspect they did. Since we never heard back from you regarding the model your ordered being discontinued and new model number ready to ship pending your response, we have refunded you your original payment method today. Please check your spam in the event the credit memo message about your refund is filtered as spam.
Kindest Regards,
Customer Service
Mediacl Device Depot,Initial Complaint
02/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Transaction Date: 08/03/2022 Total Paid: $171.11 Communication with customer service has been almost impossible to reach. After months of missed communication, on 01/23/2023, a representative from the company identified himself as Jordan S******Business response
03/06/2023
Dear Mr. *****,
Please accept our sincere apologies for the delay. We had reached out to you on January 24th and did not hear back from you until February 23rd. We are also very disappointed that this happened and have implemented a procedure to prevent it in the future. We have sent the payment to your ****** account on February 28 and confirmation receipts of the same. We have refunded your original payment method.
Initial Complaint
06/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought a product on 6/14. I paid for 3 day ($50) shipping and I have to receive my product 8 days later. I have emailed customer service with no answer. I have called customer service with no answer. My purchase was over $500. The money has been withdrawn from my account, but I have no product and I have not got anyone to return any of my messages.Business response
06/22/2022
Business Response /* (1000, 5, 2022/06/15) */ We sent an email stating that *********** products take 10-15 days for processing after that time period your products will ship 3rd day. You can also cancel your order. Thank you
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.