ComplaintsforBristoll Plantation, Incorporated
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Complaint Details
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Initial Complaint
04/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My transaction started 10 03 2016 for hardscape and has a 10 year warranty didn't make it 2 now I cannot get him to come back and fix the steps and sidewalk it has become a safety issue have been trying to get him to come and fix for 7 months says he's coming and never shows. I have texts to document this and a contract with the 10 year warranty.Business response
05/18/2022
Business Response /* (1000, 12, 2022/04/18) */ Hardscape work was NOT originally installed by Bristoll Plantation Inc. Above described client payed Bristoll Plantation Inc., to fix another contractors work. The repair was completed and Bristoll Plantation received payment for the repair. Our work is guaranteed for ten years. The warrantee does not cover "undisclosed subsurface conditions". In spite of that we have been back twice now to fix the problem at no cost to the client. Client is no longer complaining and the problem is resolved. Consumer Response /* (2000, 14, 2022/04/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.