Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business told me that there were no sides with the vehicle purchased. Vehicle was sold as is; however the dealer wiped the check engine code in pictures to give the idea that the vehicle has no issues. Once vehicle arrived there was a check engine light. Prior to purchase, ********** employee said there was no issues and said they check vehicles before selling. Vehicle has severe rust damage that was spray painted that was made to appear as unrusted. They mileage was different (more) than the dealership advertised. The dealer advertised the vehicle to have working AC and power sunroof; both do not function. Dealer will not provide manager information and told me that they will send part only indicating they knew about engine light.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 12 2025 I purchased a 2006 ***** Silverado from this business with the understanding that the mileage was accurate and the truck was inspected as *** told me. The truck never came inspected so we brought it to a shop for our state inspection in which the truck failed miserably. We were told it would take several thousand dollars to get it on the road and pass inspection. The photos *** posted on Carfax showed no rust underneaththe truck. However, when the maintenance guy put it up on a lift and we looked underneath there was rust everywhere the frame is rusted somethings of rotted, the brake cables, broken. All kinds of things are wrong with it and we cannot get it on the road now

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2007 ************* EX from this company on Feb 26, 2025. It was advertised with photos of interior, exterior and underneath of the vehicle. The underneath of the vehicle showed NO RUST. When I purchased it it had a MD Exempt inspection sticker as I live in ** and will register it there. When I took it to my mechanic it failed safety inspection for "rot on body rocker panels/pinch weld. Left rear corner of rocker and body is very ***** when're left rear lower control arm mounts and has the possibility of breaking due to force suspension arm puts on that area of the body. Cannot lift vehicle when manufacturer puts vehicle lifting points. Both front axles should be replaced because where the rubber insulator is on the axle shaft is very ***** and they are prone to breaking axle shafts when in this condition. Body/doors/latches:FAILED. " I have attached photos of inspection, original bill of sale, photos of actual underneath of vehicle and the photos of the advertisement from the dealer.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business falsely advertised on **** in an auction for a 2001 jeep Cherokee. Only after not being able to pay for the auction through **** as I have for any other auction I won, and after providing my credit card information and drivers license to someone named ***** over the phone, was I provided the real name/names and address for the business. Upon further investigation I found nothing but negative reviews warning against dealing with the business but by then they had taken a $1000.00 deposit from my credit card. I asked to be refunded and was denied even though the deposit had been processed not even two hours prior to my request for a refund. It had not even been a full 24 hours since I had first made contact with this business through their listing on ****, which is just a way to cover up who they actually are so that potential buyers will not be able to check their real reviews and only have the fake reviews on **** to rely on. I want my deposit refunded in full. I also want a guarantee that they will not sell or use any of my information, as I also received a document that stated that they will be doing that. After finding out the real name and location of this business and seeing all the negative reviews I. Not even sure how they are still allowed to do business.

  Customer Answer

  Date: 01/28/2025

  The date of the transaction was 1.27.25 and this was also the last date I spoke with someone from the business. After they charged $1000.00 to my card they sent paperwork with a different business name than what was used on **** and I found the negative reviews warning about fraud that were associated with the business. I immediately asked to be refunded and was denied that option on the same day, had not even been 2 hours. 

  Business Response

  Date: 01/30/2025

  This complaint doesn't relate to my business. I own a reconditioning company and do not sell vehicles on eBay. 

  Business Response

  Date: 01/31/2025

  This complaint doesn't relate to my business. I own a reconditioning company and do not sell vehicles on eBay. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22866248
  
  I am rejecting this response because:

  The attached files show the address for the business, which also matches the address on the paperwork that was sent to me after a $1000.00 deposit was made on my card. The business address had not been part of the listing on **** and the true identity of the company had been disguised by listing the car on ****. Note that there are multiple different names associated with the same address for the business. The BBB has already given this business an F rating but there was no way for me to know this because the **** listing disguised the true identity of the company. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/18/2025

  My business is a reconditioning business that does work at that address. I'm an outside contractor that does body and mechanical work.   I don't have a dealers license   Please provide proof that I processed your $1000 charge. 

  Customer Answer

  Date: 02/19/2025

  The business address was listed on the second from that was sent via PandaDoc by "S. *** ***********". That was when I realized that the business was not really a used car that was being sold by a seller on **** called "digitaf". The **** reviews/rating which was all I had to go by were fraudulent because it was not that seller that I was doing business with and I was not able to complete the transaction on ****. The attached transcript is the conversation including reference #'s that I had with a customer service *** from ****. I have also filed a complain with the NY State Attorney General. I am not satisfied with the response received from this business. If their address is listed as the same address that I provided then it is their business. They are continuing to lie and be deceptive and fraudulent. I do not wish to communicate with they any longer. 

  Customer Answer

  Date: 02/19/2025

  The business address was listed on the second from that was sent via PandaDoc by "S. *** ***********". That was when I realized that the business was not really a used car that was being sold by a seller on **** called "digitaf". The **** reviews/rating which was all I had to go by were fraudulent because it was not that seller that I was doing business with and I was not able to complete the transaction on ****. The attached transcript is the conversation including reference #'s that I had with a customer service *** from ****. I have also filed a complain with the NY State Attorney General. I am not satisfied with the response received from this business. If their address is listed as the same address that I provided, then it is their business. They are continuing to lie and be deceptive and fraudulent. I do not wish to communicate with them any longer. 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22866248
  
  I am rejecting this response because:

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/21/2025

  Just to clarify my company does not sell vehicles. My company recondition vehicles for various dealerships around the area. I don't employ the person you referred to. Please complain to the right company. I did not do any business with you.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from **** at no reserve and had it shipped. Upon arrival I inspected the vehicle and had noticed it had fire damage from what appears to be an electrical issue (burnt and corroded wiring). There was also significant size holes cut into the floor of the vehicle. None of this information was disclosed in the listing. There were other issues such as leaking fuel lines, poor brakes and a non functioning fuel gage and a/c which were to be expected on a vehicle of this age. I’m more concerned about the fire damage and holes cut in the body.
  
  I did reach out to the seller and they had agreed to pay a portion of my money back in order to help offset the cost of some repairs.. However, now I cannot get ahold of the seller via phone, email or **** messages. Their profile seems to have disappeared from ****.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won the high bid on ****. I put a ***** deposit as instructed. I drove from ******* to ******** with cash for the balance within 3 days as instructed. Upon arrival, the 2000 Jeep wrangler would not start. This was contradictory to the ad stating it was in great condition and perfect for off road adventures. The advertised AC would not work. The tires were cracked and dry rotted. After several minutes, I was able to get the vehicle started. I let it idle and within a couple minutes, the check engine light came on. Its code was for three (3) 02 sensors. Then the transmission began knocking. I turned off the engine and attempted to start it again and it never was able to start after that. I told the person that was assisting me that this was not the advertised item as it had all of these issues and thats not what the ad stated. I was then told that they would not refund my deposit. I had to drive back the 15 hours towing a long heavy trailer empty. The fuel, time, theft of my deposit, and being lied to is why I am reporting them. I would like to have my deposit returned along with the $725 (my trip fuel cost) reimbursed.

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: BBB
  
  Company: ******* **********, ****** **** ***** ***, Used Cars
  
  From: ****** ******
  
  Re: Refund
  
  
  I am requesting a refund of my $1000 deposit for 2010 Toyota Tacoma VIN: *****************. I will not be purchasing the vehicle. I made the $1000 deposit on Jan 31, 2024 and called and spoke to Ann the next day on Feb. 1, 2024 and requested the refund. She told me "no" and that it's non refundable. I feel that a refund is in order, simply on good business ethics, especially when the request was made only one day later. I have read and researched numerous complaints and reviews about this company from customers not receiving vehicles as promised, vehicles that were unfit to drive and operate, vehicles that required extensive additional repair, rust, among many other complaints. I have also read many complaints through the BBB. The vehicle I was interested in has been sprayed with truck bed liner spray to cover extensive rust underneath the car. This is a deceptive and unsafe practice. I am simply requesting my $1000 deposit, since I will not be purchasing the vehicle.
  
  Respectfully,
  ****** ******
  
  vehicle website:
  ****************

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.

  Bureau Response

  Date: 08/11/2023

  Richard ********
  Car Holdings MD 
  
  **** ************ **
  ******** ** *****
   
  
  
  
  Dear Richard ********: 
  
    
  
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether they are accredited with BBB.  The complaint was submitted on 8/10/2023 and was assigned an ID of *********   
  
  
  
  How do I take care of this? ***BBB note:  BBB has received previous communication that your business does not wish to respond to complaints from our office.  However, if this status has changed, please see information below, showing how to respond to the complaint.*** Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 

  What should I include in my response?
  

  
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
  
   
  
  Please understand that the complaint content and your response may be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  What will happen if I do not submit a response and what can I expect to happen next?
  
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  
  

  Sincerely,

  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  
  Phone: ###-###-####
  
  

  
  

   

  
  

  CUSTOMER EXPERIENCE INFORMATION

  
  

   

  
  

  Customer Information:

  
  

  Daniel *****

  
  

  ** **** **
  ******* ** *****

  
  

  Daytime Phone: ###-###-####
  E-mail: **********************
  

  
  

   

  
  

  The details of this matter are as follows:

  
  

   

  
  

   

  
  

   

  
  

  Customer’s Statement of the Problem:
  
  
  
  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.
  
  
  
  
  
  
  
  
  
  
  
  Desired Settlement:
  Refund
  
  
  
   
  

  
  

  
  

  Bureau Response

  Date: 08/11/2023

  Daniel *****
  
  ** **** **
  ******* *** *****
   
  
  
  
  Dear Daniel *****:
  
  
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/10/2023 against Car Holdings, MD.  Your complaint was assigned ID ********. 
  
  
  
  Now that I have filed, what is the next step?
  
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 

  ***BBB Note:  Please be advised that this business has advised BBB, that they have elected to no respond to any BBB complaints.  As we are not a government agency, we can not compel the business to respond/participate. The complaint has still been sent to the business.  However, we must be transparent in advising the business lack of participation in this process.  This complaint can also be filed with the following state regulatory:

  Please note that you may also file this complaint with the following state regulatory:

  Maryland Attorney General Office for Consumer Protection

  *** *** **** *****
  ********* *** *****

  Main number: ###-###-#### / En español ###-###-#### / toll-free: ###-###-#### Consumer Protection: ************************

   

  What if I do not agree with the response from the business?
  
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  
  
  What happens if a business does not respond?
  
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  
  
  Sincerely,
  
  
  
  

   

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  
  Phone: ###-###-####

  Bureau Response

  Date: 08/18/2023

  Richard ********
  Car Holdings MD 
  

  **** ************ **
  ********* ** *****
  
  
  
  
  
  Dear Richard ********:
  
  
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/10/2023 and was assigned an ID of *********  

  
  

   

  
  

  BBB forwarded you a complaint filed by Daniel *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  
  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
  
    
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  
  

   

  
  

  
  

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

  
  

   

  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  
  Phone: ###-###-####

  
  

   

  
  

  
  

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  Customer Information:
  
  Daniel *****
  
  ** **** **
  ******* ** *****
  
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  
  
  The details of this matter are as follows:

  
  
  

  
  
  
  
  Customer’s Statement of the Problem:
  
  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.

  
  

   

  
  

  
  
  
  
  
  
  
  
  Desired Settlement:
  Refund
  
  
  
   
  

  
  
  
  Additional Comments from Consumer:
  
  

  Bureau Response

  Date: 08/31/2023

  Richard ********
  Car Holdings MD 
  

  **** ************ **
  ********* ** *****
  
  
  
  
  
  Dear Richard ********:
  
  
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/10/2023 and was assigned an ID of *********  

  
  

   

  
  

  BBB forwarded you a complaint filed by Daniel *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  
  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   
  
  
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
  
    
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  
  

   

  
  

  
  

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

  
  

   

  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  
  Phone: ###-###-####

  
  

   

  
  

  
  

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  Customer Information:
  
  Daniel *****
  
  ** **** **
  ******* ** *****
  
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  
  
  The details of this matter are as follows:

  
  
  

  
  
  
  
  Customer’s Statement of the Problem:
  
  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.

  
  

   

  
  

  
  
  
  
  
  
  
  
  Desired Settlement:
  Refund
  
  
  
   
  

  
  
  
  Additional Comments from Consumer:
  
  

  Bureau Response

  Date: 08/31/2023

  Richard ********
  Car Holdings MD 
  

  **** ************ **
  ******** ** *****
  
  
  
  
  
  Dear Richard ********:
  
  
  
  This message is regarding a complaint submitted to BBB about your business on 8/10/2023 by Daniel *****.  This complaint was assigned ID *********
  
  
  
  BBB is informing you that this complaint has been closed as UNANSWERED. Our office was advised, in a previous conversation, that your business elects to not respond to any complaint submitted to BBB. 
  
  
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  
  

  Sincerely,

  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  
  Phone: ###-###-####

  
  

  Bureau Response

  Date: 08/31/2023

  Daniel *****
  
  ** **** **
  ******* *** *****
   
  
  
  
  Dear Daniel *****:
  
  
  
  This message is in regard to your complaint submitted on 8/10/2023 against Car Holdings MD.  Your complaint was assigned ID *********

  ***This complaint is being closed as "unanswered" due to the business advising of their refusal to respond to any BBB complaints.*** 
  
  

  Please note that you may also file this complaint with the following state regulatory:

  Maryland Attorney General Office for Consumer Protection

  *** *** **** *****
  ********* *** *****

  Main number: ###-###-#### / En español ###-###-#### / toll-free: ###-###-####   Consumer Protection: ************************
  
  

   

  
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  
  

   

  Sincerely,

  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  
  Phone: ###-###-####

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a vehicle they had for sale online and put a deposit on it only to discover the vehicle had frame damage. I declined the purchase and they will not refund my deposit of $1000.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was told by dealer there was no issues. When the truck arrived and a short inspection the following was found, The frame was completely covered in rust. The floor of the bed was rusted all the way through. interior lights, radio and instrument cluster light were inoperable. many other components of the frame were covered in rust. I feel the company should refund at $2000 of the money to repair some of these damages to make the truck safe to operate. the photo sent was covered with a rubber mat. When I stepped on it my foot almost went through the hole. no support. Other rust was painted over with black paint. the damaged area shown will have to be cut out and replaced by a body shop to make safe. The frame will have to be sand blasted to remove all of the rust. the electrical issues will have to fixed at a ford dealer