2 Customer Reviews
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Review from James S
1 star03/06/2023
Finished with a New Home build in Charles Town WV, ******* *****. I will say if any customer`s are looking for in house Audio install please be advised the Installers (Audio) personal do not stay in compliance with training nor does Vintage Audio Employees know how to properly troubleshoot the equipment when faulting. My Subtotal for this equipment was 13,680.00 Dollars that has not allowed Audio through my television for 7 Months since the Install. I have had close to or past 10 Service Call`s even managers and Leads came onsite and basically used the remote and receiver & the television to troubleshoot. They never tried bypassing the components in between the television and receiver checking for faults. Hey vintage do not worry **** ***** cracked your problem less then a Hour compared to your incompetent staff.! By the way i go by ***** *****, Sure to be in your system based on all the trouble calls you have gotten.
Guardian Protection Response
03/24/2023
We want to apologize for these challenges you faced while we were working to ensure your system meets expectations. The Vintage Security Service Department has been in contact with James. To our knowledge, after the **** ***** visited James' home and did not resolve the issues, one of our Lead Technicians visited the home. This Lead Technician very meticulously worked on the issues with the system and was able to resolve them. Another issue with the system arose, where the same Lead Technician visited the home again and was able to find and resolve the issue, which appeared to be caused by the **** ***** team. James' system is now working properly, and he has direct contact with the Lead Technician in the form of a cell phone number should any more trouble with his system occur.Review from Jeff W
5 stars05/17/2021
I have been using Vintage Security for several year now. In short, they do what they say they are going to do, when they say they are going to do it. I would highly recommend them. A very professionally run company.
Jeff W********
Annapolis, Md.
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