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ComplaintsforRV Asphalt Seal Coating Company
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 15, 2017 I signed an "Acceptance of Contract" with RV Asphalt Seal Coating Company to remove and replace my entire driveway at my residence (************************Germantown, MD) of rutting and alligator cracks. Although this process required the removal of the entire thickness of the asphalt layer down to its subgrade the asphalt directly below my front steps has begun to sink and develop severe significant cracks. (See photos attached). The main cause of rutting in asphalt pavement is a weak asphalt mix (lacking internal strength to resist permanently deforming under the stress imposed over the asphalt). This process does not occur immediately, but with constant normal weight over the driveway, the asphalt will continue to get depressed, and push into various formations of alligator cracks and rutting. Rutting can be also caused by lack of compaction and insufficient pavement thickness. On 10/2, 10/6, 10/8 I had sent ******************** several emails and no answer.Customer response
10/23/2021
Under the terms of our signed contract "All material is Guaranteed to be as specified". (See attached). The owner (****************************) also advertises on his website (****************) "RV Asphalt Seal Coating Co. is a top-tier company in Germantown MD and offers efficient yet affordable asphalt repair services. RV Asphalt Seal Coating Co. is dedicated to providing top of the line services in Germantown, MD! We aim to go above and beyond our customers' expectations and strive hard to deliver optimal results! Our team is professionally trained and adept that leaves no stone unturned to ensure customer satisfaction. We are looking forward to serving you with the best! We aim to go above and beyond our customers' expectations and strive hard to deliver optimal results! "
Initial Complaint
08/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
The contractor agreed to do the asphalting and gave an invoice for 4200$ and insisted that impay 50% advance immediately. So i paid 2100$. Soon after this since i had an emergency since my mother was admitted to the hospital, i scheduled the job to be done on june 6th. ****** did not respond and after many text msgs he said his dad was not well and so cannot come. At that point i requested him to return the advance and take care of his situation. No response. Then when i said i would take legal action, he immediately responded saying that he will come on July 2nd and since it was going to be a rainy day i told him to please come earlier. Then he said after july 4th weekend he would come july 7th. And when i texted himon july 6th to reconfirm, he was all very upset and said that he does not want to do the job and will return thhe money. He wrote a lot of things which I could not comprehend. Anyway, it is 2 weeks now and he has not returned my money.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.