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Find a Location

Forbright Bank has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Forbright Bank

      4445 Willard Ave Ste 1000 Chevy Chase, MD 20815-3690

      BBB Accredited Business
    • Forbright Bank

      7963 Tuckerman Ln Potomac, MD 20854-3243

      BBB Accredited Business
    • Forbright Bank

      4801 Montgomery Ln Bethesda, MD 20814-6341

      BBB Accredited Business
    • Forbright Bank

      1700 Rockville Pike Rockville, MD 20852-1631

      BBB Accredited Business
    • Forbright Bank

      150 Elden St Ste 170 Herndon, VA 20170-4831

      BBB Accredited Business

    Business ProfileforForbright Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.78/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2023

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    We are a full-service bank, lender, and asset manager.

    Business Details

    This is a multi-location business.

    Find a Location

    Forbright Bank has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Forbright Bank

        4445 Willard Ave Ste 1000 Chevy Chase, MD 20815-3690

        BBB Accredited Business
      • Forbright Bank

        7963 Tuckerman Ln Potomac, MD 20854-3243

        BBB Accredited Business
      • Forbright Bank

        4801 Montgomery Ln Bethesda, MD 20814-6341

        BBB Accredited Business
      • Forbright Bank

        1700 Rockville Pike Rockville, MD 20852-1631

        BBB Accredited Business
      • Forbright Bank

        150 Elden St Ste 170 Herndon, VA 20170-4831

        BBB Accredited Business
      Headquarters
      4445 Willard Ave Ste 1000, Chevy Chase, MD 20815-3690
      BBB File Opened:
      3/21/2007
      Years in Business:
      20
      Business Started:
      7/28/2003
      Business Started Locally:
      7/28/2003
      Business Incorporated:
      7/28/2003
      Accredited Since:
      6/1/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of SR 20220152984 for this business, issued by Office of the Commissioner of Financial Regulation-MD

      These agencies may include:

      Office of the Commissioner of Financial Regulation-MD

      500 N. Calvert Street, Room 402

      Baltimore MD 21202

      (410) 230-6079

      http://www.dllr.state.md.us/finance/collagboard.shtml

      Type of Entity:
      Corporation
      Alternate Business Name
      • Forbright, Inc.
      Business Management
      • Mr. Don Cole, President/CEO
      • Ms. Heather Smith, Director of Compliance
      • Mr. John Delaney, Chairperson
      • Mr. Mark Wendel, CFO
      • Mr. Ben Wakana, Director of Communications
      Contact Information

      Principal

      • Mr. Don Cole, President/CEO

      Customer Contact

      • Ms. Sheridan Tupman, Director of Social Media
      • Mr. Ben Wakana, Director of Communications
      Additional Contact Information

      Fax Numbers

      • (301) 299-8124
        Primary Fax
      • (240) 482-0185
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/15/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      George H

      1 star

      01/18/2024

      Opened a CD on their website. Clicked on the button/link that stated "9 Month CD - 5.60% APY". Went through the entire application process, providing all of my personal information, uploading an image of my driver's license, and authorizing the transfer of the funding amount from my checking account via PLAID. The next day I received an email from Mr. Charles S****, VP Online Branch Manager, stating that their rate just dropped: "9 month cd the rate is now 5.320 and the APY or annual percentage yield is 5.45". I replied to therefore cancel the application and that I would think I'd be locked in to the rate at the time I applied for the CD and what was stated on the button/link I selected on their official website at that time. I immediately called my checking account bank and instructed them to block any transactions from Forbright Bank and removed the PLAID link on that account. However, I still felt very uneasy that Forbright Bank now had all of my personal information and the authorization to transfer the funds from my checking account. This entire process was a total waste of my time! P.S. Should be ZERO stars for what I went through, but had to select 1.

      Forbright Bank Response

      01/23/2024

      Thank you for sharing your experience with us, George. As with many banks, our CD rate is subject to change and confirmed once the application is completed. We apologize for your experience applying on what sounds like the day our rate changed. We will certainly pass along your feedback to the appropriate members of our team and hope to improve the experience going forward. Should have any additional concerns, please reach out to us by emailing ********************************* or by calling ************. We’re more than happy to help!

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