ComplaintsforJP Jensen Collections LLC
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was double charged for a garnishment that I already paid off that was previously taken out of my same bank account. I tried to call the number provided to me and it was a fake number of someone completely different that had nothing to do with my bank account. I have proof of the payment in my banking records and this was supposed to be a one time garnishment. Please help me as I am single mom who has worked hard to get my good credit to where it is. I can’t currently pay bills connected to this account because **** ** ******* closed my account. I have tried to contact JP Jensen on multiple occasions and have yet to receive a response. Thanks.Business response
12/18/2023
The customer was garnished in February 2023; however, the bank filed conflicting responses with the court and the court dismissed the garnishment. We never received any funds for this garnishment. Because the balance remained unpaid, we filed a new garnishment in November 2023, which resulted in a new hold on the account. Our phone number is provided on all our documents and letters. In addition, the customer contacted the law firm handling **** ** ********* garnishments, who provided the customer with our phone number and instructions to call us regarding the garnishment. We received no calls from the customer regarding this account at any point. The customer has not been double charged.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.