ComplaintsforCase Design/Remodeling, Inc.
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying since March 2022 to get tiles replaced in my shower that were damaged as a result of improper installation of shower jets. This work should be covered under a five year warranty that was provided by the general contractor. I have requested a plan and a time line for the repair work but have not gotten neither email nor text messages replied to.Business response
08/17/2022
Thank you for providing your feedback. We have spoken to the Remodeling Consultant and Project Manager that worked with you on your home. After further research, we have been informed there has been multiple points of communication and you are set to have your repair scheduled this week. We understand you have confirmed this. If you have any further questions, your Project Manager would be happy to assist you and help you in any way. We hope this will resolve your issue soon.Thank you again for providing your feedback and please let us know if theres anything else you need.Customer response
08/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this repair has been done satisfactory to me, but completely dissatisfied by the need to engage with BBB to get action taken care of.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.