ComplaintsforChevy Chase Automotive LLC
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Complaint Details
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Initial Complaint
08/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle on May 13, 2021 from ***** of Chevy Chase. While working out the details with salesman, we requested Chesapeake Bay tag for the vehicle. They advised there would be an additional $20 charge for these plates, which we agreed to pay. While completing all of the paperwork we asked numerous times about the plates to ensure they would order the correct set. They assured us they were to be ordered. I contacted them after receiving the wrong tags by phone and email. They told me to go exchanged them myself and he'd reimburse me. That was unacceptable. He then said he would send new temp tag and get correct tags. None of which ever happened. Called many times and left messages which were never returned. Tried reaching out to management and sales rep many times with limited results. Last conversation with ***** was in mid-July. He advised he'd have it fixed in 2 weeks. Emailed him again 7/29/21 and have not heard back. They're refusing to follow up and fix the matter.Business response
08/17/2021
**************,
Thank you for taking the time to notify us your purchase experience was less than satisfactory. As explained, we were in the process of providing you with replacement tags. We are pleased to inform you we have received your Bay tags, and we will ***** them to the address on file. Provide below is the *** tracking number. This matter is resolved, but please don't hesitate to contact me directly if anything else is required.
*** tracking#: ******************
Respectfully,
*********************
Director of Sales
Chevy Chase *****
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.