2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeanine S
5 stars12/09/2022
20FOUR7VA has grown with every single iteration of my company from its literal founding to this very day. When you sign up they'll assign you an account manager (Johan and Chin are fantastic...responsive, thoughtful, highly skilled, and resourced). Then, they'll essentially interview YOU to find out exactly what you need. Next, they send you detailed profiles of contractors at various levels of expertise and help you choose a great fit. Soooo helpful if you're a new or seasoned business owner, whether you're looking for one executive assistant or a media relations team! They monitor your new staff *with* you! They keep their rates competitive. Each 20FOUR7VA representative I've worked with has been a long term contractor and has been absolutely essential to our growth and stability. Having been in this game for 10 years, I find that 20FOUR7VA is my go to agency and I fel 100% confident recommending them to all of my colleagues. They're actually essential. Reach out to them. Don't hesitate!Review from Niki L
3 stars07/07/2022
The support team at 20four7VA is responsive and they try to be helpful. Unfortunately, I have not had very good experiences with their VA's. I've used several but I was not impressed with any of them. I am not sure if there is much coaching going on for the VA's but I keep hitting the same challenges with mine. I think they are great for simple straight forward tasks like data entry, photo/video editing, etc. but anything that is more complex and requires more creativity and out of the box critical thinking are often too challenging for them. I have an e-commerce business on Amazon which is a bit more niche but my VA has been working for me for years and still has a hard time keeping up with routine tasks. Communication with the VA is challenging since many don't like to work US time. Those who are willing to hop on a call don't have a quiet room to take the call in. Everyone in the Philippines live in close quarters with their relatives so there is not too much privacy and you can hear lots of background noises and chickens in the background. Not sure if 20four7VA offers office space but that would be helpful for the VA's to work out of.
20four7VA Response
07/13/2022
Thank you for your valuable feedback, Niki. We're truly sorry to hear that you haven't had the best experiences with some of our VAs.
We always strive to provide the best match for our clients and VAs, although it may happen that the match may not be perfect all the time. That said, we coach and train our VAs regularly so they can be better at their roles and improve on managing their tasks.
We've noted your feedback and suggestion regarding communication and will take this into consideration. Our Account Management Team will reach out to you as soon as possible.
Thank you for choosing 20four7VA. We hope you'll allow us to continue to serve you in the best way possible.
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