Reviews

Review Details

• Review fromL. K.

  Date: 09/27/2023

  1 star
  The sheer unreasonableness of the refund policy here cannot be overstated. Imagine subscribing to their newsletter, lured in by dazzling marketing tactics that promise you the world. You take the plunge, forking over a hefty $1600 for the Credit Opportunities subscription, expecting to embark on a journey of sound financial wisdom. Once you're in, you finally get a glimpse of what you've signed up for – a demanding system that requires you to actively monitor prices of the stock and bond they recommend and trade in a target range. There's nothing inherently wrong with such a strategy, but it's not what you signed up for. You were promised value investment, not an active trading strategy.
  So, you decide to cancel your subscription. But here's where the absurdity truly unfolds. They refuse to refund your hard-earned money; instead, they convert it into a store credit. A store credit that has a built-in time bomb called expiration date. Who in their right mind would think it's reasonable to turn your money into something that can expire? It's like buying a gift card with your cash and then being told it's worthless after a year. And when you contact them to reinstate your credit. They point the finger squarely at you; it was all your fault for not reading the email that told you your credit had a lifespan. When you ask to speak to a manager to rectify this blatant injustice, they express their condolences for your financial loss but then hang up on you.
  Let's be clear: The CS rep was doing her job, defending the absurdity of her company's refund policy. It's not her fault. In a world where earned credit should be as timeless as the principles of fairness, they decide to slap an expiration date on it. It's not credit they've given you; it's your money that they've confiscated, transformed into their store currency, and then, for good measure, given a ticking clock. That epitomizes unreasonableness, a policy that defies all logic and fairness.

  Stansberry Research

  Date: 09/28/2023

  We apologize for any confusion you may have experienced. Upon a thorough review of the original promotion details and the confirmation email, we can confirm that they did provide detailed information regarding the credit terms.
  The order form clearly states the following: ..If you try Stansberry's Credit Opportunities and you’re not happy – no problem. Over the next 30 days, you can receive a 100% refund in the form of Stansberry Credit which you can apply to any other Stansberry product(s) over the next year – no questions asked.
  In the confirmation email, the refund policy is outlined in detail. It reads: Please keep in mind that we want you to be happy with our work. There are no cash refunds with this offer. By taking advantage of this offer, you are agreeing only to TRY it to see if it's right for you. If not, you can receive a full Stansberry Research Product Credit for the price you paid within the first 30 days. If you decide after 30 days that it's not for you, simply let us know and we'll happily issue a prorated credit which can then be applied toward other Stansberry Research products within a year of your cancel date. Please contact our Member Services Department (information above) to cancel, or you may cancel online.
  Should you require further clarification or have any additional inquiries, please do not hesitate to reach out to our Member Services team. Our team is available to assist you Monday through Friday from 9 am to 5 pm at 1-888-261-2693.

  L. K.

  Date: 09/29/2023

  Thank you for your prompt response. I appreciate your clarification regarding the refund policy that only refunds store credit, which I admittedly overlooked in the fine print when I initially signed up. That oversight is entirely on me. However, I must express my dissatisfaction with the current policy, which is inherently unfair.
  Upon requesting a refund, I was informed for the first time that the refunded amount would be converted into store credit, valid for only one year. This stipulation did not align with the terms and conditions I initially agreed to. It's crucial to note that your store credit is not a perishable commodity; it doesn't expire or deteriorate over time. Therefore, I fail to comprehend the logistical challenges of extending its validity beyond one year.
  I want to challenge this policy's fairness, which disproportionately favors the company's interests over those of its customers. As a loyal subscriber, I believe it is only equitable that I have the flexibility to use my store credit when it suits me best, without being subjected to an arbitrary one-year expiration date. I hope you can appreciate the inherent frustration in this situation and consider revisiting this policy to better align with the principles of fairness and customer satisfaction.

• Review fromBernadette C

  Date: 09/09/2023

  1 star
  Lifetime membership is not true.
  I subscribed to Stansberry Research in 2018. I was later offered a lifetime membership for an additional price plus annual fees.
  Since then, I have lost access to the site about 3x. It happened again this year. I lost access in July. I wrote them in early September to inform them I noticed I have not had the weekly update of my portfolio. Up to now, it has not been fixed. I had chased them up again.
  So why charge a lifetime membership when there is an expiry date and you need to keep letting them know your access is no longer working and they do not have any information about my membership as they said they cannot find it? As of this writing, I still do not have access to my portfolio.
  The IT of this company and customer service is frustrating. The advice could have been good if you can get access to what you have paid for. Again, this is not the first time i lost access.

• Review fromJames M

  Date: 09/18/2022

  1 star
  I concur with previous complainants that Stansberry Research not only does not provide any real service, but also that they misrepresent themselves through their advertisements using prominent, wealthy individuals making you think that you would receive insight via newsletters from them (nowhere in the advertisement was Stansberry Research mentioned). It is important to note that if the consumer was not satisfied with the service within 30 days, a full refund would be remitted to the consumer. On August 5, I attempted to make a transaction with my American Express Card for such services, which apparently, in reality, was "Stansberry Research. This purchase was unsuccessfully processed. So, I used my Visa card which was successfully processed for the $49.00 service. When I received the newsletters, I was extremely disappointed to say the least. It took about an hour of calling different 1-800 numbers to find out how to get my money back. I was shocked to hear that it was Stansberry Research. I told the representative that I was not satisfied with the so-called service and wanted my $49.00 returned to me. Stansberry processed a refund for the $49.00 on August 10. However, on August 30, Stansberry Research charged my American Express Card for $199.00. I did not find out about it until 16 September, when American Express sent me an email notification. I was shocked that there was a charge and immediately phoned the American Express customer service number to dispute the charge. Needless to say, I did not authorize this charge on 30 August. *** **

  Stansberry Research

  Date: 09/20/2022

  Hello Mr. ******, We are sorry to hear that Stansberry Research did not meet your standards or your needs. Our business is guided by two simple principles: 1.) We strive to give our customers the information we'd want if our roles were reversed. 2.) We only publish analysts whose advice and strategies we'd want our own families to read and to follow. We are sad to hear your experience did not align with these principles. We would love the opportunity to look into your specific situation further but are unable to locate an account with the details provided. Please contact our Member Services Team Monday through Friday from 9 a.m. until 5 p.m. Eastern time. We can be reached toll-free via 1-888-261-2693 or via email at ****@stansberrycustomerservice.com. A Member Services Representative is always available and happy to assist.