Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/07/2025, requested that Stansberry Research delete an online account, accessed by email address and password.I was told that was not possible. Stansberry Research, refused to delete the online account.

  Business Response

  Date: 07/09/2025

  Were unsure where the confusion may have arisen. The customers widow, ******* *****, contacted our team and spoke with a representative on July 7, 2025. During that conversation, we confirmed that all credit card information associated with the account under ********** of ***** ***** would be removed.
  Please note, for auditing and compliance purposes, we are unable to completely erase all historical traces of the account's existence. However, we have ensured that all credit card details have been fully removed, and the account is entirely inactive. This includes the removal of access to any free or promotional content.

  Customer Answer

  Date: 07/10/2025

  In my original call to Stansberry, I was told that ONLY the current Credit Card information attached to the account would be removed, that the online account would NOT be deleted, and COULD NOT be deleted.

  Also the Credit Card information in question, was MY Credit Card information, not that of my deceased husband, but Credit Cards opened AFTER my husbands death.  HOW and WHY did Stansberry have MY NEW Credit Card information, that had NEVER been entered on their website.  Suspicious and Nefarious.

  Customer Answer

  Date: 07/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sell invest info but it's been years since I bought. I never renewed, esp since I didn't use it. 2 or 3 years ago, I bought info on a card that I quit using--so when they charged $199 recently, I didn't know who charged or for what. It took a month to get access to the card again to see. I contacted them that I didn't want or need and requested refund. (I'm retired, on fixed income, don't have extra to invest, anyway) But they wanted to make a deal instead. I had canceled their emails but more came and I canceled them. They say I didn't cancel in time but I didn't realize I was paying for emails! I was getting several different ones but just deleting. I feel tricked and cheated. Their charge was invalid, unjust, shocking. Of note, I have several email verifying cancelation over a year ago, am sending to Stansberry.

  Business Response

  Date: 05/02/2025

  Our records show that the customer originally purchased the ********************** Innovations Report on March 7, 2024. As clearly stated at the time of purchase and in our terms of service, the subscription is set to automatically renew annually to ensure uninterrupted access to the research. In accordance with this policy, a renewal notice was sent to the customer prior to the renewal date, and the subscription renewed on March 7, 2025, for $199.
  After the renewal, the customer contacted our *************** team regarding the charge. We issued a full refund for the $199 charge prior to receiving this BBB complaint. Attached are the relevant documents, including proof of refund, the renewal reminder, and a recap of the service terms.
  We believe this resolves the matter. However, should the customer need further assistance, our *************** Team is available Monday through Friday, 9 a.m. to 5 p.m. EST at **************.
  

  Customer Answer

  Date: 05/05/2025

  After complaint entered, I heard from Stansberry that they were refunding and I would receive in 5-10 days.. I told them I would drop the complaint once the refund was received--and in the amount they promised, esp snce it was a long time in processing. I have not seen it yet and it's been 7 days. I will resolve this, as said, when I receive the refund. 

  Customer Answer

  Date: 05/10/2025

  I verified Stansberry DID refund and DID so in the correct amount.

  So I wish to end this complaint, thanking you for your assistance, and thanking Stansberry for fulfilling my requested (and appropriate) resolution..

   

  ****** ******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disputing what was charged on my credit card. I paid $129 but they charged for another service $999 after I did not agree to the upgrade using their not interested button.There was an infomercial from Instagram that offered 3 reports for $129 written by *** ******. I purchased this report, it then kicked into another screen that offered Extreme Value for $999 which I declined by pushing the no, not interested button. They then charged me $999 for the Extreme value which I had declined. After this, it kicked me out of the screen saying that there was an error and the transaction ID I believe this is the infomercial, ******************************************************************************************************************************************************************************************************************************************************* I called on 4/18/25, but the company said that they had that Friday off for Good Friday.I called on 4/21/25 and they said that I could get credit which I cannot use, for other services but they would not refund me the amount.

  Business Response

  Date: 04/22/2025

  Our records indicate that the customer placed an order through our online order form, which was tested and verified prior to this transaction to ensure functionality. We also tested the order form post receipt of this complaint and are unable to replicate any issues. At the time of purchase, the customer was presented with optional upgrade offers as part of the checkout process. While we did not receive any indication of a technical issue during the transaction, and we found no errors in our system, we processed a full refund of the $999 charge as a courtesy. This refund was issued prior to the opening of this BBB complaint. Proof of this refund is attached for reference. If the customer requires any further assistance, our team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at **************. We remain committed to providing quality service and support.

  Customer Answer

  Date: 04/30/2025

  The business changed its mind and reimbursed me of the fees they charged me 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/2024 I was billed for $212.93 on my credit card. I didn't notice this charge until 1/10/25 when I received my statement. This company seems to have a 'curious' habit of randomly billing previous customers for services that were neither requested/purchased or desired. It's interesting to note that they waited until the last day of the year/holidays to do this. I have requested a refund of $212.93 to my CC and currently am awaiting for a response. How long can they continue to hold CC info of individuals who are not customers?

  Business Response

  Date: 01/16/2025

  The charge on 12/31/2024 was for an autorenewal of the service originally signed up for on 12/31/2022. This timing is tied to the anniversary of your subscription start date and not related to the holidays.
  To help keep our customers informed, we sent a reminder notice about the upcoming renewal on 12/1/2024, image attached. We also provide self-service options, including the ability to manage or cancel subscriptions, which are available 24/7 through your online account.
  Weve processed a full refund for the charge on 12/31/2024, and a confirmation email was sent. If you have any additional questions or concerns, our team is happy to assist you. You can reach us Monday through Friday, 9 AM5 PM, at ************ or via email at ******************************

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a membership that clearly started was a lifetime for one time payment a year ago and after reading reviews i email them asking to remove my credit card from their files never heard back and on 5/16/24 I got charged on my credit card again.

  Business Response

  Date: 05/21/2024

  The customer emailed us on June 9, 2023, at 12:42 PM EST, requesting to ensure no further charges would occur. We responded on June 9, 2023, at 3:23 PM EST with instructions on how to remove auto-renewal through the self-service options on our website (see attached image). The customer did not take further action.
  On May 16, 2024, the customer was charged $24 for a maintenance fee related to the Premier level of The ****** Report. A refund for this charge was issued on May 20, 2024 (see attached image).
  For additional assistance, our customer service team is available Monday to Friday from 9am to 5pm EST at ************** or via email at ******************************

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid thousands of dollars for a "permanent" subscription to "The Gold Stock Analyst" "GSA" which was acquired by Stansberry.Stansberry has now cancelled GSA and i have nothing. I contacted Stansberry and they sent me a link to sign up for "True Wealth Systems" at the "discounted price" of $3500 for the first year.What a **** rip off!!!

  Business Response

  Date: 05/21/2024

  We would like to address a recent concern regarding the ********************* to Gold Stock Analyst. ****** ***** ordered this service on August 25, 2020, with an annual maintenance fee of $199 plus tax. The fee for 2024, due on April 19, 2024, was not received, resulting in important notices sent in May 2024 not reaching the customer.
  On May 8, 2024, an email titled "Gold Stock Analyst: An Important Update to Your Subscription" was sent to existing subscribers.This notice detailed the discontinuation of the ************************** and outlined our efforts to support affected customers. A follow-up email,"The Final Issue," was sent on May 13, 2024.
  We have made efforts to contact the customer directly to explain the situation and ensure a resolution. Our customer service team is available Monday - Friday from 9am to 5pm EST at ************** or via email at ******************************

  Customer Answer

  Date: 05/24/2024

  Very typical of Stansberry a significant portion of what they said is not true.

  In December 2022 they were pushing on me to get a Stansberry Partnership at a cost of $33,000.00 (minus whatever money I had previously paid)

  When I failed to respond by midnight on 12/14/22 all communications from Stansberry (including other content I had paid for) ceased

  Once I filed a BBB complaint (and a complaint with Stansberry) I have now gotten 15 emails from them in 8 days (zero emails from 12/15/22 to 5/15/24). Not a single one delt with the issue at hand.

  I do not wish to talk with them on the phone. There is no reason they cant make a settlement offer here on the BBB forum.

   

  Customer Answer

  Date: 05/29/2024

  I am not sure what happened but I did file a response which did not register in your system.
  
  Stansberry was not truthful in their reply. Please reopen the case.
  
  In December 2022 Stansberry was pushing on me very heavily to become a partner at a cost of $33,000 minus monies I'd already paid them.
  
  When I failed to respond by December 14, 2022 Stansberry cut off all communication with me and they did not provide services that I had paid for in addition to the gold stock analyst.
  
  Stansberry only started communicating with me again on May 16, 2024 after I filed complaints.
  
  Any settlement with them I would want to come for you I do not wish to talk to them on the phone because they are dishonest and there is no record of what was said

  Business Response

  Date: 06/27/2024

  We acknowledge the concern regarding the discontinuation of the ********************************* ****** ***** initially subscribed to this service on August 25, 2020, with an annual maintenance fee of $199 plus tax. The fee for 2024, due on April 19, 2024, was not received, resulting in important notices sent in May 2024 not reaching the customer.
  
  On May 8, 2024, we sent an email titled "Gold Stock Analyst: An Important Update to Your Subscription" to existing subscribers, detailing the discontinuation of the *********** and our efforts to support affected customers. A follow-up email, "The Final Issue," was sent on May 13, 2024. We have attached a screen shot from the customers account that shows the fee obtained in 2023 but not obtained in 2024.
  
  We have made efforts to contact the customer directly to explain the situation. Additionally, our customer service team is available Monday - Friday from 9am to 5pm EST at ************** or via email at ***************************** to assist further. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21727774
  

   

  
  In December 2022 Stansberry was pushing on me very heavily to become a partner at a cost of $33,000 minus monies I'd already paid them.
  
  When I failed to respond by December 14, 2022 Stansberry cut off all communication with me and they did not provide services that I had paid for in addition to the gold stock analyst.
  
  Stansberry only started communicating with me again on May 16, 2024 after I filed complaints.
  
  Any settlement with them I would want to come for you I do not wish to talk to them on the phone because they are dishonest and there is no record of what was said

  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/31/2024

  The rejection states: "I am rejecting this response because," but does not provide specific reasons. We are uncertain why the customer is rejecting the response. We have shared all relevant facts regarding this case and have offered reasonable solutions to the customer.

  Business Response

  Date: 09/09/2024

  Based on our records, Stansberry Research did not cease providing services to the customer, even after their date mention of December 14, 2022. We consistently sent important updates and notices via email, including new issue releases. To substantiate this, we have attached two sample email viewsone from January 2023 and another from January 2024which demonstrate that we continued to deliver our services as promised, even after the December 14, 2022 date. Additionally, the customer had uninterrupted access to our website and the resources available for the duration of their subscription.
  We deeply value our customer relationships and always strive to provide transparent and reliable service. We remain committed to addressing the customer's concerns, as we have attempted, but note that they have chosen not to communicate directly with us.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 21727774
  
  I am rejecting this response because:

  It is not true. When i did not respond to their "final offer" on extreme value on 12/14/22 I got no more emails until 5/16/24 attached is a screenshot of my inbox search

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/17/2024

  We are unclear on how the customer can dispute this, as we have already provided screenshot evidence from our systems to support our statements. Attached are proofs of the 30-day and 5-day reminder notices regarding the annual charge for the *************************** We have also included screenshots confirming the active fulfillment of the Extreme Value service, all directly from our system.
  We recommend the customer check their SPAM or JUNK folder, as these communications may have been filtered there.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 21727774
  
  I am rejecting this response because:

  THEY LIE. i TOO HAVE PROVIDED SCREEN SHOTS PROVING THEY DID NOT SEND THE COMMUNICATIONS
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) I bought a subscription 10x investor last September 21 2023 . it was for 2 years for price of 1. But in Nov 2023 they sent an email which said they were giving me another subscription instead called value. 2) when I signed In after the holidays, I saw no subscription under my account. I had called in January to Stansberry and their rep. said they would call me back that day, that someone had deleted my subscription. They would see if they could give me a subscription of choice instead of what they would choose . I had bought a 10x your money subscription ). 3) I went to my credit card company after the stansberry rep never called me back as promised. My credit card was refunded by the CC company 4) But I now stansberry rebilled with a chargeback 02/21/24. Like really, so dishonest. 5) Today march 1st I see that I still have no subscriptions under my name. I checked today on 3/1/2024 and my account says no subscriptions. so why the chargeback when they provided on services to me as agreed, no subscription. Now I'm out $2300 for a subscription that Stansberry removed with out explanation and no refund. A photo of my account on their site and under subscriptions I have no subscription. No services provided.

  Business Response

  Date: 03/04/2024

  On March 1st, we received an email to this effect, prior to receiving notice from the BBB case. A representative contacted ********* ******* to delve into her concerns and find a resolution. While initiating a chargeback for the 10x Investor's original fee added complexity to the account, our commitment was unwavering in ensuring she either received an equivalent service or a credit. Ultimately, ********* ******* and the representative successfully reached a resolution, offering in-house credit instead of reactivating the complimentary service. This should bring the matter to a close. If any further assistance is required, feel free to reach out. Our office is available Monday through Friday, from 9 am to 5 pm EST, and you can contact us at ###-###-#### or via email at ****************************

• Initial Complaint

  Date:01/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5, 2021 I purchased Matt ******** Megatrend Investor after Stansberry ran an hour on advert that he would be with them for 10 years. The time horizon on his investments is 5-10 years and the producted is useless if used for less than that. Stansberry was also emphasizing the 10 year commitment because he had just left InvestorPlace's lifetime subsscription after a year that. many of us including myselfl had paid $5000 for. There is no alternative to ******** investments because his investing style and duration of investments are uniquely his. Both Stansberry and Invcestorplace are under the same parent company. intereseting when I signed up for the Stansberry service they had my billing data (because they share a parent company) but would not credit me for the lifetime subscription I had already paid for the other service through their other company. They then reneged on the assertion they had made that ****** had signed a 10 year contract and would not refund our money.

  Business Response

  Date: 01/10/2024

  The customer initially subscribed to Matt ******** MegaTrend
  Investor Partnership on November 5, 2021. However, on November 30, 2021, she
  contacted her Account Representative to change this to a 2-year service instead.
  This adjustment reset the service period for two years, thus the service was
  set to expire on November 30, 2023. Stansberry Research and Matt ****** parted
  ways, and subscribers were informed about this change on November 8, 2023, 22
  days prior to the customers service expiration.
  In ensuring subscribers' continuity of receiving market
  information on dynamic growth stocks, a decision was made to replace the
  existing service with a similar one. A conversation occurred between a
  representative and the customer on November 28, 2023. The representative
  detailed the complimentary comparable service being offered and sought
  alternative options if the customer was dissatisfied with the initial proposal.
  However, the customer persisted in requesting a cash refund for a November 2021
  charge, which was close to the expiration date at the time of notice.
  Despite the service having only 22 days remaining upon the
  notice, a complimentary service was provided for an entire additional year.
  This is a reasonable resolution. The customer indicated an intention to dispute
  the charge with her card company, per the attachment to this case. It is
  recommended that the customer communicate further with her card company for any
  potential cash refund. The customer continues to have access to the
  complimentary service. If she wishes to terminate this service, she can utilize
  the online cancellation tool or contact our Member Services Team. The
  complimentary service will otherwise expire in December of this year. For
  further assistance, the Member Services Team is available Monday through
  Friday, 9 am to 5 pm, at ###-###-####.

  Customer Answer

  Date: 01/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As I previously explained the service offered was not comparable as it was an offering with a specific investor with his specific investments and we were advised he would be present for at least 10 years per his contract. The fact that the subscription was about to expire after 2 years is not significant because the duration of his investments is 5-10 years thus obviating the fact that two years was allowed because it was not a worthwhile time period for his standard investments. There is no similar/comparable product, hence the 1 hour that they dedicated to reassuring he would be available for 10 years. Stansberry misrepresented the product and the value of the 2 year subscription. As there is no comparable product and the duration of 2 years is too short to invest by Matt ******** plans, a refund should be offered. 
  
  
  
  Sincerely,
  
  
  
  * ******* *******

  Business Response

  Date: 02/20/2024

  We offered guidance on managing the existing portfolio
  alongside the notification of the subscription discontinuation: **************************************************************************************. The customer received two years'
  worth of material. Initially subscribing to Matt ******** MegaTrend Investor
  Partnership on November 5, 2021, she later requested a change to a two-year
  service on November 30, 2021. This adjustment extended the service period until
  November 30, 2023. Stansberry Research and Matt ****** ended their partnership,
  with subscribers informed of the change on November 8, 2023, 22 days before the
  service's original expiration. Without the service reset due to the downgrade,
  the customer's subscription would have expired on November 5, 2023, prior to
  even receiving notice of the discontinuation.
  To ensure continuity in receiving market information on
  dynamic growth stocks, a decision was made to replace the existing service with
  a similar one. A conversation took place between a representative and the
  customer on November 28, 2023, explaining the offer of a complimentary
  comparable service and exploring alternative options if the customer was
  unsatisfied. Despite having only 22 days left upon receiving the notice, a
  complimentary service was provided for an additional year, which is deemed a reasonable
  resolution. We provided 1-year worth of research in exchange for 22-days.
  The customer expressed a desire for a cash refund for a
  November 2021 charge, which was close to the expiration date upon receiving
  notice. It is recommended that the customer directly communicate with her card
  company regarding any potential cash refund, as she mentioned disputing this
  charge. The customer retains access to the complimentary service and can opt to
  terminate it using the online cancellation tool or by contacting the Member
  Services Team. The complimentary service will expire in December of the current
  year.
  For further assistance, the Member Services Team is
  available Monday through Friday, 9 am to 5 pm, at ###-###-####. We believe
  this resolution is fair and that we have provided a reasonable resolution from
  our end.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2023 I subscribed to Stansberry Research, Ten Stock Trader paying $2,500 for a two year subscription with the understanding as stated in the presentation video that the subscription could be cancelled withing 30 days with a full cash refund. I called to cancel the subscription and receive a full refund on December 5, 2023. The Stansberry representative refused to provide the cash refund and only offered a change to another product. I expect Stansberry to honor their offer made in the sales video for a full refund.

  Business Response

  Date: 12/07/2023

  The customer subscribed to the Ten Stock Trader
  newsletter for a duration of 2 years. They reached out on December 5th and had
  a discussion with a Representative, as mentioned. The Representative thoroughly
  examined the account, including the order form page and confirmation email.
  Additionally, the Representative re-sent the confirmation email to the
  customer. We've included the order form and confirmation in this correspondence,
  confirming that the terms were clearly outlined during the ordering process.
  Should the customer wish to cancel the service, they have the option to do so
  online through our self-service portal. Alternatively, they can contact our
  Member Services Team Monday through Friday, from 9 am to 5 pm, at
  1-888-261-2693. If they choose not to cancel, the subscription will continue
  for the paid timeframe and automatically expire at the end of the 2-year term.

  Customer Answer

  Date: 12/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Stansberry Research is only providing a inhouse credit and not a cash refund as promised in the original sales video.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 01/05/2024

  We're included the order form and confirmation in this correspondence, that again confirms that the terms were clearly outlined during the ordering process. The customer is claiming we promised a cash refund but that is not a fact. We promised a credit refund and are happy to honor those terms. Should the customer wish to cancel the service, they have the option to do so online through our self-service portal. Alternatively, they can contact our Member Services Team Monday through Friday, from 9 am to 5 pm, at 1-888-261-2693. If they choose not to cancel, the subscription will continue for the paid timeframe and automatically expire at the end of the 2-year term.

  Customer Answer

  Date: 01/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Stansberry Research continues to misrepresent the facts in this case and has failed in their duty to provide the promised refund.  First Stansberry is obviously using a "formed" response to the BBB when they explain options to cancel the service when I cancelled the service back on December 14, 2023 which was well within the alloted 30 day period for a full cash refund.  The 30 day refund stipulation  which takes precedence was communicated during the Stansberry video presentation by Greg ******* of that organization.  Stansberry Research should provide the BBB with the video document evidence with both presenters Greg ******* and Marc *******.  Stansberry Research should also provide documentary evidence that the complainant ever received and signed their stated "terms".
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 11/29/2023

  Our
  records indicate that the True Wealth newsletter was ordered on 9/28/22 for
  $49, which included a free year to the Bonner Private Research letter, with the
  initial auto-renewal occurring at $199 on 9/28/23. A pre-charge notification
  for the auto-renewal was sent on 8/29/23 with the subject line "Important
  Reminder: Your True Wealth Subscription" to the registered email address,
  also referenced in this case. Attached is proof of the email's transmission.
  Both the order form and confirmation clearly outlined the details of the
  auto-renewal feature, also provided as attachments. The customer did not
  directly contact us to remove the auto-renewal or request cancellation, nor did
  they utilize our available online self-service tools to modify or cancel the
  service. However, on 11/20/23, the customer initiated a chargeback against the
  transaction. They should proceed to communicate with Discover regarding the
  chargeback. While the chargeback remains active, we are unable to make any
  adjustments to the service.