Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They havent completed the job to a useable degree and they just keep giving me the run around.This is my review to give more info:It would take me too long to tell you just how bad this company is. They lie, dont care and are unresponsive. I have been without a bathroom for 2 weeks because ******* *. is horrible at his job. We hired them to put in a new tub/shower, mainly because the subfloor needed to be replaced. He started to put the tub in and we asked three times what about the sub floor to which he responded he would do it, then he didnt do it and put the tub in (crooked and with mortar on the 2nd floor), when we asked why he didnt do the subfloor he said he was told not to (which was a lie). We were then told to go through and cut under the tub to replace it ourselves. He cut a huge hole in the hallway wall to get to the plumbing, didnt ask or tell us ahead of time, and cut right through a stud (which we found the piece of outside in the parking lot after he left). The shower pieces are uneven, one is upside down, its all supposed to be brushed nickel, but its mix and match. And thats not even all of it. It took almost a week to get someone to come look at it to see how bad it was and we are still waiting for someone to schedule to come and fix it. No manager or any one called to apologize or do anything to show they even care. Ive made multiple phone calls myself and keep getting told someone will call me back, but nothing.He also didnt say goodbye or tell us he was done, he just left us with the mess. He told his boss he didnt know where we weremy husband works in the basement, where he was and had been the entire time, the same exact place he was when he had no problem coming down to when he needed to ask him to turn the water off.**** ****** is the one who sold it, said it was the worst job he had ever seen when coming after the complaint, and just keeps saying someone will be in touchyeah thanks that was over a week ago.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13 2025, **** ************, **** ************ and **** ************ met with me at my residence *************************************************************************************. My furnace was examined. It was determined that the air flow registered at least two degrees above normal. This was attributed to the duct work, i. e, falling apart and needing replacement. I was told that the job was necessary to save the furnace. Since I manage this property from ***** ****************************************, I trusted these men that what they were saying was true and that they had my best interests in mind. They told me that the total job was $ ******. They indicated that they could not begin work on the project until they received 1/2 deposit $ 10.727.00. They were scheduled to return May ***** 2025 to complete the job. I felt thsat the price was too high. I found another company with which I had a service contract HGH Mechanical *********, MD ************. The examiner ******* ***** ************ did an inspection of the property 04/02/2025 and reported that the duct work was fine. He couldn't understand why a company would say otherwise. He also said that he thought I was treated terribly by Supreme " that's no way to treat your grandparents, " On March 30 2025 I made five phone calls to Supreme requesting cancellation of the project and immediate refund of the $ ****** dollars to be credited to my Debit card. **** called me back and insisted that the job needed to be done to save the furnace. On May 31 2025 I contacted the **********************************. I spoke with ****. She informed me that Supreme had received three complaints all for service. She encouraged me to file the complaint against Supreme, Complaint No. MU-****** E-Mail: ************************* I am respectfully requesting full refund of the 1/2 Deposit $ ******.00 to be credited to my Debit Card. This is a horrible thing to do to a 71 year old male,, Veteran, someone mourning the recent death of spouse married 39 yrs.

  Business Response

  Date: 04/09/2025

  We acknowledge receipt of the complaint submitted by Reverend ***** ***** regarding the furnace inspection and proposed duct work replacement. We take all customer concerns seriously and are committed to resolving any misunderstandings or issues that arise.
  On March 13, 2025, our team, including our Field Supervisor, our General Manager, our Service Technician, conducted an inspection of Mr. ******* furnace and duct work at his property located at **************************************************************************. Our technician noted that the airflow in the system was above the normal range, which was determined to be due to poor or failing ductwork. We informed Mr. ***** that replacing the ducts was necessary to prevent further damage to the furnace and to maintain its efficiency.
  After our meeting, On March 30, Mr. ***** expressed concerns about the cost of the project. We understand that such large expenses can be daunting, and we offered to answer any additional questions he had. He chose to continue with the project. Mr. ***** reached out to us again on March 31, 2025, requesting cancellation of the project and a refund of his deposit. Following another conversation with our Field Supervisor, it was determined that he would continue to have the work performed. 
  On April 2nd Mr. ***** chose to seek a second opinion. According to the other company the ******** was fine. However, there is no report or analysis that Mr. ***** could provide from the other company, refuting our determinations. This is when he made his final cancellation and refund request. While we believe that the work we proposed was necessary for the long-term health of the **** system, we understand Mr. ******* concerns and frustration. We regret any distress caused and hope the refund we provided is to his satisfaction. We are regretful that Mr. ***** feels that he was not treated fairly.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  

  Note placed in complaint by complaint caseworker (LC):  A call was received from the consumer, **** *****, who advised that he received a refund on 04/07/2025.  

  
  

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We weren't getting hot/warm air from our AC, and it's freezing outside, so we called Supreme just as we did 6 months prior in June for issues regarding cooling. For that visit, they had sent Youseff, their lead tech, and service was good.
  
  I wish I could say the same for this visit. We asked for a diagnostic visit, and they sent in their first tech. The diagnosis was taking longer than they thought, so they increased the price from $99 to $250 so they could figure out the issue. We agreed as we need heat
  
  During the diagnosis, the first tech shorted the electric circuit board on the outdoor compressor, and there was a giant (and I mean large) spark. This short cooked the following: both electric circuit boards on the compressor, the main heat pump circuit board, our thermostat, and obviously blew numerous fuses throughout the system (fuses were replaced).
  
  This happened in front of me, and I have documented proof of what the circuit boards and thermostat looked like the day before and after the visit.
  
  He told me to pay the $250 (which I did). Shortly after, Youseff, their lead tech arrived and confirmed that the boards are cooked, and that he cannot diagnose what was originally wrong as all the boards are cooked. As such, he said he can replace them, but wouldn't guarantee everything works fine afterwards either.
  
  The options provided to me were the following:
  1. Pay $4000 to replace the circuit boards (which they cooked, so I shouldn't have to pay for)
  2. Gave a "deal" to buy a new AC unit for 13-14K (a 3 ton unit btw). 
  
  To recap, I paid $250 to diagnose, and they left me much worse off than when I started. Then, they offered me a deal asking to pay for repairs/replacement due to their negligent work.
  
  Extremely unhappy and disappointed with their services and business practices. I'd like to at least be where I was before the diagnostic. I am willing to go to consumer court and leave reviews if this doesn't get resolved in a fair and timely manner.

  Business Response

  Date: 12/11/2024

  Thank you for reaching out to us regarding your recent experience with our service team. We sincerely apologize for the inconvenience and distress this situation has caused you. Your feedback is invaluable, and we take it very seriously.

  
  At Supreme Service Today we are committed to providing high-quality service, and it is clear that we did not meet those standards during your recent visit. I have personally reviewed the details of your case and have spoken with the technicians involved to understand what went wrong.

  We value your business and are determined to make things right.  We will contact you directly to provide a satisfactory solution. If you have any further questions or concerns, please do not hesitate to contact us. 
  

  Thank you 

  Supreme Service Today Team 

  Customer Answer

  Date: 12/15/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2023 supreme service today made an unauthorized charge of $200 on my ******** ******* card. They made the charge under another name and I thought it was fraudulent. It took me two months to figure out who this company was and it was Supreme service today. I called and emailed them asking What was this charge for? They said it was a yearly plan fee. I explain to them I did not sign up for a yearly plan. They said it carried over from last year. I said, I never agreed or signed up to do another year. I asked for a refund or credit. They said absolutely not and I cannot cancel it. I told them this was an unauthorized charge. I never received notice or an invoice that you were going to charge me. They told me that was too bad. This company is fraudulent and dishonest. Could you help me get a refund if $200.

  Business Response

  Date: 10/16/2023

  All of our membership agreements are discussed to renew yearly automatically upon signing up. The charge for this agreement would be clearly stated on your credit card billing statement from Supreme Air DBA Supreme Service Today. Additionally, this was brought to our attention 4 months after the plan was renewed, which has been ample time to contact us. In either event, we will contact the customer directly to resolve this issue.

  Customer Answer

  Date: 10/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachment for my full complaint.
  
  I was charged for services that were not completed. I requested a refund for services that were promised to be completed by Wednesday, and rescheduled with little to no communication from the business.
  
  I received a call Thursday morning about the refund I requested. Amanda informed me that they could refund me but there would be a 20% restocking fee. I told her that I never signed any paperwork agreeing to a restocking fee if I canceled my appointment. I also informed her that I never consented to any parts being ordered on my behalf, and on the contrary was assured multiple times that they keep the parts in stock. She seemed to have not heard me and just repeated that there would be a 20% restocking fee, and said that was just "one of their policies."
  
  Since this was a job under warranty, I was never responsible for the cost of the replacement water heater. I was told I would only be charged for the cost of labor. I confirmed the warranty coverage with the technician before he left.
  
  I never signed any document claiming that I was okay with being responsible for a 20% restocking fee. Further, I cannot find any documentation on their website or in their communications with me about this restocking fee. I should not be held accountable for a fee that I did not know existed, for parts I was unaware were ordered for me.
  
  I am requesting a refund in full from the company for the $700 I paid for services that were not completed.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 18, 2023/01/05) */
  Im sorry that you did not have a Supreme Experience with our company we strive for 100% satisfaction and we have resolved the concern with the client.
  
  
  Consumer Response /* (3000, 20, 2023/01/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am still owed $140 from the business.
  
  
  Consumer Response /* (2001, 23, 2023/01/06) */
  Second refund for $140 was received.