Business ProfileforConnections Academy, LLC

First call with Connections Academy at the end of February, the rep was very knowledgable and answered my questions and assured me the enrollment process takes about 1-2 weeks. I uploaded all requested info on 3/2. They sent an email to my child's district and awaited a response to confirm enrollment. The school emailed back after a few days and cc'd the rep and myself on the email. I called multiple times to inform them about the email, every rep said I would have to wait for the full 14 days for them to respond because they don't see this email anywhere. Fine. I waited 14 days. Called again after 14 days. I was assured I'd receive a call. Another 2 days and a weekend, received a call. Everything is good to go, I was told by a rep, hooray, now you enter "what we call the happy stage, stage 2! This stage is very quick, within minutes of you completing another form your child will be placed and you will. hear from your child's principal or teacher soon for placement". Great. A whole week goes by, nothing. I reach out again. Can't get through. Wait on hold forever, no response. Online chat, no agents available. Then I see a notice that spring break will begin the following week. I send an email, get a response that no one can help me via email. Fine, I'll wait til after spring break while my child has now been out of school for weeks ( they were pulled from public school due to personal safety). I call again multiple times the week after spring break, each rep telling me they don't know why our account is just sitting there but they'll have to look into it. Finally everything sounds settled, I'm told we'll get a call the following Monday. I wait until Wednesday, no response, so I call again. Same thing, oh something is odd, we'll call back later. Just received a call that we will receive a call Friday afternoon. Maybe. Unless not then someone will call with any update. I'm at my wits end, I would have chosen a different program had I known this would be.