ComplaintsforTwin Ridge Apartments
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon termination of my lease September 30, I was told to wait for a final bill to complete payments. I did not receive a final Bill until December 2022. Twin ridge Apartments had sold the debt off to a debt collector in October (at 30 days)- even though i was in close contact with them and was told over and over by their office that i would be sent a finalized bill, and that i wouldn't need to make a payment until then. I went to make the final payment and was told that they sold it to a debt collector on the 30th of october by their management company and that there was nothing anyone could do. I was never informed of this, or warned (either by mail, email or phone)- even though i called their office weekly to make sure my apartment was rented out and that i would not acrew additional charges. Twin ridge has been conducting pretty shady business tactics ever since i put in my intention to break the lease.Business response
01/12/2023
Hello,
In response to complaint #********, ************************** would like to offer the following response...
We apologize for the error with this resident's account. We have removed this resident's account from collections and have contacted the resident directly to confirm that the correction was made with the final amount due and how to pay the final balance. We have also taken the steps necessary to correct any reporting that took place related to credit bureaus and reporting agencies.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.