ComplaintsforCriswell Audi
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Complaint Details
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Initial Complaint
11/16/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a car from Criswell Audi in March 2015, at which time the car was titled in Maryland. I subsequently moved to Virgina and registered my car there. Since I purchased the car from Criswell Audi, I put Criswell Audi as the lien holder for my car. In September 2019, I received a letter and copy of my Maryland title indicating that the car was paid off and nothing else was owed; however, the secured party listed on that title is Audi Financial Services. In talking to the Virginia DMV, they cannot release the lien on my Virgina title as they currently have Criswell Audi listed as the lien holder. I contacted the dealership to request a letter be sent to the Virginia DMV to notify them that I have fulfilled my obligation on the car, and they said that their name is now Audi Annapolis and they are unwilling to write me a letter, which I am unable to get a clean title for my car without. I am requesting that a letter be sent to the Virginia DMV, either from Criswell Audi or the Better Business Bureau, stating that either I do not owe anything on the car or that the company is out of business and there is no obligation, respectively.Business response
02/02/2022
Business Response /* (1000, 11, 2021/12/14) */ Steven.S. 9:43 AM (0 minutes ago) to me Lisa, Thanks for reaching out because honestly I forgot about this. A couple days after the complaint I had spoken to the customer and we sent her a document on our letterhead stating that we had no interest and we're not the lienholder on that vehicle. That was about a month ago, since I haven't heard anything I'll assume everything is OK. Thanks ' Yours Truly, Steve S. General Manager Audi Annapolis a Criswell Company 1833 West Street Annapolis, MD 21401 ************
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Contact Information
Business hours
Today,7:30 AM - 9:00 PM
MMonday | 7:30 AM - 9:00 PM |
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TTuesday | 7:30 AM - 9:00 PM |
WWednesday | 7:30 AM - 9:00 PM |
ThThursday | 7:30 AM - 9:00 PM |
FFriday | 7:30 AM - 6:30 PM |
SaSaturday | 7:30 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.