ComplaintsforAnnapolis Hyundai

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Hyundai Sonata was reported stolen on August 16, 2023 in Washington, D.C., where I lived at the time. It was towed to *** **** Collision Services in Annapolis for repair on August 21, 2023. *** **** completed work on the car exterior but was told by another vendor that the ignition column replacement and electrical repair work would need to be performed by Hyundai. Due to the lack of appointment availability and parts issues, November 21, 2023 was the earliest that *** **** could secure an appointment with a Hyundai dealership in a 100 mile radius. My car has been with Annapolis Hyundai since the morning of November 21, 2023 and there is still no timetable on when the repair will be completed over 1.5 months later. I get regular updates from *** **** and they tell me that Annapolis Hyundai won't respond back to their phone calls or even in person visits from them (the facilities are less than two miles from each other). This is unacceptable and the lack of a car is putting significant financial, time, and logistical constraints on me and my wife as we are a one car family. We recently removed to Maryland and a car is needed to take care of a lot of items related to a move (groceries, house repairs, etc). I can’t even register my car properly due to D.C. plates that are still on the car. This is infuriating me as there are zero consequences for the dealership for this delay. *** **** let me know that they contacted the owner of the dealership but the responses are still non-existent.

  Business response

  01/11/2024

  Good afternoon.  Thank you for the information. I'm sorry for the delay. We have had a back log of these theft vehicles but this has taken extraordinary long time.  We will have this dispatched and follow up with ******* by tomorrow 1/12.  Thank you.

  Customer response

  01/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  I want to leave this complaint open until this gets resolved. While I appreciate the response that Annapolis Hyundai would respond to *** **** ********* ******** on 1/12/2024, I never got a call from *** **** on that day. Given the track record of what I've seen so far, I'm not confident Annapolis Hyundai even called *** **** on that day.

  Also, the response provided didn't tell me what would be dispatched. Is it a loaner that Annapolis Hyundai would cover at their expense (as my insurance policy for a rental was maxed out back in October 2023)? Is it my vehicle in proper working condition? 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  11/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  In April of 2022, I purchased a 2019 Certified Pre-owned Santa Fe on the condition that the wheels and fuel door would be fixed at later time when parts were ordered as these were required repairs for the vehicle to be considered certified pre-owned. This was noted in a signed 'I owe You' which was only valid for the 30 days following the purchase of the vehicle. The dealership never called to inform us that the parts were ordered within those 30 days, and I finally reached out to them to check the status of the parts in August of 2022. They had never ordered the wheels or parts for the fuel door. The communication with the dealership was sparse and sporadic, and I only received one text message informing me that the parts were ready, when I tried to call to schedule an appointment, the phone went unanswered, and my call was never returned. Life got busy, and I let it go for the time being, but when my wife took the car into finally get the repairs made in July of 2023 they refused to honor the "I owe You," and negotiated with my wife that they would only pay for half of the repairs. I know have been receiving a monthly invoice for the other remaining half of repairs that they said would be covered back in July.

  Business response

  11/30/2023

  Good afternoon,

  This is Mike ********, General Manager.  The alloy wheels arrived in August of 2022. I cannot pull up any communication because of the time that has passed. I see the we owe to repair 4 wheels but it looks as though they have been replaced instead.  I can also see the agreement between the Rob **** (preowned manager) and client to split the cost of 4 new wheels.  I will reach out directly to the client for more information and to help resolve.

  Customer response

  11/30/2023

  I have reviewed the response made by the business in reference to complaint ID 20842319, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

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