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Business ProfileforUS Tool & Fastener
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
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Overview
Business Details
- Location of This Business
- 120 Goddard Memorial Dr, Worcester, MA 01603-1260
- BBB File Opened:
- 7/21/2022
- Years in Business:
- 16
- Business Started:
- 6/27/2007
- Business Started Locally:
- 7/13/2017
- Date of New Ownership:
- 7/13/2017
- Accredited Since:
- 3/13/2023
- Alternate Business Name
- Angel-Guard Products, Inc
- Business Management
- Mr. Casey Cormier, President
- Contact Information
Principal
- Mr. Casey Cormier, President
Customer Contact
- Mr. Casey Cormier, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Greg C
02/19/2024
US Tool & Fastener Response
02/22/2024
Good Morning,
The customer placed their order after close of business on Thursday, 2/15, at 9:19 PM for an item that is clearly marked on the product page as:
AVAILABILITY:
Drop Ships from Manufacturer in Typically 3-5 Business days -Subject to change
Link to product page
We processed the order on Friday morning, 2/16, at which time the customer would have received an email with order acknowledgement. The order was processed and shipped on Monday, 2/19. The customer sent two emails over the weekend while we were closed, despite our store and customer service hours being listed.
The tracking number and shipping notification went out on Tuesday morning, 2/20. We followed the order shipping notification with a phone call from our store manager on Tuesday morning shortly after the tracking number email would have gone out and spoke with the customer directly.
Customer was notified we were closed Saturday and Sunday as normal business hours indicate and we were closed for the Monday 2/19 for the Presidents' Day holiday. Customer was provided the tracking number over the phone as well.
Package was delivered on Wednesday 2/21.
US Tool & Fastener Response
02/22/2024
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