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Business Profile

Restaurants

The Bean Counter

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Bean Counter's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bean Counter has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drink advertised on wall as 4.25 - was charged 50 cents more per drink. When we asked the woman taking orders she said all the prices on the board were wrong. How can you state price is one thing, then charge another.

      Business Response

      Date: 03/21/2023

      I emailed the customer with this reply:

      ******** And *****************************
      **********************************************************************
      Daytime Phone: **************

      Hello ******** and *****,
      Please accept my sincerest apologies for not having the incorrect prices on the menu board during your visit at our Highland Street Bean Counter Bakery Caf.  It was a complete mistake and not intentional; my staff were instructed to remove the old prices while we were waiting for the new menu boards with the new prices to be printed and,unfortunately, did not do so.  I take full responsibility for not following up and am so sorry for that.  I would like to offer you a complete refund for your drinks and a store credit in the same amount for you to use in-store or on-line should you wish to make any future purchases.  As soon as I received the email from BBB, I immediately looked into the matter, fixed the mistake and spoke with my team at Highland Street.  I would also like to let you know that all the prices on the menu board are correct, the only prices that were incorrect were for the Specialty Mocha and Specialty Latte.  As the owner, I am always available to answer any questions and addresses all concerns and issues.  I can be reached directly via the contact page on our website and by phone. 

      For your information, the menu board should have looked like the ones from the other stores attached, with the prices blacked out, while we were waiting for the new boards to be printed. 

      Please provide me with the last 4-digit of the card number if you used a card.  If you used cash,then I will email you a store credit for twice what your purchase price was.  If you have any future concerns or issues, please contact me directly at ************.  Thank you for your feedback through the BBB.

      Best Regards,
      Alice L, Owner
      ************ office
      ************ bakery
      www.beancounterbakery.com

      Business Response

      Date: 03/22/2023

      Hello ******** and *****,

      Please accept my sincerest apologies for not having the correct prices on the menu board during your visit at our Highland Street Bean Counter Bakery Caf.  It was a complete mistake and not intentional; my staff were instructed to remove the old prices while we were waiting for the new menu boards with the new prices to be printed and, unfortunately, did not do so.  I take full responsibility for not following up and am so sorry for that.  I would like to offer you a complete refund for your drinks and a store credit in the same amount for you to use in-store or on-line should you wish to make any future purchases.  As soon as I received the email from BBB, I immediately looked into the matter, fixed the mistake and spoke with my team at Highland Street.  I would also like to let you know that all the prices on the menu board are correct, the only prices that were incorrect were for the Specialty Mocha and Specialty Latte.  As the owner, I am always available to answer any questions and addresses all concerns and issues.  I can be reached directly via the contact page on our website and by phone. 

       

      For your information, the menu board should have looked like the ones from the other stores attached, with the prices blacked out, while we were waiting for the new boards to be printed. 

       

      Please provide me with the last 4-digit of the card number if you used a card.  If you used cash, then I will email you a store credit for twice what your purchase price was.  If you have any future concerns or issues, please contact me directly at ************.  Thank you for your feedback through the BBB.

       

      Best Regards,

      ***************************, Owner

      ************ office

      ************ bakery

      www.beancounterbakery.com

    The Bean Counter is NOT a BBB Accredited Business.

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