Complaints

This profile includes complaints for Do All Contracting, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Do All Contracting, LLC

  2 Delldale St., #12 Worcester, MA 01605

• 

  Do All Contracting, LLC

  22 Cumberland Rd. #2 Worcester, MA 01606

• 

  Do All Contracting, LLC

  44 Dixfield St Worcester, MA 01606

• 

  Do All Contracting, LLC

  91 Southgate Street Worcester, MA 01603

• 

  Do All Contracting, LLC

  1 West Boylston Street West Boylston, MA 01583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So a couple years ago I had my driveway paid my walkway repaired and they were supposed to come back within the year to redo thesale on the driveway. Ive been contacting them for the last couple years to have it done and no reply back no response no call nothing Id like to have this resolved and fixed for me. Please cause it seems like they dont wanna come out and do it after we paid $15,000 to have our driveway and walkway done.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case No. ******** Filed: 7/23/21 According to Contract, Do-All-Construction was supposed to return to apply sealcoating. They never returned and I have been unable to contact them since then.Now have quote from North American Sealcoat to apply sealcoating. Cost for Hand Brushed Application will be $1,080, plus additional $100 for "Hot Rubber" crack/seam sealing. Total $1,180.00 Request refund.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31st of 2022, I signed a contract with *******, at Do All Construction to repave driveway and pave a new 372 Sq ft area off of existing driveway. The contract says the new area had a 3 year, 100 percent guarantee. Work was started sometime in November 2022. On April 4th of 2023 weeds began to break through new asphalt. I text pictures to ******* explaining the situation, he text back and said "we can fix that, just send me your contract to see if you have a free sealcoat, Im going to fix it, but we got to wait until May until the Sealcoat place is open". I sent the contract, his response "Yes, it's included, we will take care of it". "Call me in the middle of May, 2 week and we will set something up". On May 10th, I called, left voice message. On May 15, I called, left voice message. On May 16th, I called, left voice message. On May 24th, I text *******, letting him know I had called several times, with no return phone call. On May 26th I called, "Mailbox Full" could not leave voice message, I text *******, asking him to please call to schedule sealcoat. On May 30th, I called and spoke to *******, he asked that I text my address and he would take care of everything. I text him my address. His response to my text " OK, I got the text and I will take care of this, call you in a couple of days". On June 20th I text *******, asking if anyone is going to put me on the schedule to fix the holes now building up on my driveway. On June 20th, his response "With the rain a.m. behind it's been raining every day, give me a couple weeks, and I'll get it done". On July 17th I text again, asking if he can please put me on the schedule, his response "Yes, I will do the driveway, but we had a lot of rain its gonna be about two weeks". On September 6th, 7th, and 8th, I text *******, with NO response. This is NOT FAIR and definetly not the way to run a business. I spent $3000.00 in good faith to a company that does not stand behind their guaranteed work.

  Business Response

  Date: 10/06/2023

   "it is starting to get cold, and with all the rain we have been having, he will take care of my driveway next year."  

  Customer Answer

  Date: 10/06/2023

  I am willing to wait until next April/May to have Do All construction repair driveway.  Thank you ******* also said he would extend my warranty.

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am willing to wait until next April/May to have Do All construction repair driveway.  Thank you ******* also said he would extend my warranty.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/11/2024

  Please read last years complaint, this years complaint is the exact same issue since nothing was done to take care of the problem.  BBB was in contact with ******* from Do All Construction last year, ******* said "He would take care of the weeds poking through Asphalt, but because  of all the wet weather, I had to wait until this year before he could reseal driveway and apply seal coat. He asked that I get in touch with him in May, 2024.  Please know, I accepted this in good faith, I waited until May of this year to contact him again concerning the remedy of fixing my driveway.  I have reached out to him twice, with no response. I signed a contract with Do All Construction, which came with a warranty. ******* is not standing behind this warranty, plus I was suppose to receive a free seal coating which they never applied.  If he is not answering my text, I feel he should refund money since I have to hire someone new to fix his poor work.   Thank you

  Customer Answer

  Date: 06/25/2024

  Can you please let me know if anything is happening with complaint?

  thank you

  *****************************

  ************

  Customer Answer

  Date: 06/26/2024

  If you do not hear from him, does he get away with taking peoples money  then not fulfilling his business obligation when people in good faith  sign his contract?  Are there any repercussions?

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roberto and Do All Construction presented a quote and we paid a deposit for a new driveway in May. after the old asphalt was removed, they demanded $500 more than the initial quote. The work completed was not the agreed upon pitch or thickness, contract stated 3 rolled and areas are less than 2, and has caused structural damage. Dozens of phone calls, emails and texts have been unanswered, and Roberto has not come to assess the damage done.

  Business Response

  Date: 07/13/2023

  WE HAVE BEEN THERE 4 TIMES TO LOOK AT THIS SITUATION.

  AFTER INSTALLATION DRIVEWAY IS WATERED DOWN AND THERE WAS NO ISSUES AT THAT TIME. 

  AS FAR AS EXTRA COST THE CONTRACT HE SIGNED CLEARLY STATES " IF DRIVEWAY IS OVER THE STANDARD 2 LAYERS(BASE AND TOP COAT) OR OVER 4" THICK ,THERE IS AN ADDITIONAL COST PER TON". WE CAN NOT TELL HOW THICK A DRIVEWAY IS UNTIL WE DIG INTO IT, WE ARE CHARGED TO DISPOSE OF ALL MATTERIALS AND THE INTIAL QUOTE INCLUDES THE COST OF DISPOSAL OF THE STANDARD 2 LAYER DRIVEWAY. 

  WE HAVE SPOKEN TO THIS CUSTOMER TO RECTIFY THE ISSUE OF THE THICKNESS BUT HE HAS NOT AGREED TO THIS AS OF YET

  Customer Answer

  Date: 07/14/2023

  Complaint: *************
  
  I am rejecting this response because:

  1) documentation: I have months of call logs and texts of this business not showing up to remedy this situation. Yesterday, Roberto did not show up to the situation after giving his word that he would. He ignored dozens of calls, and gave his word he would come look at the driveway. He never did. 
  

  2) Thickness - the driveway measures 2 thick in parts, not 4. 
  

  3) craftsmanship: there is standing water puddles after rain 3/4 deep. After this installation, rain that falls on the majority of the driveway now is pitched into the foundation, causing water damage to the home. Multiple independent contractors have confirmed this. 
  
  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/22/2023

  WE WOULD LIKE TO KNOW THE INDEPEND CONTRACTORS THAT HAVE CONFIRMED THIS IS THE ISSUE IN WRITTING. ALSO THIS PERSON IS ALWAYS UNDER THE INFLUENCE OF ALCOHOL WHEN HE CALLS US. YOU CAN NOT DETERMINE THE THICKNESS OF A DRIVEWAY UNLESS YOU DO CORE CUTS. THE FOREMAN HAS GONE SEVERAL TIMES TO LOOK AT THIS PROJECT INCLUDING WHEN RAINING. THE FOUNDATION WAS WATER SEALED BY US WHICH THE CUSTOMER PROVIED US WITH THE PRODUCT, HE STATED HE HAD THE PRODUDT IT DUE TO THE FACT THAT THE FOUNDATION WAS LEAKING BEFORE AND WE INSTALLED A BERM TO DETER WATER AWAY FROM THE FOUNDATION.

  WE REJECT HIS COMPLAINT. 

   

   

   

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do-All-Construction, according to our contract, was supposed to come back in 2022 to put a sealer coat on our driveway. Phoned and left message numerous times with no response.

  Business Response

  Date: 04/28/2023

  Sorry about this sealcoating season starts around mid may. we need to wait for temperatures to reach at least 50 degrees at night for sealcoat to adhere correctly.

  i have placed *** on the list and will reach out to her to set up date to take care of this.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: ********
  

  BBB has heard from the consumer and they indicated they have not heard from the business to take care of the issues that were promised to be rectified in May.  The consumer would like to reopen this complaint as the promised resolution has not come to fruition.

  
  

  Business Response

  Date: 09/01/2023

  BBB spoke to the business owner, he stated that the excessive rain we have been experiencing this Summer, has caused delays in his being able to complete seal coating. Explained that rain washes seal coating away, and that due to this, he has already had to repeat seal coating on several other driveways. He intends to schedule this seal coating with the customer when there are dryer conditions.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired DoAll Construction to replace the front steps and railings on my house as well as doing some landscaping in my yard in April 2022. The stairs were replaced, but no railings were installed. I contacted Roberto to find out when the railings would be installed. Roberto promised that the railings would be installed soon. ( He apparently has a sub-contractor that does this work for him.) I contacted Roberto, via telephone, over and over again trying to get a commitment from him about installing the railings. There was always an excuse regarding the delay in getting the work done. His employees had Covid; he couldn't get in touch with the installer; the installer wasn't answering his telephone calls or texts. Several times during my calls to him, he gave me a day when the work would be done, only to have the day come and go with no one ever showing up. Finally he offered to refund $1,000.00 of the money I had paid him since he was unable to get the railings installed. Once again, promises to send a check for the refund - all to no avail. I've never received a refund. I've been dealing with this for almost a year now and need help in getting the refund I am owed.

  Business Response

  Date: 03/07/2023

  I am very sorry this has happened I will reach out to Robert and see if i can get that refund sent asap.

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/23/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  This is a new filing of my complaint about DoAll Construction, LLC. My original complaint which was filed on February 17, 2023 was responded to on March 7, 2023 with a message that the company would try to get my $1,000.00 refund out as soon as possible and an apology about the delay in sending the refund. I did respond that the company's answer was satisfactory to me at the time as I presumed that they would follow through and forward the refund promptly. It has now been almost two weeks and I have not received a refund and relying on my past experience with Roberto and this company I feel that the this response was just another delaying tactic. I would like a date certain when my refund will be sent and I would like the company to honor their promise and that date. Absent that, I will file a claim in small claims court and request triple damages or have my lawyer handle this and request that Do All Construction absorb the cost of my lawyer's fees.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/03/2023

  I am sorry that she has rejected our response.

  From November to April the office is closed we are a seasonal business.

  I have just started back into the office and I will get her refund as soon as possible.

   

  Customer Answer

  Date: 04/08/2023

   
  Complaint: ********
  
  I am rejecting this response because: My refund should have been sent to me before November.  This is the first time anyone has mentioned that this business only operates from April to October.  Since we are now in April I would like my refund sent immediately.  
  
  Sincerely,
  
  *************************