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Business Profile

Moving Companies

College HUNKS Hauling Junk & Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired College Hunks for a move scheduled on 6/17/25 and made a down payment of $99.I received a confirmation the day before stating the arrival time between 9-10. No one ever showed up and I called the corporate customer service number who said would reach out to the Worcester franchise. I even called the Worcester franchise directly, but the phone kept going to voicemail and no-one returned my call. I called the corporate number again and was told that there was nothing they could do. I rented a very expensive moving truck for the day and time at great expense. The move was supposed to be from MA to ** and now my plans are ruined and there has been NO communication. Terrible, unprofessional and dishonest business.

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th, this company took $99 as a deposit for a move scheduled for June 14th. I was promised there would be a truck and 2 men for the day to help move. They gave me an hourly quote which I agreed to. On June 13th, they sent me a text message confirming the appointment for the next day between 8am and 9am. On June 14th, the movers did not show up. I called several times and just got a voicemail. I called their corporate office and they said they don't give refunds on deposits.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took $99.00 from my debit card for an advance payment of moving my stuf but never show up to do it at the appointed time which is 2.00pm to 4.00pm and they called me at 5.30 pm and said can't do it so they going refund my money Since then they refused to pick up my calls since 04/29/2025

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The workers that came to remove my sofa and loveseat. They quoted my husband and myself 219$$$. They brought the sofa and loveseat downstairs. When they came back up they said the furniture is stackable so we'll only charge 149$$. They then brought down all the cushions, when they came back up they requoted us for 369$$$. The mover had such a strong odor of alcohol, it smelled in my home for about half hour. Now, when my husband asked them why did the quotes keep changing. You came up here and told us it was stackable so 149$$, because they don't get paid hourly so it didn't matter. My husband was only inquiring about how it went from 219$, to 149$, and finally 369$$. The mover cursed at my husband, I don't ********* what you heard. His fingers pointing in my husband's face not more than 3,4". From his face. Threatened both of us because he said again," ************************. ILL TBROW YOUR FURNITURE IN THE STREET.*************!! I reported this driver to the business with no response. I have video of this occurrence as I always video strangers coming into my home. As soon as they realized.my phone was recording all this, their attitudes totally changed. I'm so sorry I disrespected you in your home, I'm sorry I Threatened you. I also have video of him stating the reason for only charging 149$$. He completely lied, and I have proof. My husband paid the 219 because by this time I was actually afraid of what they would do so I told my husband please pay them, I'm in fear.

    Business Response

    Date: 09/19/2023

    This complaint was resolved and a refund $149 was hand delivered on the morning of 8/18/2023.  We question the customer's account of the events as we have never had a complaint of this nature and is completely out of line for this company, especially the accusation that an employee would drive drunk.  We would not be in business long if we let our drivers drink on the job.  Also, it is completely inaccurate for the customer to have said they have no response from the company.  We issued a complete refund, hand delivered within a day of the incident.  Upon receiving the refund, the customer signed a release acknowledging that the matter was resolved.  

College HUNKS Hauling Junk & Moving is NOT a BBB Accredited Business.

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