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Business Profile

Mattresses

Box Drop Mattress & Sofa Outlet of Central Mass, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a seat about 2-3 months ago. 1 month after buying the seat, I started to have problems, the collapse occurred. When we sit on the seat, we collapse into it. Then I got in touch with the place where I bought it. 1 month later, they gave me something like a $300 coupon as a gift. For the other side, I said that it was depressed and that it was uncomfortable, it was not a user error, it was a defective/faulty good. What I want for this is either to be exchanged or returned. I didn't buy it to use it that way. I bought it to make it comfortable, we are even more uncomfortable. It is always dismantled at the same time.

    Business Response

    Date: 11/07/2025

    We sincerely apologize for any issues the customer has experienced with their sectional.

    On June 18, 2025, the customer purchased the sectional. On August 10, 2025, the customer reported concerns regarding cushion softening. We submitted two warranty claims to the manufacturer on the customers behalf.

    On September 17, 2025, the first claim was approved, and the customer received a $300 in-store credit. However, this resolution was not satisfactory to the customer. On October 16, 2025, the second claim was denied by the manufacturer, as the ***************** was determined to be normal wear with use.

    We have continued to offer the customer the $300 credit to be used toward any future purchase, though we understand this has not resolved their concerns. We again apologize for any inconvenience or dissatisfaction this situation has caused.


Box Drop Mattress & Sofa Outlet of Central Mass, Inc. is NOT a BBB Accredited Business.

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